John's Heating and Cooling

Noah came right out on a Saturday and fixed my starter quick. I loved the detailed report he provided of the necessary and recommended repairs along with transparent pricing options. He was also very friendly, took time to build rapport, wire foot coverings in my home, and performed quality work. AC is blowing as cool as ever now. Thank you, John's!

It is frustrating that the parts under warranty are on back order until July so our choices were to wait till July or pay full price. Seeing it's 100°+ outside we paid full price.
I spoke to Ashley last night to schedule service & she was very helpful & kind. Great job. Our repair tech today was Noah & he was so great! Efficient & helpful. He answered all our questions & was very patient. Did fine work in a timely manner. Very impressed by his knowledge & workmanship. Thank you Noah & Ashley for making a stressful situation not so stressful.
TKS

Ivan serviced my unit today and did an EXCELLENT job going above and beyond to make sure everything was working great. He changed my air filter, compressor starter, and also adjusted my air CFM (cubic feet per minute) from 390 to 360 to make it quieter and not "roar to life" when it comes on. He was so professional and kind that I can't think of anything that could have made the service smoother. He seems to love working for John's Refrigeration and I think they have a top-notch guy working for them. Thanks, Ivan!

I had them come out to service our A/C system and I am very impressed. Professional, respectful, thorough, knowledgeable, and best of all, a truthful assessment of my system and no hard sell. They gave me confidence in their business and actually have my best interests in mind.

Thank you Jason for a great job and experience!

Noah was great - friendly, helpful, knowledgeable. He walked through everything on the inspection and shared relevant photos. The cost was reasonable. I had no issues and would be happy to use and refer their services for future maintenance work.

I highly recommend John's Heating and Cooling and give them five stars across the board. I started using the company when my AC went out last summer. They were recommended by a friend. I called them after business hours and they had someone come out the next day. The tech repaired the problem and my AC ran smoothly for the rest of the summer. Since then, I've continued to use them, including for our regular inspection. Our tech Jason was punctual, professional and very courteous. He did a thorough check and explained everything the service included. While our AC is running fine, he pointed out a few areas that we should keep an eye on. There was no obligation to buy anything right then and there. I was very appreciative of that. This company is extremely well run, honest and dependable!

This company is very professional. I received an estimate for AC repair. They went a step further and checked if my unit was under warranty - which it was. From start to finish I was kept informed of scheduled visits which were on time or ahead of the scheduled time. Every person I spoke with was very kind and considerate. I highly recommend John's Heating and Cooling.

We have been using John's for several years. I have complete confidence in them. Recently, Ivan has been servicing two homes for us. He is courteous and very thorough. Should he find anything that needs to be corrected or that we might consider, he explains all our options so we can make the right decision. I trust John's, always call John's for our HVAC needs,
and will continue to do so -- very happy with their service.

We called John’s Heating and Cooling because our AC was not working properly. When I spoke with Tiffany, she shared all of the details of our visit and detailed out what we could expect. The technician, Damien showed up on time and was amazing
We would not have thought to call John’s had it not been for Fred Cheri, one of their sister company’s (BSJ Plumbing) techs. Truly an amazing group of people!

In the spring of 2022, we decided that the time had finally arrived for us to replace our two A/C / gas furnace units in our house which was purchased new in 1996. One of the A/C units had a very slow leak, requiring an ever cost increasing annual freon recharge.

After completing preliminary research, I decided to seek quotes from refrigeration companies which offered Trane products, due to their apparent reputation, and as a consequence of my brother-in-law’s brother being a Trane installer.

We whittled our quote list down to two local businesses - both of which seemed to have good reviews. Each business came and gave us a quote, and was the start of the deciding factor leading us to select John's Refrigeration.

Mike Rowland, a comfort consultant, arrived and explained to us that prior to working for John's Refrigeration, he was an independent energy consultant, providing residential consultation and construction services, including third party energy assessments for SRP and APS customers. We explained to Mike issues we were having with our existing A/C system, as well as cooling problems we were having since first occupying our house in 1996. Mike took measurements, analyzed our heating and cooling needs, and proposed a solution. His comprehensive analysis indicated that our existing 4 ton downstairs A/C should ideally be a 4.5 ton unit and thus recommended a 5 ton unit, and that replacing our upstairs unit with a similar 3 ton unit would be appropriate. Mike then provided good (single speed air handler / single speed compressor) / better (two speed air handler / two speed compressor) / best (variable speed air handler / variable speed compressor) proposals.

The other refrigeration business representative came and provided an assessment largely based on what we already had (4 ton downstairs / 3 ton upstairs), without any obvious analysis. When quizzed about replacing the ground level A/C with a 5 ton unit, the explanation was not analytic enough for me. In addition, unlike John's Refrigeration, this company was not sure that the units I thought we would select would be available any time soon.

So as a result of Mike's pre-sales analysis, fit, and product availability, we chose to move forward with his the "better" proposal. Mike confirmed that the units that we wanted were in stock and arranged for installation to begin a week later.

Installation day was whirlwind. A swarm of 7-8 people showed up at about 8am and started to work removing the old systems. In what seemed like no time, one team removed the old air handlers and compressors while another started assembling the new units. Soon the new compressors were installed and the new air handler installations underway. Included in the install was assurance that duct work would be adjusted to remove bends, to ensure we would have better airflow to a front room which was always a problem to cool. By about 4pm, the install work was finished, and configuration and testing underway. We have Z-Wave thermostats which I was quite sure could be used with the new system, and the install team was very accommodating in connecting.

I was pleasantly surprised at how much cooler our house now is, the fact the A/C units no longer run non-stop throughout the day, and the reduced energy consumption we now have. Specifically, our June / July / August 2021 on-peak (3186KW) / off-peak (10661KW) consumption has been significantly reduced to on-peak (1610KW) / off-peak (7366KW) for the same months in 2022 - approximately a 35% energy consumption reduction and a corresponding 37% financial savings :-).

We are very happy with the pre-sales, installation and post-sales support from Mike and the John's Refrigeration team, and wouldn't hesitate them to recommend them to anyone looking for Trane equipment in particular and refrigeration services in general.