R&R Heating & Air Conditioning

Our AC stopped functioning, and its pretty darn warm this week. The prior owners of our house left some R&R paperwork with the HVAC systems so we decided to give them a ring. They were able to come out the same day, and lucky for us our tech was able to fix the problem in the same visit, (it was the compressor that shorted out.) He called 20 minutes prior to arrival, and was within the time window they gave us. He also wore shoe covers in the house to protect our floors, which we appreciate. No complaints here and I'm sure we will use them for future needs.

Super happy with how all of the systems ínstales by R&R have functioned after 6 months in our new home (furnace, ac, water heater, air filtration). They reached out when the warmer temps were starting to make sure we knew how to get the AC running properly and have provided video tutorials for all necessary functions. And Lexi took the time to come out and teach us about all systems installed by R&R, how to change and/or clean filters, and the maintenance schedule for all equipment. Couldn’t be happier with the service.

R&R installed our heat pump about four years ago. I had about seven or so companies come through to give an estimate, and only three made the final cut due to their competence and thoroughness, R&R being one of them. They seemed the most affordable while being dependable and reliable, so I went with them. They've been helpful when I needed them. This last time I called them for help, my heat pump wasn't working as well. Apparently the compressor failed after only four years, which is bummer. I'm not sure how much experience the tech has who came out because it seemed like he was on the phone almost the whole time. I assume he needed guidance? Not sure why a tech would need to talk to someone while working. We've been happy with R&R.

I've used R&R a couple times in the past year. This last summer, they sent a tech out to work on my heat pump. Despite their vendor sending the wrong part (frustrating for both the tech and me), R&R's guy kept in good communication with me. More recently, had them out at another property of mine and they quickly diagnosed an issue and put in a temporary repair so the tenants could have heat. Very satisfied as both jobs were professionally done and at a reasonable cost, unlike some of their competitors in town.

I was told the system I was purchasing would qualify for 2 rebates from Avista and it didn’t. When I emailed the company to ask them about the discrepancy they simply told me I was never told that. Then, as you can see, the owner replied to my review claiming they had conducted a “thorough investigation.” That reply was posted less then 24 hours after my review went up and I was never contacted during it. As someone who conducts investigations for a living their “thorough investigation” claim is laughable. They could have just apologized for the miscommunication and been done with it, but instead they chose to insinuate I was lying. I know what I was told and even text my spouse about the two rebates when discussing what system to purchase. They installed the system in a timely manner but need to improve their customer service approach. I tried to resolve this over email before posting a review, but again I was told I was wrong. A simple apology would have prevented this negative review.

Their technician Robert was excellent. He was able to remedy an issue we’ve been having that several other companies were unable to figure out and explained everything he was doing. I highly recommend R&R Heating. They are professional and fairly priced. They will be our go to company for any of our future heating and cooling needs.

Great overall experience to have our HVAC looked at. I asked to have a check up on our ac and furnace since we haven't had anything done in the three years since moving in. Tech was polite, informative, and thorough. As a new-ish home owner I wasn't aware of the maintenance I needed to do and the tech was very polite in letting me know the do's and don't's. I had no repairs done and everything checked out just fine for our system. This gave me confidence that I was treated honestly by the tech and there wasn't "mysterious issues" that needed repaired. The tech that came out was absolutely fantastic to deal with and will request his assistance in the future if possible.

We had R&R remove our old oil system and install a new heat pump/furnace. They were clear and upfront about both pricing and scheduling.

When it came time for the dirty work, the team (Jake, Travis, Corrigan, and Kent) we're on time, and worked their butts off. They had to work around our weird house but they adapted and were able to get it done.

They were pleasant to work with and cleaned up nicely even after the very dirty work of cutting and removing the oil tank.

I had one small issue a few weeks later, but they were responsive and came out within just a few hours and had the problem diagnosed and fixed quickly.

I was referred to them by a friend who had work done, and I am glad I listened. I will be looking to R&R for my future HVAC needs.

Matt was fantastic. I ask a lot of questions and he was very knowledgeable and could work, while answering my questions. Very happy with this company! David did the scheduling and they showed up, when they said they would!! My new, GO to Company for heating and AC!! Thank you R&R!!!

They did a great job measuring all the ventilation and installing a heat pump with a backup furnace. About three months after it was installed there was one small issue with the furnace and after getting on the phone with them they had a repair person out in about an hour. Would highly recommend for service and installation. They were not the cheapest bid that I got but overall I'm very happy that we went with them.