Campbell & Company

Great Team that installed a very good system. The service was very good. I called about tweaking system due to hot upstairs frigid downstairs. The were going to possibly charge me for the service call after I bought a
Very expensive system from them. I get that a firm must recoup man hour costs. I think there should be some room for return visits on new system. I had a prior call for replacing the thermostat to a google nest and paid them 400.00. This system also had several rebates one was for pacific power. I was expecting it around mid may so I called them and it had not been submitted yet 2 months after job completion. Campbell is the best but stuff happens and mulligans should be in play with this much money involved. Frustrated with this treatment. Not the place to converse if you check your records I sure hope you can find an installation for my last name in February

Received no charge call to troubleshoot my problem and duct person will come out and rectify at no cost to me that’s the team I hired thank you Campbell

7/1/23 had technician out to troubleshoot the difference in temperatures from one level to another, 1st and second floor. The bedrooms are all on second floor and is very warm on hot nights.The technician temp probed all registers and found difference was 7 degrees colder down stairs from up. He said he would need to install a damper and have the ability to segment the two levels. Called 7/1/23 no work order had been started and no progress would have been made if I had not called

Tim and Griffin were amazing. Came out the same day I called and replaced my hot water heater in no time. I would strongly recommend Campbell and Co to anyone that needs work done. 5/5 Outstanding customer service.

Justin and his team showed up promptly here, right when they said they would be here. They were very conscientious about working around our stuff in the garage and keeping us informed about the installation process as we went throughout the day. Numerous times they communicated with us about next steps so we knew when the AC would be off. At the end of the day, they cleaned up the garage and then walked us through all the steps they had done to get our new equipment installed. Everyone on the team communicated exceptionally with us. Jacob did a great job of teaching us how to work with the new thermostat control panel. Everyone repeatedly checked with us to make sure we understood what was going on, which was very very nice.

These two techs went above and beyond to make sure I had all the information I needed to make a good decision about replacing my water heater. Kept me informed throughout the whole visit and did top notch work. Campbell installed my hvac in ‘15 too, and their attention to every detail makes them very trustworthy. It’s those little things that make a difference sometimes, that show they genuinely want to make sure they’ve done the best job possible - this is an example that all businesses should follow, it’s striving to be the best with the work they do and customer service. The employees and owners of this company deserve recognition for delivering excellence!

The technician was friendly and explained what he was doing. Our unit was frozen up and he waited quite a while for it to defrost before being able to test it. We told him he could go on to other customers, but he explained that he could not be certain when he would make it back should he leave for other calls. So he made sure the AC was fully functional before going on. Wonderful!

I've used this company for several home repairs and I also purchased a Trust Right Plan. Recently, we had some plumbing problems and they needed to do some excavation work. The total cost for this job was 12k. In the beginning, Tristan Thomas, project manager was very helpful and quick with words with my mother and offered all kinds of services and promises assuring her that he would get the work done ✔️ right. He even gave her his personal cell phone number. As the work began, I returned to work and his workers came and went. Tristan never returned back to our home to inspect their work nor sign off on the project. I remember a safety manager stopping by earlier during the excavation phase but never again as the work was getting done. As the work continued, I asked the crew leader about the job and he said, oh Tristen will explain all the details to you. Well that NEVER HAPPENED. He left on vacation and wasn't returning our calls. Then the estimates they provided was not what they protray or repaired. Those estimates are false and they came up with their own plan. Tristan 1st said he gave us a better deal and it came with a 10yr Warranty and he would update the estimate. I requested what was really done to our home for insurance purposes and personal records. I believe they cut corners and now have screwed up a water line in our basement and do not want to admit to his faulty reasoning behind his crews work. He has decided not to take anymore service calls from us nor returning any of my mom's calls. I happen to go in last week because their customers service reps wouldn't get us through. I spoke with a plumbing manager only to be referred to Brandon Cortez, Plumbing excavations manager in which I haven't heard from. Today, the Project Manager reached out and lied about what he told us and what he promised my mother. Told me that Brandon tried reaching me which is COMPLETELY FALSE. I don't want their services anymore just need them to do what's right and fix their HUGE MISTAKE.
"WHY TRUST CAMPBELL"? Now that's a good question. Everything on their website was the complete opposite. Paying it forward, Being professional, Quick n Reliable etc.. Is not reflected with the Plumbing Department. I will continue to advocate for my mother and the services rendered from this company. Hopefully, a mutual agreement will come about because it's my duty as a paying customer and community member to let the people, BBB know about their services and I can no longer use my Trust Right Plan, well I need to be refunded and have a thorough review of their work.

A week later, they sent out there best plumber only to have the lead PF sit in his van while the apprentice or low level pipefitter/journeyman do the work. He was GREAT, attitude was very professional however.... I have a hole in my brand new vanity. The work was sloppy and unsupervised. I truly believe my home is being deemed as unfit and receiving poor, rushed work. I still anticipate a meeting so I can get refunded on damaged property and explanation on how they are going to honor warranty on a 12k job since they decided as a company not to service my mother's home anymore.

Anthony and Josh are awesome! They took the time to explain how the electrical work would be done. Provided an estimate. Worked fast and efficiently, and cleaned up after!! This was the first time I used C & Co., but it definitely wont be the last. Thanks guys!

Charlie was our technician that came out on our emergency call. Our A/C unit stopped working on one of the hottest weekends of the summer so far. He was very professional, knowledgeable and thorough. He had our A/C back up and running in no time. The Campbell & Company emergency dispatch is one of the best services around.

We couldn’t ask for better service. From the start to the finish, has been exceptional! We had to have a complete system installed, including the duct work. Our installation techs Jon & Ryan are top notch guys. They kept us informed every step of the way. They never missed a beat. They even saved us by finding a leaky pipe we had under the house. We were even able to get that repaired the same day from their plumbing crew. Jon & Ryan are two outstanding individuals, always had a smile and extremely polite. Their work is impeccable, their attention to detail and even their attitudes are fantastic. We’re so happy with everything and so grateful for how quickly everything was completed. If you want a superior job done and to have a great experience then Campbell & Company is who to call. Special thanks to Jon & Ryan, your work is excellent, much appreciated!! Thank you!!! Howard & DeeDee S.

So I woke up with my waterline to my refrigerator spraying all over my kitchen. I called them they came out the same day within an hour they did not have the right kind of hose because I had one that was so old they literally went to Home Depot and got a hose that would fit, they were so nice and so informative. It was just a great experience overall, it also wasn’t that expensive so I have their card and anytime I have any problems with anything they will be the first ones I call