Smith & Keene

We have a service agreement for Smith and Keene to inspect the HVAC units at our house twice a year. The company has postponed the scheduled system inspection three times already because they said they need to concentrate on repairs and new installations only, and can't do the maintenance inspections although they have been paid for. One of our units is making an unusual noise. When I called in, they said it would cost $79 to come out to diagnose the issue. Some how this does not seem right. If they were to inspect the units as per the service agreement instead of postponing it three times, they may have detected this potential issue. It is very frustrating!!

We do NOT recommend this company at all! I would not even give them a star, but had too in order to write this review. Last week, or top floor AC unit stopped working. Since we live in a house that is less than two years old, we called Smith and Keene due to the warranty we have. They told us our AC issue was not an emergency, they would be out until some time Monday. Then at 4:30 in the afternoon, the repair guy called and said he was on his way. He was at our house for 15 minutes, flipped a breaker and put in some coolant in the unit and left. No trouble shooting, just left. Needless to say, 4 days later, it's still broken. Smith and Keene will not come back and fix the problem until after the weekend again. We should be a priority due to the fact our technician did not fix the problem the first time. It was the end of the day and the guy just wanted to go home. He put a band aid on the problem and walked away with $155. We are so disgusted with this company and how they think they can get away with what they did to us during 100 degree weather.
After this issue, we will never use them again. I would rather pay someone who wants to work and actually gets the job done right the first time.

I have been with this company since 1990. They have most recently removed old duct work, installed new ductwork and installed new insulation.
Their work has always been high quality with competent staff.

Very pleased with the zone HVAC that was installed to include the discovery of a large gap in my existing ductwork that was allowing air to escape. They were determined to ensure that my satisfaction was paramount.

This was the 2nd time I've called on Smith and Keene. The first was for installation of a 20KW generator for the house last year and this last time was to replace my worn-out PTAC (combined a/c and heat pump) unit in my sunroom. In both cases, everything was handled quickly and professionally by their sales representative Todd Dodge and by all their installers and techs. I give them all a "5 star" rating. I've recommended Smith and Keene to many of my neighbors and friends and will happily continue to do so in the future.

These guys did a great job! Got me the system I wanted after all the research I did and even made sure my duct system was correct for the system I wanted. They were even quick to get someone out on a weekend to fix an issue that can up to make sure everything was good a few days later. I will be calling them back for my yearly maintenance and would recommend them to anyone who is looking for a new system. My energy bills are already dropping. Thanks guys!!

GREAT SERVICE -Trenton White was an Awesome example of what a Professional is and should be. He was courteous and polite and answered all of my questions. Trenton White is an awesome ambassador for Smith & Keene. Smith and Keene installed the AC system in 2007 and they continue to exceed my expectations. Great job.

Smith and Keene took care of my AC problem quickly and efficently. The installers were very friendly, and answered all my questions so the I could understand them. I'm happy I have Smith and Keene as my heating and AC people...and would highly recommend them to anyone.....

I needed a replacement air handler installed but could not afford a new AC at the same time. I was helped to
Identify an air handler that would mate to a new AC unit when necessary saving me money and getting my home AC/heat back up.

Smith and Keene listened and didn’t just try and sell me something I didn’t need. This is why I have used them twice at two different residences and will again.

Without a doubt the best of the best. I saved several thousand dollars over competition. They were professional and honest.