Smith & Keene

These guys really need to perform maintenance on van 1704. I think their accelerator is stuck and their turn signals are busted. Felt bad for the driver as he weaved in and out of traffic on I-64, must have been scary driving that fast and not being able to use your turn signals.

I just had my stand-by generator installed, S&K was a pleasure to work with. From the start with Chris through installation with Alex & Mike for the generator delivery and gas line install to Rick for electrical and final. All the services were run perfectly, a real quality professional job. The guys were very respectful, friendly and knowledgeable. Looking forward to see the generator work as well as the installation did.

This is what Smith and Keene’s $1800 repair did to our AC. Frozen solid inside and out. Techs came out near 10 times and instead of searching for a refrigerant leak once they found the refrigerant was low, they “topped” it off and advised us our coil needed to be replaced instead. Had a different company come and tell us because of their lack of due diligence in finding the leak we likely have a damaged unit now also. Oh and their so called 24/7 emergency service is a joke! Takes them 3 days to come out every time. I’m sitting here with two toddlers in sweltering heat due to their ineptitude.

Poor quality, incompetent techs, and lazy company! Our home built by Stephen Alexander Homes had Smith and Keene install HVAC, plumbing, and gas lines. We have a furnace duct leaking when it rains, and they don’t know what to do about it and the tech told me that he doesn’t get on roofs so he can’t check it out. Everywhere the plumbing was installed in the slab had to be Jack hammered out and moved because they buried it all in the wrong locations per the house plan, which caused damage to our foundation cinder blocks. Neighbor had her gas lines leaking for months that they installed and a leaking drain pipe, which they only repaired the hole with putty. They didn’t wire our heater correctly, so when winter came our upstair’s heat wouldn’t come on, this is the only problem that they have been able to fix in our home. We also have a drain pipe smacking against our fiberglass shower when water drains in it because they installed the drain right up again the shower wall. Nightmare after nightmare!

I am trying to respond to your response to my experience, however I could not do it, so here it is. We paid over 7,000 gram in a brand new out side unit back on 2017. Because both units were not replace at the same time I have to spend another 9500 AGAIN!!! Because the unit at the attic burned and messed up the one outside with no way to be fixed and since you guys didn’t recommend to replace both at the same time I was with out heat for 5 days. I had tried to call several times even before the unit got buen however I NEVER FOT A HUMAN BEEN ON YHE PHONE!!! my husband David Williams have left PLANTY !!!! of messages with out NO ONE EVER GETTING BACK TO HIM!!! so I DO NOT RECOMMEND YOU GUYS TO DO NOTHING FOR NO ONE!!!! since my experience was and has been HORRIBLE IN EVERY WAY!!!!

Cannot thank everyone enough. Plumbing issues and after paying 800.00 to another company that didn’t fix issue and stand by their work called Smith and Keene. Most knowledgeable group and super professional that I have ever dealt with over the years. Can’t say enough whether it be plumbing, electrical or hvac. Will never go any where else. AAA+

Received this bs letter telling me to “renew” my membership for $200 to “continue” receiving benefits but I have never had a membership or subscription with this company. I would never and will never do business with a company that engages in this kind of misleading/fraudulent “marketing” you should be ashamed of yourselves

Pros - competitive pricing and very knowledgeable sales and installation process.

Cons - it’s been a few weeks and I’m still waiting on a phone call to have new HVAC system inspected by city. Also I would have like to have known in advanced that the system being installed was recently discontinued by manufacturer.

I recently had to replace my heat pump and air handler. Got several estimates from 4 different HVAC companies and all were companies in good standing that had been in business for many years however, I decided to go with Smith and Keene not only because they had great pricing but also because they didn't try to take advantage of an older woman living on her own. They took really great care in my home during install to protect my house from dirt and any damage. They answered any questions and worked until it was done. Had trouble getting it to work but came right back the next morning 1st thing to get it working. Turned out it was my duct work but they took care of it all. Can't say enough good about this company and will highly recommend them in the future. Thanks John, Steven and Keith for taking such good care! Susan Sorensen

I had Smith & Keene install my whole house Generac generator. From Larry Miller who took my order and came to look at the situation to Ricky Phelps and his man, sorry I can't remember his name, to Erin in the office it was one of the most pleasurable installation experiences I've had. Installing a whole house generator is not an easy job and it is very complicated from the electrical to the gas. I read many reviews of other companies that were nightmares so you wonder what you are getting. Trust me, you don't have to worry with Smith & Keene! The speed, efficiency, thouroughness, professionalism, and courteousness, it could not have gone any better! I highly recomend them and will look to them in the future for other needs I may have they do. I'd give em a 10 if I could but 5 is the top! And they are the A-Team! You can rest easy you are in good hands with Smith & Keene!