Smith & Keene

Smith & Keene replaced 2 HVAC in our home, completed both units in 5.5 hours total. EXCELLENT service, had no problems at all. Technicians were very professional and respectful of the property. Would HIGHLY recommend them to friends and neighbor.

We called to have our air conditioner looked at because it was leaking from the attic. We got an appointment immediately the following morning. Nick called to tell us he was on his way and he was on time. In a matter of minutes he determined the problem, we had moved furniture around in the attic and disrupted the drain pipe. He was polite and honest-we did not have a repair charge-this company can be trusted-use Smith & Keene for your HVAC issues-I wish I had them do our installation, I wont call anyone else for repairs!

Great service technicians, I've had my system for over 8 years, they service it twice a year, and are kind and patient as I tag along to learn. I could name many of the technicians that have visited the house, they have been with the company a long time which says a lot, each brings a unique set of skills, some with commercial backgrounds, some experts on new air filter technology available, and some who know the advanced thermostat functions without having to call for tech support. I am accommodated when I request a certain technician, but if he's not available, I know that whoever comes out will do things right. Great company and people from the ladies who answer the phone and schedule the service, to the guys who service and repair, they are great representatives of a fine company!

I have been a customer for 20 years and have generally received good service from tech and install team. They are getting a 3 instead of a 5 due to response time. Don't think because you make an appointment way in advance you will get taken care of in a timely manner.
I made an appointment about 3 weeks to a month ago for my heat service and somehow ended up at the bottom of the list. Here it is almost 6pm and I am still waiting for my service tech. They start at 8am and so I have now been waiting 10 hours for them. The Tech called an hour ago and said he was on his way and still waiting.
They need to find a better system to serve customers, if you need to hire please hire. And please help me understand why I make appointment almost a month ago and end up at the bottom of the list for service.
Right now I'm not a very happy customer

I have used Smith and Keene for my air conditioning and heating needs for about 31 years. Installed 2 different systems in 2 different houses here in Norfolk. Just had our annual Heating checkup. Chuck, our technician, was on time, professional and friendly. He re-anchored our thermostat since it was loose/wobbly, performed the service and ensured everything was running smoothly before leaving. Awesome service, thanks Chuck! I always get great service from Smith & Keene.

Requested estimate on installation of Ductless HVAC system from Smith & Keene and two competitors. I expected S &K to be highest because they were most established company. I was pleasantly surprised by knowledge and concern for ours needs. They pointed out things I had not considered and in the end they were the lowest quote. The installation was done on time and completed with respect for our requests. Smith & Keene exceeded our expectations every step of the way.

We recently had two Min-split units on our second floor installed by Smith and Keene and i have to say it was a Ten Star rated service and installation.

Starting with the salesman Chris Outten who not only provided a very competitive price but lent us a window AC unit to use in one of our bedrooms while we were waiting for the units to ordered come in. The Heat indexes that week in July were averaging around 110 degrees.

The installation was provided by Alex and Grant two young men that have restored our faith in the Millennial generation. They were always on time, respectful, courteous, hardly ever took a break, neat, cleaned up after the job, and performed a complicated installation and completed it with in the time frame they quoted and made sure all the units were working properly before they left.

We also had a new electric panel installed as part of the installation. This was performed by their electricians Sam and Tyler. Again they arrived on time, were courteous, completed the installation within the time quoted, cleaned up after the job was complete, and made sure all the electricity was working before they left.

My Wife and I thought this was the best service and installation we have ever experienced and we have experienced many over the years. We would highly recommend Smith and Keene to anyone looking for HVAC services.

Mark Jacobson
Norfolk

Great service team. We have their annual servicing contract. They are always punctual, courteous, and highly efficient. We recommend them highly.

Also, we took advantage of their special water heater replacement recently as ours was nearing ten years old. In fact, we have noticed in our condominium project numerous water heater replacements of late due to failure and the inconvenience of that problem versus pro-active replacement through the Smith and Keene special offer.

Great job guys!!

Installed a stanby generator. The salesman and techs were very professon and friendly. They did a beautiful job and kep me appraised of the process the whole time. I have used Smith and Keene for my HVAC and electrical needs since I moved into the area 30+ years ago and will continue to use them.

Competitive pricing along fast and efficient service in the removal and installation of my water heater. Herb and his assistant
offered sound advice and went above and beyond.