Smith & Keene

The installation was very competently priced and they did an outstanding job. The salesman was so helpful, and the installers were quick but thorough. I highly recommend this team that replaced our ac/heat pump unit.

Smith and Keene recently installed a new heating and air system in our house and we couldn’t be more satisfied! From the expert advice of the salesman to the professional installers who took great care in protecting our home during the installation, completed the work in a timely manner, and instructed us regarding our new thermostat, the entire experience was the best!! Gordon and Karen Perrotti

I would caution all to receive promised service in writing. My salesman was knowledgeable and courteous. The office staff to date has been accommodating. There seems to be many different opinions within the company ultimately becoming the costumer's problem. What the salesman tells you may not happen. I purchased a tankless hot water heater to replace a fully functioning tank type. It took a month to schedule, then another month of visits before it could function. With a combination of black iron, galvanized, and multiple regulators it worked. I had to call the technicians back as they never tightened the gas train in the garage, and it was leaking. At the first 20 degree day the system froze. The plumbing department stated that will happen, let the water run overnight. Thankfully my salesman did try to help by sending one of the technicians back to at least put the pipe insulation on all of the exposed pipes. Technicians seem to know their trade, just a question who is driving the bus.

My family and I have used Smith & Keene for several services over the years. They were quick to respond and replace a broken water heater in my father's Smithfield home; and I've used them for HVAC maintenance, whole home generator installation and gas fire logs install in my Norfolk home. We recently purchased a beach house in OBX that had electric heat and window units for AC. Last May, I contacted a couple local businesses down there about adding minisplits for cooling or updating the current system to heat and AC (the house has duct work in place already). The price quotes I got were OUTRAGEOUS, so we decided to stick with window units. Then a couple months ago, I learned that Smith & Keene services the Outer Banks, so I was thrilled! They set up a consult for a day I could meet them down there. We discussed the possible options/prices and decided that adding a new coil to our existing system and a new AC unit outside would be the most efficient solution. They worked with me to set up an install date between renters, so I didn't have to inconvenience anyone who already had plans to stay at our house... and before I knew it, we had CENTRAL AIR! It was a very exciting day!!! The installers were awesome! They put down floor protection and left the house as clean as it was before they arrived. We're not in a flood zone, but to be safe, I asked them to build a stand for the outdoor unit as well. Everything looks great... and works even better! We've already had a few warm days, and the new AC system makes the house nice and icy how I like it! AND they charged less than 1/2 of the other quotes I got. I'm super happy and super impressed with S&K as usual. THANK YOU, THANK YOU, THANK YOU!!!!

Six months ago I contracted with S&K to replace a heat pump in a rental property. The location of the air handler was overhead and exceedingly tight, making the installation exceptionally difficult. Nevertheless, the S&K technicians performed marvelously, overcoming several obstacles not only efficiently, but also with good attitudes.

Most recently, the company replaced a worn out humidifier in my home. They provided an upgrade from what I had paid for. Several days after its installation, I had a few questions about the system. The company responded quickly by sending out another technician, who explained in detail how it worked and verified that all was in order.

Smith and Keane provides high quality product and work at a very fair, competitive price. Their technicians' military punctuality was frosting on the cake.

I am thoroughly impressed with Smith & Keane and unreservedly recommend them for any HVAC needs. -- Paul Forster

I had heard about Smith and Keene in the past . I heard they were quite good . I called them and
contracted services with them based on that . During each phase of it I was greeted with an extreme amount of professionalism from the first contact throughout the processes until the completion of all services . All of the associates were very kind and showed due diligence toward making sure that my experience with them was achieved . They genuinely wanted to establish and keep me listed as one of their customers . They were prompt and to the point . They communicated to me all details concerning payment plans , the type of equipment they offered and as to what I could choose from in which wasn't overkill or undercut in any form . What I really admired about this organization is that from my initial contact to them , in three days my order had been completed . They installed a new air conditioner with all new accessories , a new furnace in which had to be placed in the attic and a matching up to date digital thermostat . The installers were business like , quiet and concentrated on what they were on the property to accomplish . They were done in four hours . Unbelievable ! I am completely satisfied with my experience with Smith and Keene . They offer other home services and should I need work in those areas , I will not hesitate to give them a call .

Everyone involved in the installation of my Rheem heating and air system were very professional, friendly and did an excellent job from the time they arrived until the last piece of debris was removed. Very pleased with their work. Roy Leary

They did what they said they would do at the quoted price. Installers seemed competent, courteous, arrived on time and cleaned up afterward.

WE recently had a 20+ year old system fail and these folks we uncharacteristically prompt and attentive to all the issues we brought forth during our service consultation. At every intersect, they listened to our needs an delivered flawlessly on the product and service. The two Service Staff that did the install were focused on the care of our house making sure to protect floors, walls, attic space, and exterior landscape. They took the time to brief us on every aspect of the new unit and were most professional in answering all our questions without rushing us along or deferring us to another dept or person. I can honestly say that their company believes in putting its customers and staff at the front of its business model.

Smith and Keene were at my home today. I asked for the same technician as last time and the dispatch receptionist made the extra effort to make the request. When the technician arrived, he was focused on maintaining my unit. I walked outside and asked several questions and he helped me establish an approximate period of time that the unit would probably last. The units for my place are not too expensive, but the kind of money that I like to budget and plan. At this point, you may think I am some type of family member, but let me assure you, I am not. Smith and Keene have told me from the start what to do and I followed their guidance. I asked a lot of questions and their staff never skirted any answers. Thanks to all of the technicians and office staff.

Ten years ago, I bought a Trane from Smith and Keene. The salesman explained everything and the delivery and experience was excellent. The service after the sale has been responsible and the technician, Dennis, is considerate, on-time, and above all well trained. I do not know who to thank, but I think Smith and Keene are excellent.