Smith & Keene

My daughter's apartment complex is in the process of replacing the hvac units. I want to recognize Troy for his professionalism, efficiency and courtesy today. He explained the process as he was going along as well as showing the completed work. The difference between the old unit and new is like night and day. I highly recommend Smith and Keen for anyone needing replacement.
Thanks again!

The workers were exceptionally friendly but professional. They made sure my house was protected from and debris or dirt. They worked diligently and each trip up/downstairs I got a smile or hello! Patrick and Jonathan came by petiote check on progress. The head in charge was very patient explaining everything new to me and helping me set my new thermostat. Such patience and kindness and professional standards makes me glad I had S & K.

Heat unit went out and I requested Todd the salesman to give an estimate on a new unit. I had dealt with him in the past and found him to be honest and trustworthy. I purchased a new unit and due to cold temperatures was concerned about my family's health. Todd even took it on his own to bring me a portable heater to help keep us warm until the unit was installed. Also, Smith & Keene called that same day to tell me they would be out in two days to install my new unit. They arrived as scheduled and Jacob the installer went right to work and removed the old and installed the new unit that same day. He tested and made sure we were completely satisfied before he left the site. We had one minor concern that was quickly resolved to our satisfaction. This company went out of its way to see that we did not go without heat and were completely satisfied. I highly recommend this company!

We have used Smith and Keene for over 20 years and have always been pleased with their excellent service.

Very professional as well as courteous and friendly.
They did an excellent job with the installation.

Needed two new units to replace old HVAC systems and Smith & Keene were great in doing estimate with options and had the best price for value. Also got them to install mini-split ductless new HVAC unit for room-over-garage which now allows us much better control and efficiency. Installers were fantastic: very professional and knowledgeable and worked without breaks over 3 days to complete install in some very cramped and hot spaces. Even added a wireless thermostat ! I couldn't be more pleased with the service and quality.

Got a mini split put in my garage. Best price for the best system!! Installed three days after the contract was signed. Amazing techs!!

Signed a contract to replace both outside and inside unit of a Carrier Heat Pump after a catastrophic failure of a compressor in the outside unit. Contract signed 25 June. Informed by contract administer on 26 July that machinery necessary for the installation was in, however the earliest date they could be at the house for installation was 10 August. Crew arrived at 10 August and installed complete system in less than one work day. Reason given for the length of time to final repair was delay in receiving machinery due to disruption of the supply chain caused by the pandemic. Communication during the waiting phase of the repair was very poor. I had to seek out the contract administer to get any status.
received no calls to confirm the 10 August date of repair as the time approached, and finally had to spend a long time making phone calls the day before installation to get final installation. The installation itself was very professional. It was very apparent from the start the the Technicians were knowledgeable, competent, and no nonsense, and completed a difficult installation by that afternoon. The purchase of a 300 dollar stand alone ac unit and a fan prevented total abject suffering during the waiting period through the head of a SE Virginian Summer.

My 1st experience with Smith and Keene was great! Todd was super helpful and timely coming out to my home to look at our AC unit to determine what needed to be done. Then, on the day of installation Jonathan and Mike were GREAT! They were super friendly and completed the job professionally. With any changes that needed to be done Jonathan made me aware before they did anything. They left my home clean as if they were never there and my AC now works great! I would definitely recommend them to friends and family !

Installed a full home generator. Ricky, Troy, Alex and team were professional and kept me abreast of the installation progress. I had considered others through the estimation process and selected Smith & Keene based on cost, service quality and experience. I would recommend them for your home generator needs.