Smith & Keene

S&K Just replaced my entire HVAC -- their staff were very friendly and knowledgeable -- and the installer even figured out how to fit the furnace into my attic without moving everything around, saving me money while saving their team time! Their prices are not the lowest in the area, but they are not the highest, and all of the charges were well thought out and explained. Would definitely use them again.

I have used Smith And Keene for many years. They are reliable and they have always been responsive I am well satisfied with how they do business and their work performance.

Smith & Keene provided professional and courteous service from the salesman to the person answering the phone to the scheduler to the service techs, Jonathan Booth and Alex G. They worked diligently, answered any questions I had, and cleaned up afterwards. I had high expectations and they met them. I absolutely recommend this company if you're having your HVAC system replaced.

Left my children's rooms without heat despite promises all over their website of providing 24/7 emergency service. Weekdays only for warranty repairs???
HVAC system under warranty, woke up in the middle of the night to a heavy burning smell. Shut the system off and called the 24 hour service line. I was told that no warranty service is done on the weekends and I would have to call back Monday. So, because it's a warranty issue my family is only worth their time on weekdays?? It was in the 20's last night and will be again tonight and the call taker from Smith and Keene was cold and without compassion citing contract language and technical details- she could have cared less about not having heat in our children's bedrooms in freezing weather. Once the warranty is over we will be doing business with a company that does not leave people without heat in freezing weather.

While the sales representative and the initial service call by a technician were good, the workmanship associated with the installation of a new air handler in our condo in Norfolk was "shoddy" and "slapdash". Couple this with their total non-responsiveness to phone calls and a "contact us" through their website and you have a most unacceptable experience. We spent $11,822 for workmanship that is totally unsatisfactory. Providing good customer service is something they have yet fully learn and appreciate. Hopefully this review will finally get someone from this company to contact me. Right now, my advice is to take your business anywhere else rather than this company

Patrick and his team did a terrific job! They were professional and responded to every question we had. The team also did a great job of cleaning up after each phase of installation of our whole house generator. Even the inspector referenced the quality of the installation.

Smith and Keene gave us the best deal on our 2 ton heat pump replacement. Right from the office staff who confirmed the advertised offer, to the sales staff who came out to look at our existing system on its last legs, without trying to upsell to us. The installers, Jonathan and Casey arrived on time and worked efficiently to take out the old system and replace it with the band new Lennox heat pump with matching air handler. They laid down tarp to keep our floors clean and cleaned up after themselves. We are quite happy with the whole process. We hope the system will give us many years of service.

Determined my 86 year old mother's emergency in 95° heat with no AC was not an emergency by their standards and refused to come. Told me to call on Monday to schedule a service call. Will never call again.

Was sold over the phone about how good the customer service was supposed to be. I pre-scheduled service for air conditioners. and took time off from work to accommodate the "appointment" at 1130 AM. I received a call about 1 PM to saying the technician wouldn't be there until 3 PM. At 400 PM I called asking where the technician was. At this point he supposed to show up somewhere around 430-445 PM

I understand that this is not the fault of the scheduler or the technician. It is the company that is overbooking their workforce because they're greedy. Air conditioners break in the summer and furnaces/heat pumps break in the winter. The work load shouldn't be a surprise to these people but they always blame it on they've "been so busy because of the weather." Catch a clue people - hire enough staff to handle the workload.

At this point I've now wasted 4 1/2 hours off from work for nothing. Unless this technician is amazing I'll never use this company again.

Had a wonderful experience with Smith & Keene i recommend them for all your HVAC services they installed a new Carrier 2 ton heat pump and air handler and i was very impressed by the attention to detail. They have my business forever i am a happy camper.