RS Andrews of Tidewater

I re-tract the review I posted the other day. IDK how you people sleep at night knowing that you have or tried to rip someone off !! RS Andrews wanted to charge me $1200 just to tell us where the leak was coming from because our house AC unit had no coolant. After calling around I found other companies did not charge any where near as much. Like nearly $1000 difference :( also said I was better off replacing the unit with what they were going to charge for repairs. The company Temperature Satisfied came out and found the problem only charged $225 to find the leak and it would only cost me half of what RS Andrews was going to charge. Why do people / companies have to be so greedy they don't care who they hurt in the process !!

Very friendly and professional. Honest and fair prices and made room on their already busy schedule so they could install my hot water heater the same day. Chris Selby came out to do our appraisal and broke down the cost for me which was super helpful. Will be doing business with them again!

Late for appointment called said technician would arrive within hour was almost two hours. Drain line was stopped up had to be cleaned out took about 30 minutes cost 250.00 dollars which I felt was high but I paid with no question as I originaly quoted 350.00 dollars it took a call to the manager to reduce the price but ac is back running and sometimes you just have except the price and pay the piper.

In Oct 2022 the heating portion of the heat pump fail to supply heat. A technician was dispatched to troubleshoot the issue. It was decided to replace the main electronic board which was installed the next day. Unfortunately that did not resolve the issue. After further testing the power board needed to be replaced. Due to supply logistics and backlogged parts it took over 3 months before the part was received but once installed, still no heat. The main board was replaced again along with a couple of temperature sensors which finally fix the heating system and it works great.
The staff never gave up. We were always notified when the tech was heading over and the were very prompt. The technicians were courteous and informative and got it fixed.

Great company and excellent value on unit maintenance service. My technician Matthew was very informative, professional and knowledgeable! I’m so glad I selected RS Andrews for my maintenance!

Mike was amazing! Professional, personable and thoroughly knowledgeable he diagnosed our issue and repaired it quickly and efficiently.

I recommend this service provider wholeheartedly.

I was trying to figure out if I needed dampers, or new hvac, or just something else was wrong with my system. Had to ac coming to my upstairs. Michael came out take a look figure out it was the hvac due to being old. My duck work has a good layout. Also very professional, and educated me on my system and other thing I had which I enjoyed. I recommend them to any one use.

Valencia was professional and courteous. She tested our air conditioner and told us we need a new compressor. I highly recommend this company.

Our AC went out last night and we called late. They got us in the next day. Shane came out and fixed our AC and probably saved our house from burning down in the process. We are very grateful and will all sleep better in our cool house tonight. Thanks, Shane!

Tommy the technician was very well spoken, informed and respectful. When he was finished, he showed a picture of the inside of the furnace and explained how much better it would be to have it cleaned (it was filthy) and have a filter installed. I decided to have both done and he set up an appointment for the next week to come back and take care of everything. I am very satisfied with my RS Andrews and Tommy experience.