RS Andrews of Tidewater

Outstanding experience. Called on a Friday to inquire about replacing our aging central air system. Someone came out THAT afternoon, and within a very short time we signed at a great price - and with a definite installation date and time. Installation finished the following Monday around lunchtime, and installers Scotty F and Mike M did a great job. I normally don't trust contractors, but this company really impressed me and did a great job for us! Would absolutely recommend!!

In my opinion I feel that RS Andrews didn’t want to repair my unit, they wanted to sell me a new unit for over $5000. I didn’t need/want a new unit nor could I afford one. I called another company and they came out to repair my unit and they repaired it for a lot less money $544.00. It’s now working like a charm!
Also ,I have a 3 year warranty and a service agreement. Thank you for opening my eyes !!!!!

I recently had the pleasure of working with RS Andrews of Tidewaters and I must say, they were outstanding. From start to finish, they were professional, responsive, and on time. They were incredibly friendly and made me feel comfortable throughout the entire process. What really set them apart, however, was Chris and Laura’s exceptional customer service. They went above and beyond to ensure that I was completely satisfied with their work. I would highly recommend them to anyone in need of their services.

Michael Riggs came out to our house to check out our AC unit. He was very professional and super helpful. He made me feel confident in my decision to go with RS Andrews! I will always keep this company in mind for my HVAC needs and be sure to recommend to a friend! 5 stars!

Ben Henderson was my technician and I could not be happier with the service he provided. He showed up right when he said he would and took little time to diagnose my issues and have me up and running. My Father is 90 years old and needs his AC. Happy to say that we are now RS Andrews customers for life. Please give Ben a day off with pay as my thanks for his good work

On Lowe's site it offers services, I answered what was requested, central AC and heat to put my house with ductwork that doesn't have any. I got a call from RS ANDREWS of tidewater and they were coming July 4 today at 9am for estimate. Today Micheal comes and tells us the company only wants to do quick replacement units and not what I'm asking for. He says the company will be doing big jobs like mine come September. I asked him why did his company waste my time with an appointment. I'll admit I was kinda upset because I could have called another company. Anyway I asked him would he like to come inside take a look around so I could still get an estimate in writing and see options on payment. Well he bluntly said no there's no reason to.
He also added the people that make the appointments do not know what RS ANDREWS OF TIDEWATER are doing. (????)
Had I taken a half day off from work to meet with RS ANDREWS I would have been steaming mad but today is a paid holiday so I just wasted a part of my morning.
If RS ANDREWS wants to make quick money I got nothing against that but don't waste folks time with appointments for estimates you refuse to honor. I was looking for guidance and ways of payment and mostly how much will it cost for my tiny house.
First impressions are everything.
I'm not saying the company is bad or good , I think they have communication issues. I'm not saying Micheal was rude either I think he came here thinking he was going to replace a unit outside and instead I was asking for Central AC and heat and duct work basically everything with an estimate and he had to tell me RS ANDREWS doesn't do that work now in July.

I 100% recommend! They came out same day for a free eval and fixed my water heater within 6 hours of calling. Both people who came out were polite & helpful. My only regret is not calling them sooner rather than attempt to use my home warranty.

My unit went out last night and, as it is June, most places couldn’t get out until next week. A coworker recommended RS Andrew’s. The technician, Tim, came out this afternoon and had my house cooling down in under an hour. He was very nice and professional. He explained everything that was going on and what needed to be fixed. Will definitely be recommending them to anyone who has HVAC needs.

This was my first experience with this company, and it was amazing from start to finish. The person who helped set up the appointment was very polite and professional. My service technician, Derrick, was amazing. He was very professional, and walked me through every step of the process. Very happy I called them. I didn’t have the best experience with a previous company I used and was nervous, but I will definitely be calling RS Andrews for any future needs.

I’m so impressed with this company. I got a reasonable quote and very speedy installation of a new water heater. Laura, my technician, was polite, friendly, and professional. She did an amazing job in far less time than I expected. Clean efficient service with a wonderful technician. I highly recommend this company.