RS Andrews of Tidewater

I called and explained that I needed a capacitor replaced. I knew what was wrong with my unit and what was needed. I took a few hvac classes.. It only took the technician 5 min to install.
I could understand paying 100 or 200 dollars for an hour labor plus parts, but not 4 to 5 hundred dollars.
I tried to purchase the capacitor to do it myself but he wouldn't sell it I was willing to pay 3x the price for it. The part probably only cost 15 dollars, but to charge me 400 is price gouging. I am sure others might charge the same. I only wish I had asked what it cost to install it before he came out.. The phone representative said it would cost 79 dollars for diogonisic if it's not just a tuneup. I know you reduced the price some, but
I would appreciated some credit back still. Charging me 400 dollars for 5 minutes of labor isn't right.

Michael did exceptional service, He was knowledgeable.He informed me of all my options and he was down to earth and friendly as well. He even was concerned for our safety with having such an old unit, he informed me that we should get carbon monoxide detectors as well. He even pointed out a problem on my other AC unit that i didnt know about. I would definitely recommend Mikael or ask for him again. 😃 😃 😃

I notice the water was not draining like normal when the AC is running. I called them this morning, and had someone come out same day. MD. V. Williams was the tech. She is very professional but yet very down to earth. She broke it down and gave it to me stright.. everything she told me. She also showed me. That other company Ru......, just been sucking me dry for years. When we went in the attic, I thought I had a oil leak. She explained thats the freeon and it has a major leak not only here but ooutside.i had yearly maintenance plan with this other company Ru...... and this condition didn't just happen in one day. I told Ms. Williams they would add freeon and charge me and tell me they fix the leak. This went on years. Then the coils needed to be replaced 2 years ago. The only way I get the 5 year warranty is I had to stay with them and have the system service plan during that 5 years. After Ms. V. Williams finish with me, I didn't care about that warranty or Ru...... service plan. I will end up getting a new unit and I feel they will do it right.

We requested the heating/air maintenance service for $49.00. The technician found that our capacitor was not functioning at the level that it should be. So he replaced it. I am so happy that he discovered that now in stead of the unit going out and costing so much more

Tom was on time, friendly, and went well above and beyond trying to get my thermostat set correctly. To including calling 2 other technicians (1 was busy) to get it set right. Super terrific guy. He didn’t get the job done, he got it done RIGHT.

Brian was extremely knowledgeable, professional and very respectful of my home. He competed the A/C maintenance located an issue with the heating and repaired the matter. Brian also replaced the defective thermostat.

I haven't had any bad review on RS Andrews. I will recommend the company to anyone that I know. I have not had any bad service with them.

From asking for service to the actual service everything was great , Mr Thomas Loftus was professional and understanding he was entertaining every question i have to ask and he would answer it to the best of his ability would recommend! Thank you for also for mentioning about the program that you guys have

Ben did absolutely amazing! He explained everything to me as a new home owner and was extremely patient with all my questions. He fixed the problem and my A/C is working now!
Thank you Rob Henderson

Our technician was no only knowledgeable and proficient, but a pleasant individual. I will not hesitate to use RS Andrew's for future Heating and cooling needs.