RS Andrews of Tidewater

I had Matt from Texas as my technician. I had issues with my ac. He was very professional, polite, and understanding. I asked him a million questions about how everything works. He was very patient and answered all my questions. If you have to get service I highly recommend using Matt from Texas.

Been using RS Andrews for a few years now. I’ve never had any negative experiences with the company. Allen came out today to do some extra suggested service on our hvac unit to get our A/C running more efficiently. I really appreciated the friendliness and good communication about what was being done. He actually caught things the last guy must have missed (nothing major). Great customer service all around in person or over the phone, which is why we ended up signing up for their annual membership!

Technician was very respectful, thorough knowledgeable, and explained everything he was doing to fix my system. Operators calling ahead were accurate in arrival times. Great services! Highly recommended.

Derrick was great! By far one of the best reps I've had come out. Did a quick, awesome job. Was very knowledgeable. As in he knew the system and explained to answer my questions. If you call RS andrew Derrick is definitely the recommended tech!

Our AC wasn't blowing cold air and I noticed there was a leak. We had an hvac guy ( different company) come out yesterday and all he did was check the freone level and replace it. He never came inside to check our inside unit. I noticied the freone leaking out this afternoon and my house not cooling down again. We called RS Andrews and Valencia notified us of where it was coming from and checked the inside unit as well. She scheduled us for a tech to come and look at the unit, gives ingor about our potential warranty (new unit) and to get the the leak fixed permanently. She gave us advice and suggested that we l enroll their elite plan. In other words, Valencia came quickly and thoroughly figured out the problem and the solution. She didn't rush the job and we really appreciate her work ethic, advice and honesty!

Great service! Scott, the technician, was thorough, knowledgeable, and explained options and associated costs clearly. He was very professional and got our a/c back and working well in a very reasonable amount of time. We will be using R.S Andrew's and Scott for any future cooling and heating needs.

Michael Riggs was very helpful in diagnosing the problem with our A/C unit. We really appreciate his help and that he was patient and pleasant. Thanks again!!!

Devon was very helpful with our thermostat repair. He was professional upon arrival, and made sure to inform me of everything up front prior to performing any tasks. He didn't take a super long time and answered all of our questions that we had. I would definitely recommend RS Andrew's and hire them again for any of my heating and cooling needs.

Chantelle Elliot, the service tech, was professional and courteous. She explained the service in detail . She did have to replace the thermostat after she checked everything else. She was very knowledgeable and made me feel comfortable in the process. It was a delight having her in my home to do the listed repairs. I will give her 5 stars for the service she provided.

Heating/AC thermostat installed on Friday by Saturday had to call company back out to fix. Went out of town and when returned to a message on my phone that there was a shortage in the A/C unit
I was not made aware of this on Friday when the gentleman left.
Had to make several appointments for the electrician to come out to check on the shortage
I tried several times to reach the gentleman that we set the contract with and he never responded to several calls

Just not pleased with the events that have taken place
I am sure the finance company wants their money on time.