Frosty's Heating & Cooling, Inc.

I cannot say enough great things about Fosty's Heating & Cooling! Their professionalism and responsiveness was astounding. I have an infant child and upon hearing this the Frosty team serviced/repaired my unit to facilitate my family with incredible efficiency. From this experience Frosty has made a life long customer.

Tyler was very knowledgeable and helped to educate me on my existing hvac system. Knowing that the system may need to be replaced soon, he walked me through all my options including necessary repairs to the existing system and provided quotes. He was very professional and courteous through the home visit and I cannot recommend Frosty's enough to others because of my great experience. If you're in the DC metro area, give them a look for hvac service and repair.

My Trane HVAC system from the 1990s would occasionally need service over the last 15 years, including recharging (causing the system to freeze), fan motor replacement, condensate line clog, and fuse replacement. There are a few companies available in Arlington, VA servicing Fairlington Villages, and even when I shopped around, Frosty's was always accommodating of the urgency of an HVAC system. At some point, when the freon that my system uses was no longer available, they had a limited supply to patch up my system as it got to its end of life. I shopped around for a replacement (an expensive job with every quote I was receiving from all vendors). Their familiarity with Fairlington helped me apply for the right variances so we can relocate the outside unit and find the right alternative for my condo. After settling on an American Standard unit, I also added the water heater (from the late 1980s) before it would fail and leak. They explained all the variables that would occur on installation day to set my expectations (best and worst case scenarios for the installation and timeframe). On the day of the installation, they came exactly on time, worked with us on our morning schedule before shutting down the water, pressure tested the HVAC lines, installed everything, and cleaned up completely after themselves. They finished 2 hours ahead of time. The system worked perfectly but after a week it started to fail to fully cool. After I called them they sent a tech the very next morning, refilled the system, and added dye to the lines so that in two weeks they couch check for leaks. Two weeks later, the system was still working perfectly fine and no leaks were found. I relied on them to be responsive and realistic and to work with me if/when problems would come up, and I found just that. The owner James and his crew are professionals.

Todd was extremely helpful in giving us an evaluation of our heating & AC system and hot water heater. He was engaging and very thorough, answered all our questions. It was nice to see someone who loves what he does and so knowledgeable. He represented Frosty Heating and Cooling very well and gave us confidence to do business with your company in the future.

I reached out to Frosty’s for help with my A/C that was not staying on. They informed me of the service charge and then told me if there is more work, I’d be quoted and then have the chance to accept or decline the work. The tech came and looked at, went back to his truck and then came in and started working then he just off the cuff told me oh you’re up to $400 now. Very unprofessional. Also, the problem came back and I told them but they just wanted to send the same guy because that’s all they gave. I had to call someone else.

Water boiler replacement.
Tyler Murray, the technician that performed service, was professional, responsive and assuring. When the boiler was spewing water all over, he took charge at the same time comforting my concerns.

We needed to call Frosty's for an issue with our heater. James, the owner, came on time and immediately knew what was wrong. He was extremely knowledgeable and friendly. He had our issue fixed within 10 minutes of arrival. Would definitely recommend.

I just wanted to share such a great experience with Frosty with a smooth scheduling process and technician Dylan was outstanding and extremely professional and shared what my issue was very clearly so I would understand. This does not happen often enough with other companies out there. Thank you for your service Frosty. 22310

My 20+ year old heating/AC unit was damaged by a lightning strike. I chose Frosty's because they have a regular presence in Fairlington and doing work on these very old homes can be challenging. I am 100% satisfied (thrilled) with every phase of the work, from initial problem diagnosis to discussing replacement options to the actual work of replacing the unit. The 2 gentlemen (Tyler and Paul) doing the replacement work were the most courteous, professional and personable people I have had the pleasure to deal with. What grueling work in this heat. The final installation was fantastic - gained 1/2 of my attic floor back and the system works great. I'd recommend Frosty's without hesitation. The new AC unit was installed within 48 hours of my first call - thank you - it is (was) hot!

Todd performed an emergency repair on our HVAC unit today. He was extremely professional and performed the necessary repair in a quick and quality manner. He listened to my description of the problem, and patiently explained his approach to fixing it, and how long it would take. He did a superb job. We use Frosty's for our HVAC maintenance agreement because of people like Todd on their professional staff.