One Hour Heating and Air Conditioning

I called this business because they had pretty good reviews and website said they were available 24/7. Their local number was listed on yelp - I called it and got someone's mailbox. It was asking me for a code to get in. So I went online and filled out an online form. An hour later, no one had called me. So I got back online and tried their chat feature. Person chatting was very nice and prompt - but told me no one could come out until tomorrow. That 24/7 in their advertisements is misleading (or I thought so). So I called another company and they'll be here in an hour and hopefully I won't have to try to sleep without air conditioning.

I'm not sure what is going on with this business I call them and it says the number disconnected and they have a thing that says text us I do that and I'm told I'll get a call back shortly I waited hours and then I texted back and they said oh the office will be open on Monday I have medical problems and extreme heat makes me sick so I'm sitting here for hours waiting for a call back that was never coming they say they have 24 hours service so I don't understand if they're out of business or what's going on but this is not make me happy

These guys are a joke. Don’t have enough time or space to write everything that was done so providing pictures of their work. They put in new system and I wish I would have never used them. This is just a small sample of their work. Might be a small issue but the workmanship is less than zero!!! Well it’s a good place for a home for the birds that is. What crappie workmanship. You judge

So my AC was frozen solid and I called them to come look at it and they were so friendly and nice, got it up and back running, they have fantastic customer service and work ethic, very professional and reliable. I would definitely give it 10 stars if I had the option and if anything happens again I will definitely call back and recommend this to anyone. Specifically Isaac was the guy that came to my home, so you can always ask for him as well (he’s the only issac) but overall it was great service, probably the best I had so I just had to give them a 5 STAR google review :)

Great Service and Great. Professional Quality of work. Technicians worked and took no break 4 hours straight. Very efficient and I would recommend to others. Mr. John Brune was very honest, upfront, and humble. It was because of John that my wife and I chose Elmer's compared to other a/c companies due to his knowledge and personal commitment to customer satisfaction. I highly recommend Elmer's for your A/C needs for certain!

There was a delay on our appointment, however we were kept informed about the delay and offered a reschedule. We opted for them to come the same day at 5p, which they did but it was after 5p. The young men that came were very pleasant, apologetic and very respectful. They immediately started their work, very efficient and kept us informed about what they were doing. They completed everything, cleaned the blower, cleaned the air ducts and vents, and installed the lamp to kill mold. Everything was completed in a timely manner. We just need a crash course on the mold lamp. We have been with Elmer’s since it was under a previous owner (Expert Tech) and we have always had great service and all the gentlemen that have been sent to our home have always been very respectful and very informative about what they do.

The temperature inside the house was 90°! I called Elmer's as our AC unit was not cooling. Annette was friendly and took my information and explained a technician would be out to my house shortly. Within 40 mins Greg was at my house. GREG immediately diagnosed the issue and gave me options that best suited my needs and provided me with a long term plan as well. He was willing to educate me on the services he provided which I greatly appreciated. That is the first time anyone has taken the time to do so. My house was feeling cool and liveable again for me and my family. I want to thank him for exceeding my expectations. Great job Greg!

In addition, Greg explained the reason for the color pink associated with Elmer's. Ask your technician if you can, the story is very heartfelt. <3

After contacting Elmers yesterday evening and being a member they were able to service us quick and efficiently. Lawrence was assigned to us and showed up first thing in the morning. Not only was he friendly and knowledgeable, he also took ownership of our account for future maintenance to ensure we are taken care of properly. He provided excellent service, we also were assisted by a couple of technicians who came in an hour after to finish with the issue we had. They were fast and kind. We are grateful for our service today.

When my AC went out I called Elmer's to see if my unit could be fixed. They kept me informed and arrived at the time the said they would be here. Greg was the one that helped me out and he was outstanding! Great and professional customer service. He took the time to educate me and was very kind and easy to talk to! Its people like this that make a company great!

Loved Elmer’s plumbing and ac. Isaac and Stan were very professional and informative. Awesome guys and worked really hard at meeting our ac needs.

I called at 8:00 am. By 9:30am the same day technicians were out at my house. Very prompt service. I would definitely use them again!!!!

Only reason I gave four stars was because they forgot to put the side gate back up before they left. Fast friendly professional service definitely 5 stars. Thanks guys.