One Hour Heating and Air Conditioning

I have been using Elmer's for my A/C service for four years now. Every time I have had them over for service, I have found them to be very professional with a high regard for performing quality work that is required. I have not experienced any "sales" type engagement to try to get me to buy beyond my desired level. Top notch people.

I was well informed of the inspection and the prices seemed better than the competitors. The service was friendly. What I didn’t like was the sale up from a repair to getting a whole new unit. The sales agent made it sound that a repair would only last a little while and I quote, “You wouldn’t go to Vegas on a spare, would you?” That got me scared to get a whole new unit and my budget was already tight from purchasing a new vehicle. I got a loan for a new unit but I think I could’ve saved more money with a good repair. That’s why I rate it 4 stars.

Our initial ac unit never really cooled the house as we felt it should, turns out the unit installed by the builder was .5 tons too small for our square footage. Seem litter but I can tell you it makes a huge difference. We have used multiple friends of family kind of techs, but with only a minor difference in cooling. The maintenance technicians offered us multiple choice on how to fix the system to include a bandage option, just to get us by. We decided the best route was to upgrade our air handler. Great price for the entire unit. Woke up today and had to raise the temperature in the house due to it being too cold...never thought I would do that. The crew stay until almost 8pm installing the new unit and thermostat, they also did a tune up on my outside unit to insure proper working state. Will most definitely recommend and use this company in the future.

On Time Elmer has always been our go to for all our plumbing needs. Our Technician Austin was super thorough, and professional. He answered all my questions in detail and straight to the point.. you really get what you pay for i highly recommend him
Thank you guys!

This is by far the best company I ever had this is my second a/c with Elmer’s .All the guys that came to our home were very polite did a fabulous job. I had a water leak when we got back from vacation that came right away. The next day they had brought a company to do the dry wall . They also did a wonderful job. Very nice group of men. We have one of the installers his name is Bryan DeNardis he worked late last night. He got the AC running and gave us some air. The new day he was here all day he did a great job. There was also a very nice gentleman his name was Lorenzo. He was very knowledgeable he brought in the men to the job that needed to be done.
Great company.♥️

I would like to start by saying I’m so glad that I decided to call “The Elmer Way”! For HVAC services! Carmen contacted us to schedule an appointment, she was very polite, sweet and understanding in our requests, her customer service was outstanding! Benjamin got in touch with us within 30 mins after scheduling the app, he came to our house and walked us through the whole process of replacing the entire AC/heating in/out units, we are extremely satisfied with the total price he gave us. We cannot thank him enough for his outstanding customer service, he provided exactly what we asked for! They made everything happen in the same day!!! Their team did an awesome job!!! Steven & Anthony were very respectful, polite, explain and answered every question we had about the brand new units, they installed everything within 6 hrs. They made sure everything was running perfectly! The whole Elmers team are outstanding! We spoke to Mr Elmer over the phone, he made us feel appreciated as their customers, the whole team made us feel they cared for us. Thank You so very much! We will definitely recommend “The Elmer Way” to family and friends!
If you need HVAC or plumbing call Elmer’s! Thank again, to the whole team.

Where to start, my water heater went out and I had no idea where or who to turn to.. I remembered hearing a commercial for On Time Elmer.. I reached out to them and Daniel responded to me within a few mins. Keep in mind it was about 10:00pm.. I was so grateful for the quick response. Daniel took his time to walk me through some options and explained the process to me..Day of my appointment went really smooth, as I expected my water heater needed to be replace. I spoke with Daniel and he gave me some options. I was really worried about the amount and he assured me he would do everything to help me out. As promised he was able to come though with that promise. Day of the installation was today 3-26-2020
Matthew and Triston showed up about Noon and got to work right away.. They were very knowledgeable and quick. Matthew took his time explaining to me everything he was doing and answered all my questions.

If you even need and plumbing work don’t hesitate to call these guys!!!

I always notice and appreciate excellent customer service, and Carlos Natal with On Time Elmer deserves to be recognized. Carlos immediately gave me his card, introduced himself and put shoe covers on before coming inside. He was very kind to my son who kept asking him questions and watching him work. Carlos worked quickly to repair our heater and explain the needed repair. I appreciate his friendliness and would like to say thank you for such great customer service!

Good and bad- I’ll begin with great customer service from the first call to the follow up scheduler. Fast services also. The technician Nicholas V. was very nice and worked diligently to help me fix my problem which turned out that I only needed to replace my thermostat. I thought $358 was a bit on the high price for a product that I found online for $80. I needed cold air in my home since it was 100 degrees outside so I figured I paid for the installation of the thermostat, and the actual thermostat and his fast service. I gave 2 stars because a day later my fan started acting up. Even though the technician said everything was working fine, only my thermostat needed to be replaced- I felt that it was suspicious when the next person (male) on the phone claimed that I was told I needed to replace my entire unit and that I had only wanted a “quick fix”. I felt that if I’m told my unit is fine one day and then someone is reading back to me so soon that I’m in need of a new unit right now- then communication is off and I refuse to be charged for a “new problem” a few days later. Get it right the first time and have a warranty on the fact that you just claimed on the phone that when one problem is fixed, new ones arise not too long after. Make sure communication is clearer. I signed 3x electronically- I should have asked to reread his notes before I signed them electronically. The electronic signature popped up and no notes were visible- so beware what they write about their visit. Also, call around to other places and get quotes first and compare. You shouldn’t have to pay so much for diagnostics and a thermostat to be replaced. Elmer’s would have gained another service from me by their initial customer service- it was the recent follow up from the husky male voice and the notes and comments read back to me that set me off. I don’t care if this post gets deleted- I want people to be aware of over pricing and just do research. We are in a bind in 100 degree San Antonio weather- don’t rip us off just because we don’t want to suffer.

My heating portion of my central air unit would not come on. Isaac was my professional technician that attended my problem. He was outstanding and provided great customer service!! He introduced himself, ensured me that he would have my heating back on. He explained what the problem was and showed me what he would be doing to fix it. He was very professional and ensured my system worked before leaving. Thank you for the great service, I am satisfied and enjoying my heat!