One Hour Heating and Air Conditioning

Contacted Elmer's for a second opinion on my A/C. Ralph was assigned my account. He checked the system and found several issues the previous A/C company had missed. He took the time to explain everything and provided pictures of the issues. He took the time to explain and offer several options. He was very polite and thorough in his explanation. Excellent customer service.

Fast, friendly, and professional team. My HVAC system was in sad shape, they (Manny) explained what was wrong with my system that had been repaired many times over the last 20 years, some of the problems were very dangerous, the gas line was not up to code, chances of carbon monoxide poisoning were very high and the old units efficiency was poor at best. My family and home are my biggest investment and deserve to be safe. Now we are thanks to Elmer's crew.
I'm not a rich man and the new system is not cheap but was told that the newer system would practically pay for itself over its life time. Time will tell but pieces of mind that we're safe from gas explosion and carbon monoxide poisoning makes sleeping a lot easier.
I was given multiple choices and prices ranges for a new system and made my choice, they were able to remove and install the new system that day and set up a follow up the next day.
To be honest I did have buyers remorse that night. The only thing that I can think of that they (Elmer) did wrong was not giving me more options, yes more. Things I didn't think of at the time. My compressor and A coil were aging but not ancient, the mainboard (computer) and exhaust fan were about a year old so the air handler and heat exchanger were the true issue I believe, this is what kept me awake last night. Could I of gotten away just replacing that...I'm not sure it would of cost less but that was an option that I didn't think of. I'm sure that repairing my old system couldn't even compare to the efficiency of the new one though just would of liked to know if it could of been done and cost. Do I regret buying this new system...no not at all...just thinking that I might have been given more information on my repair.
These guys are great and would still recommend them just take the time to think about all your options before you sign on the line.

Staff was totally professional. Work was performed timely and correct. Have worked with this company for many years. However, when I needed Freon and the price was $385 for the 1st pound of R22, and $98 should I need a 2nd pound, I did a quick price check with another company. They quoted the trip charge three dollars higher ($61 vs $59) and the price for the 1st pound of Freon at $185! For non-math wizards, that is a $200 difference for the same pound of Freon. As I began to pay my $59 and throws their company off my property, my service tech contacted his supervisor and the supervisor was professional and quickly matched the lower quote. I did fine, but the little Gray haired clients they presumably deal with daily, that are not as obnoxious as I am, probably get their heads knocked off. If there is a reason 1 pound of Freon can be $200 more than the competitions 1 pound of Freon, someone explain this to me and I will happily remove this review. This really stunned me. I’m going back into my cold house now. 😁

Our AC Unit was not cooling correctly. We contacted a well known AC contractor to evaluate it and after looking at it for a few minutes he said we needed to replace the inner and outer units. We did not feel comfortable with his assessment so I contacted Elmer’s. The repairman arrived within a few hours (in peak AC season) which was in itself impressive and he had the unit repaired in a little more than a hour. I would recommend them to anyone

This is the best AC repair company I've ever had service my air conditioner. We moved into a new house and within months of moving in, our AC started making noises. We were covered under a home warranty company for the AC, so naturally, we called them to service our unit. Needless to say that in one year, we called the warranty company at least 6 times, being charged $75 a visit and every time, we were told something different about what was wrong with our AC. This summer, our AC started giving us problems again, and no longer being covered by the home warranty, I called One Hour Heating & AC. They were awesome! Our repairman Omar came out, found our problem, quoted us a price, and promptly fixed it! He also answered all of our questions and gave us tips regarding the care of our unit! Thank you so much to everyone at One Hour Heating and AC, especially Omar and Kirsten! You all are awesome!

Service Technician Isaac arrived on time and patiently listened to our concerns. Isaac was knowledgeable and worked on our system.
With the pandemic I’m sure it is challenging coming inside of different homes. Isaac was cautious and kept social distancing/ masks all while making us feel comfortable. Isaac is an asset to Elmer’s AC.

Isaac was very professional, patient and playful with my pup, and above all efficient. I have had multiple companies and technicians through the years for installation and for maintenance. Isaac was the first one to recognize that we had an electrical issue that could have possibly shorted out my electrical box, burn down the electrical wires in my home, or worse, burn down my house. I never checked it because I always assumed there was so many professionals working on it somebody surely would’ve found issues by now. Isaac could have changed a simple part and left within minutes. But he stayed and did a thorough assessment of my entire system without any additional charges and explained his evaluation with pictures. He will be my lifelong technician.Exceptional professionalism.

Ralph was AWESOME! punctual, so nice, so knowledgeable, quick, honest... I’m so pleased! When my AC pooped out at 7 pm on a Saturday night on one of the hottest days of the year so far I had no idea what I was in for but I certainly didn’t think I would find my new AC company. Every person I spoke with was so nice! I would and WILL HIGHLY recommend Elmer’s AC and Ralph! Thank you for making a miserable situation such a positive experience for me!

Ralph Kessler was my A/C technician. He is very professional and knowledgeable, not only about A/C and heat systems, but also plumbing and electrical, making him a very dependable technician. He made sure to explain every diagnostic step and show me the meter readings and explain their significance. He stayed late to do the best possible and most complete job, even though he knew he would have to return to complete the job (needing another part). He stands behind his work!

Kyle came by to do the final quality check. Even though I told him that I thought the work looked complete and that I was happy, he took the time to thoughtfully review the job and made several improvements, and then carefully explained everything that he had done. Kyle went above and beyond to provide superior service!

Alex was a fine gentleman and explained what he was doing and checking as he went along his checks. The special they had on was amazing and got about 280$ worth of service for only 59$. Found some small issues with my equipment that were not urgent but was given options for resolutions with pricing and payment options. Thanks for the service package Elmer's and will definitely use you guys in the future.