One Hour Heating and Air Conditioning

The senior technician Mike was very professional, friendly and explained in detailed what the plans were and that made me and my husband open to hear more of the plans. I’m glad that I chose Elmer’s and I would definitely refer to my families and friends for the service!

My technician was Ralph. This guy was as top notch and knowledgeable as they come. He was a true breath of fresh (and cold) air in an industry that seems to take advantage of folks in a time of dire need.
I had been with out AC in the heat of San Antonio summer for over two weeks, and with two young kiddos at home. My home warranty company had been getting me the run around and proved that First American Home Warranty's coverage is not worth the paper they write them on.
I had previously dealt with North Star Mechanical, Air Force AC and Cooling, and Texas Air Repair and not one of them holds a candle to Ralph and the crew at Elmer's.
They addressed my AC needs in a polite and super courteous manner. Once I called Ralph was prompt and patient with all my questions and concerns. I never once felt like I was being talked down to, or given the run around.
If anybody out there is in need of an honest HVAC technician, please do not hesitate and call Elmer's and ask for Ralph. You will be glad you did!
God bless and have a cool Texas.

Seriously can’t say enough about these guys. Not only did they come first thing in the morning to do an estimate they were probably the most polite guys I have ever had come into my home to fix something. They made sure to explain everything in detail about what needed to be done and how to fix it. That was just the first guys that came out. The second crew that came out to replace my a/c unit were amazing as well. All 5 guys did amazing and when they were still here after 9 they still had the great attitude they had when they showed up at 3. Just got a check up from Ben and I had a little clog from the upstairs unit and he fixed it no problem. If you need work done call these guys they are respectful of you and your home. All the guys that came out to Sandman St. Thank You!!!

Jason came to the house to fix my a/c that is under warranty. I asked Jason how he was going to fix my a/c and he proclaimed, that he did not need to tell me what he was doing. He said that it was his job and I did not need to know. He compared his jobs to McDonald's saying you just order and it is not need to know what they do." He then went on to say I was high and on drugs. I also asked him once for a discount since it was expensive and on warranty and he turned around and told his manager that I was just trying to get it done for free. Jason refused to let me talk to his manager, Lorenzo and Lorenzo said Jason could leave, even though he hasn't done anything. Meanwhile, we are sitting here with terrible, expensive service in Texas weather. Their prices keep escalating and over charge for services. If I could give negative stars, I would. DO NOT USE THEM!

This company has excellent service! Not only were they on time but they were actually early! The technicians Lorenzo and Jeff got here before I did and started troubleshooting my AC unit (after getting my permission) before I showed up to my house. They were completely honest and knowledgeable of their trade and didnt try to sell anything that was unnecessary, in fact the problem ended up being a tripped breaker that another technician working on an unrelated system inadvertently turned off, since my AC system is old and has probably running on borrowed time for at least 5 yrs they could have not disclosed the simple solution and could have recommended a total replacement and I would have been none the wiser thus costing me THOUSANDS of dollars but these two professionals decided to do the right thing. Moral accountability and honesty is something that is becoming scarce in technical service and maintenance companies as they compete for customers and profits but the techs at Elmer's one hour air conditioning have set a higher standard and can be trusted to service and maintain equipment without their customers worrying about whether the work is really necessary or not. In addition they also text a picture of the lead technician to your phone before they arrive which gives additional peace of mind. They have earned every one of the 5 stars I rated them and I would reccomend them to anyone!!!

Jason was awesome. I called my ac went out. He came within 1 hour. Amazing quick service for same day call. He did all the necessary checks. He gave me all my options we talked about it and picked the best one there was and he got to work quick. Thank you!!!

Well my issue is with my water heater (which is still on warranty with the manufacturer, and Christian Plumbing installed it) and they are not able to come out to resolve my issue until after 5pm today to which I have to pay a service charge of $180.00. So I called Elmer’s and they said they would honor the manufacturer warranty with a $59.00 service call fee. I thought I would be savng money by going with Elmer. Well the tech looked at it and told me it’s going to be $600 for the parts because they are not the same parts for the water heater that I have....well I’m on a fixed income and I’m a wounded 20 year Army Veteran who thought I would get a better deal, well I can’t afford that so now I have to wait for Christian plumbing. Now I’ll be out of $180 with Christian and $59 with Elmer who said they would honor the warranty which they did not. Not pleased at all with either company!!! What happened to keeping the customer satisfied and willing to work with Veterans on a fixed income...

The service man was here within two hours from calling. Diagnosed the problem quickly and showed me my options. Had my ac back up and running shortly. I was really impressed with Elmer's. They actually care about customer service and satisfaction.

I had a 5 star performance from Jerry this afternoon! A delightful conversation and professionalism and courtesy you don't typically experience. He was thorough and expedient, explaining everything he did. I only gave 4 stars because my original tech was supposed to arrive between 9 and 1. I was called and explained the situation and got Jerry at 4. I hope to continue business with Elmer's as long I can get Jerry.

These guys are so professional and courteous. They helped move furniture that may have been in the path so no damages would take place. They clean every ounce of mess before departure. They ensured I was well educated and felt comfortable using my new system and thermostat before departure. I cant say enough about how great of a job they have done.