One Hour Heating and Air Conditioning

Let me explain why I am leaving 3 stars. The technician and everyone over the phone were very friendly. I set my appointment and was told it was going to be for a certain date and time. They came earlier, which being in lockdown, we didn't really mind, but nonetheless not the time we were told. The technician seemed extremely thorough and made pleasant conversation. We paid for their maintenance package which was a great deal. My main concern was to have the drain line of my ac unclogged which they assured me would happen with what I was paying for. He took pictures of everything and explained in a recap with his proposed solutions at the end. Everything seemed crystal clear and the pcitrues allowed to have a great visual perspective.

Right after the visit, my AC was acting as if that line was clogged again and the water pan below was full again. I called the guy back and he said well its cause your coils are very dirty and we need to clean them, which, with the pictures he showed me of the coils, it didn't seem as bad as I've seen different photos online and what not. Either way, I didn't want to get the coils cleaned just yet because with the current situation, I'm the only one with income at the moment and my pockets are pretty tight.

I went and took a flashlight to the drain line about 2-3 days later and good lord. The drain line was still clogged! I hired another professional to come clean out the drain line and I waited a week or so to leave this review to see if the other person's solution worked, and it did. Our AC hasn't needed the water to be removed from the drip pan.

I still plan on getting my system cleaned out, but I don't know that I would come here again. It could have been just an oversight from the job the guy did, but it kind of seems as though they wanted another job and tried to provide me with a different solution, rather than the band-aid to let it work for now. I would have definitely brought my business back to have any other maintenance done in the future. I would assume as a company, a long term customer seems more valuable then trying to oversell pricy solutions knowing the situation and current climate we are in.

Elmer’s sent out technician, Ralph K. to help me with an HVAC issue I was having. I called for a second opinion and found Ralph to be far more thorough than the first tech from another company. He was extremely knowledgeable and friendly. He walked me through the process and was happy to answer all my questions. He presented me with service options and did not pressure me to choose one option over another. He went above and beyond what I would expect and charged what I felt was a fair price for the service. Ralph is a 5-star man!!

Franco was the last technician from Elmer’s that I had the pleasure to work on my air conditioning. He was prompt, courteous, and professional. Jenny at the office has always been extremely efficient and kind when I call to request service or an update on when the repair technician is going to arrive.

Called Elmer's one hour and they came immediately and worked with us right away to make sure we got taken care of. Ralph, our salesman, was very nice and gave us all of our options. He was very patient and also gave us a really great deal!

I wasn't happy when my A/C went out and I had to sleep under a fan moving hot air around. I wasn't happy to hear from Jeffery that the compressor had failed and when Benjamin told me that the compressor wasn't under warranty. I really wasn't happy to hear Benjamin tell me the cost of replacing the compressor unit, choosing a new single stage system, or a new two stage system.
But sitting here now in the cool air conditioning from system that Steve, Christian, and Eric professionally installed, I feel that I made a good choice from the options shown to me by Benjamin.
I appreciate the quick response and good install work by the professionals of Elmer's One Hour Air Conditioning. I feel that I will sleep well tonight.
Thank you Elmer!

After 8 years, my A/C finally gave out so I called for an appointment and they scheduled me for the next morning. Ralph, the A/C tech, was very professional and knowledgeable. He diagnosed the issue right away and gave me various repair options. I know that eventually I have to replace my A/C unit and it's nice to know that I will be credited the amount I paid for these repairs towards a new unit. Who does that! Another plus is that they're very military friendly. I highly recommend!

HORRIBLE!!! Do NOT call this company if you need emergency AC repairs. I was told at 7:05pm that someone would be out to my house by 9:00pm. NO ONE ever showed up!!!
I would have called another company, but since they stated they would come out to our house… Hot house, no service, and this company… HORRIBLE!

Go with another company. If you couldn’t send someone out, just be honest and say that.

Fast friendly service completed in no time. The technician Ralph was honest and provided good conversation while informing me of exactly what was going on with my unit. I have a better understanding of what to look out for in the future and will definitely use Elmer's again if the need arises.

My tech Ralph was Very knowledgable and helpful, went over all of my available options and found a solution to my problem I could afford as well as a plan for my future upkeep or replacement. Got me a great deal and did great work. Courteous and professional as well as personable. Would definitely use them again.

It seemed that my service Technician was a bit quick to get in and out and finish with my issues with the AC unit, he didn't explain that he didn't use a thermometer for the temperature until the second time he came out because he said it wouldn't read it that way due to the equipment heater that was installed was too small to blow warm heat through the ducting vent. When he informed me he was going to rewire my unit. due to incorrect installation on the wiring. He seemed to have rewired it in less than 10 minutes. That seems very impossible to have completed that thoroughly in that amount of time, so it was questionable if he even did anything with the wiring or if it really even needed anything due to the time frame it took him ,overall his customer service was great his manners were great his professionalism was great. I just wasn't too sure about the quality of service I received.

Sincerely Jessica English