One Hour Heating and Air Conditioning

I had an awesome experience, the company told me it’d be between 2-6, but thank God they came early as I had no AC in these Texas triple digits, Tech Gregory Thomas was awesome, very experienced, and personable. Of course I signed up for the maintenance plan with a Tech like that! He told me everything that was wrong, how he was going to fix it, and went about his Job like a true Professional. We had an extra surprise with the charger gadget breaking off in his hand, but he didn’t get frustrated, he had what he needed to fixed the job. I was only thankful that he was super prepared for all incidences. I give the Company and the Tech 10 out of 10! I looked forward to continued service from this A1 company!

I scheduled A/C service with Elmer's and they provided excellent service. They were on time, knowledgeable and serviced my unit in a timely manner. The rep Kendall Bee went out of his way to follow all safety procedures while working inside my house. I would refer them as they did excellent work.

Ralph and Juan did an amazing job today. They walked me through the options for the repairs and even helped when we ran into issues with my Nest thermostat.
Highly recommend.

Update - 4/23/2020
Just had my HVAC unit completely replaced. Benjamin was great in answering my questions and providing multiple solutions tailored to my specific circumstance.
The install team of Steve and Chris were very professional and courteous.
Glad I made the decision to continue doing business with Elmer's.

I've been using this company for many years and can always count on them for prompt service. Jason has come to know me and my family over the years, and he often comes out to do my maintenance services. He is so friendly, and tells me the condition of the unit and what I may expect to need in the future. It is so nice to have a service company that makes you feel like part of their family. I'd also like to mention that all the technicians have been friendly and done a great job. Lorenzo was great to work with and gave me a good price when I decided to have my ducts replaced. I highly recommend Elmer's One Hour.

I was amazed! Our technician Kendall was very meticulous throughout. He explained what work/checks he will due for our annual AC service. He even crawled up in the attic. No other tech did that before. Kendall took the time to trouble shoot the unit. He found a blown fuse, replaced it and the AC is working great. On the end he made recommendations for additional service. He was not pushy or did high pressure sales. He emailed us his findings, pictures, pressure readings etc. We value his professional demeanor, his integrity & honesty. The best tech we ever had in the past 10 years.

I was happy with the service I received. The staff over phone was very attentive and the technician help me understand my unit better. I did have my first appointment rescheduled but it was due to a nursing home's system going out and they asked me if I wouldn't mind changing my day to accommodate them fixing the nursing home's unit so the residents will not be cold. I had no problem with their request because it showed to me that this company cares for the people in their community. If you need your a/c unit service call these guys.

I would definitely recommend Elmer’s. Our water heater started leaking late in the day and we were having a very hard time getting anyone to come look at it till the next day. Thank goodness Elmer’s helped us. They sent the next available technician that day, he took a look, identified the problem and got the process started. They also helped us with our air conditioning unit since it had been giving us trouble. They came out next day and started installation even though it was a holiday weekend. They definitely went above and beyond to provide us service. They made sure we understood what the problem was and answered any questions that they had. Elmer’s will definitely be my first contact the next time we need service!

Update 8/2/2020
Just had Elmer's out to service my AC and Isaac and his Junior technician did a wonderful job. They were very thorough very considerate. They acknowledged me every step of the way as far as providing information on the status of my AC and what they were doing.

After stepping in water and realizing that my AC drain pipe was leaking under the AC cabinet I called Elmer's for help. They sent a technician out in the evening and they stayed a good couple hours but we're unable to correct the problem. They will come out again in just a couple days. I'm looking forward to getting my AC working again and the clogged blown out of the line. At least the house is still cool and me and my dogs are happy.

On Time Elmer came out within 2 hours of my inquiry on a Sunday afternoon. They identified the problem and the next morning at 9am a lead Technician was giving us all our options. Michael was knowledgeable, professional, and sensitive to our needs and budget. He did not use high pressure tactics and helped us feel empowered to make a good decision. I would recommend On Time Elmer to all my friends and family! The young man that first came out to evaluate and take pictures was professional and respectful of us and our property. Overall a GREAT experience.

In addition to answering a call on Sunday and setting up service for first thing Monday, the service call was set at a highly competitive price. We ended up needed a new system (which we knew prior), and Jason was thorough in explaining why and all of our options. Never once were we pressured to buy a particular system or to even go with the company, which is why we did (in addition to great financing rates). Today, Saul and Matt E. came to us to install the new system. They worked seven hours in a 90 degree day and never once complained or slowed their work. I've rarely seen two harder workers and (bonus for this mom) completely cleanup up after themselves. They were so professional and so friendly that because of these two, and Jason, I would highly recommend Elmer's to anyone needing service or a new unit.