Cool Concepts A/C & Heating

I would like to express my concern over an alarming experience I had on the freeway involving a company vehicle. The driver was behaving recklessly, cutting off an ambulance and brake checking it. This type of behavior not only endangers the driver, the ambulance crew, their patients, and other road users, but it also reflects poorly on the company itself.

Companies should be doing their due diligence in ensuring that their drivers adhere to traffic regulations and maintain a safe driving culture. The actions of employees, especially when driving a company vehicle, directly represent the business and its values.

After witnessing this incident, I am disappointed to say that I have no intention of using this company's services, nor would I recommend it to others. It is crucial for businesses to take responsibility for the actions of their employees and prioritize the safety of everyone on the road. I hope the company will take this feedback to heart and take appropriate measures to prevent similar incidents in the future.

My ac/furnace was very old and I called Cool Concepts back in October 2020 because it was overheating. Beto came out and repaired it for very reasonable price. Then during the freezing weather last month (Feb 2021) it stopped heating. Which was okay because I didn’t have electricity to run it anyway (eye roll). I called & made an appointment and Beto found that it needed to be replaced, which was no surprise to me. I figured it would need to be replaced soon since it was 20+ years old. I was quoted what I thought was a reasonable price and they installed it all two days later. Beto is very nice and explains what needs to be repaired and or/installed and then explained what needs to be done to maintain. He also installed a new programmable thermostat and an outdoor electrical box for the ac unit. After installing the unit he did not leave until he knew everything was working, turning on and off like it should. It has been over two weeks now and it has been working perfectly. I definitely recommend Cool Concepts.

Seriously? We call at 6pm for service hoping it would be the next day, and we get a tech at our house an hour later. He fixes the clogged drain in a couple of minutes and the house is back to cool 15 minutes later. And the kicker...after hours call in the evening and the total cost was less than $100?!? Plus the tech who came out was super polite, but that is just a part of your culture since that’s the norm with every service or maintenance call. Blown away by the service and affordability of this company!!!!

One of your drivers came within inches of my vehicle while he cut me on off the highway and then slammed on his brakes all because I wasn’t going fast enough for him. I called to report the driver to the manager and when I asked the manager for his information he hung up on me. I have the license plate of the driver as well as his and his supervisor’s first names (Jason and Norm). Norm was completely trying to disregard the incident so I am now reporting driver Jason to the authorities and providing them with that vehicle’s license plate. This behavior is completely unacceptable and extremely unprofessional. I would not have reported the driver to the authorities if the manager was even a little bit sincere. I will never use this company and will make sure that no one I know uses it.

I have been working with Joe and his guys for years. They always do a good job. I just had my whole HVAC unit replaced. They did a great job. Reasonably priced, on time and professional. Two thumbs up!

As a former employee of cool concepts I can assure you that all your needs and expectations will not only be met but exceeded, best place I ever worked, Joe really knows how to take care of his customers, most honest place I’ve ever worked for in my 15 yrs of hvac experience.

100% call them if you need service. The best company I have dealt with in regard to my OLD AC. Never any pressure to replace the unit, when we all know it’s getting time.

Excellent service and front office