J & J Burk One Hour Heating and Air Conditioning

Pablo H. is an outstanding member of the repair and maintenance staff. He was quite nice and professional at the same time. The fact that he had to battle the forest in our backyard at this very moment made me feel terrible, but he handled the situation with remarkable composure. Because the belt on our lawn mower broke, and because we are waiting for a replacement belt, we have not been able to mow our yard yet this year, so you can imagine how tall everything is currently becoming. Pablo was not the least bit bothered by it. I asked him a lot of questions, and he gave me answers to all of them, and we also had a really friendly talk about regular life. Because I had forgotten, he demonstrated to me how to examine the filter is in the device. Before he departed, he checked to see that the unit was producing cold air and that everything in the system was working correctly. Your company is fortunate to have such a valuable asset, and it is my sincere hope that you will continue to provide him with the resources he needs to be successful in his role.

Jay's people are always on time and Pablo was no exception. He performed the semi-annual maintenance, cleared a couple of problems, and cleaned after himself when finished. He kept us informed and involved throughout the process and was very professional at all times. Thank you for taking such good care of our system.

Edit: the above is still 100% accurate. I had a couple of things go bad on the system that needed repair and so parts had to be ordered, then installed. The troubleshooting process and the actual repair once the parts came in was good. The communication between me (customer) and J and J Burk front desk could have gone a little smoother. In the end, it all came together and I was very happy to see Raul show up to finish the job. Raul was one of the people who installed my system over 10 years ago, and has always inspired my confidence whether it was the installation, service or maintenance. He once again got everything wrapped up in a very professional manner and of course took the same care with cleaning up as always. That is to say, flawless.
While we were waiting on the parts to get in, J &J Burk left us a portable A/C unit that helped take the edge off the heat and kept the room it was in very comfortable.
I still trust Jay and his folks to take care of our system and so, take care of us.

My expectation: electrician shows up, gives me a ridiculously expensive quote, leaves me in a rough spot.

What Actually Happened: a highly skilled professional who not only helped us sort out our electrical problems- but offered several different ways to solve the problem, and a good and fair price to fix the problem, with financial flexibility to help us not be burdened with having to pay all at once. I was so impressed with the services- that there is likely no other company I will ever trust more than these guys. They are the real deal, 5 out 5 star experts. Don’t trust anybody else except these guys to fix your electrical problems!

Melissa and Landon were AMAZING! I can't say enough good things about this company and these two wonderful employees!!! THANK YOU!
Raul came out today to assess some issues we were still having and he was AWESOME! He even returned later to make sure things were still good. I highly recommend these guys!!!!

Landon showed up for A/C call within 1 1/2 hr from calling the office. Found the issue, fixed the issue, quick, polite, communicated all through the visit as to what was going on and what he was doing. 2nd time he has been out for a service call, excellent service both times. I couldn't be more pleased. Definitely recommend J & J.

Daniel provided outstanding service. He inspected the entire HVAC system and repaired items that needed repair. He explained what parts were good and which parts were not. He also showed me how to do basic maintenance on the system . Will definitely use this business again.

Don't hire this outfit. They failed miserably at fixing my AC. The tech said he would call back after the holiday to give me an update on the part needed to fix my AC... he never called back. I called Robinson Air in Lawton and they sent a tech out that had the repair part in his van. Robinson Air got me up and running with great customer service.

These workers have been so great doing their job and dealing with my animals here.. I have put the dogs up but they like animals and work around my fur babies. They are on their game and left while I was out working and made sure they shut the doors and all animals were put up. I could not ask for better men working on my electric. I recommend any time to any one.thank you for sending such a kind crew

Damien was our technician and promptly solved our problem. J & J Burk has always gotten back to us quickly and sent someone out even on the weekend which was wonderful with the high temperatures we’ve been having.

Fantastic job! Even noticed a small pendant lamp that was loose and fixed as well.