bluefrog Plumbing + Drain + HVAC of San Antonio

My great experience started in the initial call with Jo. She responded to our leaky situation with urgency and got a crew to our house within a hour. From that point, Brandon, Hayden and Eric provided awesome service replacing two old leaky water heaters in our second story attic. Negotiating the attic hatch ladder and the semicircular staircase to remove two old, heavy, leaky water heaters and then again with two shiny new ones. These guys displayed great teamwork and customer service throughout the day. Hayden and Eric even removed several old boxes from our attic as part of their “clean up” after the real work was done. Thanks guys!!

Homer was thorough in his maintenance check of the plumbing and flushing our hot water heater. He was informative and answered any questions I had.

I would recommend getting a second opinion after a quote from this company if the price seems high for the service being proposed, and make sure to ask questions about the work involved to fix your issue. My shower head became almost impossible to turn, so we called Blue Frog Plumbing. The technician told us he knew what needed to be done and it’d be $600. I asked what the part cost and he said about $40, so the rest was labor. Okay, so this must take a while for $520 of Labor right? Wrong. He said it would take as little as 20 minutes but up to two hours if there were problems. So I asked if we could start with a lower price and pay more IF there were problems? He said no and that the price was so high IN CASE problems arose, which does not make sense to me because what if problems didn’t arise? Too bad still $600. We told him we needed to do more research and ended up buying the part ourselves. My boyfriend bought the part and the tool. $60. He has absolutely no plumbing experience and fixed the problem in 25 minutes. I think quoting $600 for a job like this is taking advantage of people. I seriously could not believe they wanted to charge us $600 for a job that could potentially take them 20 minutes. Please get a second opinion before saying yes. Also at Home Depot they said these only need to be fixed every 20 years when the plumber told us we would need to do this every 2-3 years. Be careful and don’t be preyed on.

Herman was such a great help whenever I had questions about the leak at my house. It's great to know that Bluefrog's technicians are the real deal and so knowledgeable about their profession!

I called bluefrog plumbing and drain on a Thursday, they came out on a Friday and we agreed to a repair they scoped that same day. The employee was courteous, professional, knowledgeable and spoke openly and honestly with me. They have my recommendation for your plumbing needs.

I had a sales consult with Taylor and had an install done by Hayden. Both were professional communicative. Taylor helped me get a competitive price and Hayden’s install of a PRV and new water heater was quick, clean, and painless. No corners cut, but I still felt like the price point made it a good value. Would recommend. Will call again for future needs.

BlueFrog has continually provided great customer service. They’ve showed up on time or I’ve been called and asked if the technician can show up early. Very friendly staff and I’m glad I went with this company for my AC and heating, as well as a water heater replacement.

Everytime there was correspondence between the company and I, mainly just when technicians were en route, they were clear concise and above all HONEST. Mr Dinsmore never sugar coated anything and showed multiple options on how to solve my issues. As for the actual work, Homer and a tech named Justin came out 2 different times, on consecutive days and were professional and respectful the whole time and did an amazing job. I would certainly recommend Bluefrog for any job the are able to help with.

Homer performed in house inspection that is free with membership. He documented all issues he found and gave us great feedback about which were highest priority and was very professional by answering all questions.

Taylor came out on time check the garbage disposal as well provide reliable tips for that future. I appreciate his professionalism look forward to doing more business with Blue Frog.