HERITAGE AIR AND HEAT LLC.

Great communication from the girls in the office, called me when Chris was on his way! Chris arrived promptly covered his shoes with booties and proceeded to look at my units in the attic. Located a bad capacitor in a few minutes, unit was back on but he also checked the outside unit and found another questionable capacitor and promptly replaced it. Fantastic overall experience highly recommended!

This is one of the worst companies we have ever dealt with. It was a part of home insurance vendor list. They overbilled both on the client side and as well as the insurance side. They charge for permits for HVAC work, even after the city doesn't require them.

BEWARE OF ANY SERVICE WITH THESE GUYS!

We had a perfectly functioning system that began to display an error message, we have now had FIVE service calls, hundreds of dollars and one week after yet MORE parts have been replaced, we have NO HEAT, with lows in the 30s. And have been told my wife and young daughters will just have to wait a few days. Maybe someday someone will call, and Fix the problem that apparently has been created.

Great customer service
On-time very professional would recommend them to anybody. Thanks again Heritage air and heat for caring about the customer more than my home warranty ( American Home Shield) people who I pay on a monthly basis.

John was very professional and quite personable. Above all else he was knowledgeable about our AC units and worked through issues while explaining in terms a “normal homeowner” can understand. We appreciate that very much.

The tech was here less than five minutes today. When I asked any questions at all, he got agitated and said something about a frozen item and that he could not do any work. He wouldn't even come in and check the inside. He left in a huff spouting about how I shouldn't be asking these questions and that I didn't respect his opinion. He left and when I called the company they refused to send someone else. Do not use Heritage Air and Heat LLC from Rockwall.

alfonso Is great I had a couple different estimates everyone was recommending a bunch of stuff he came in recommended way less and fix the job cheaper and more efficient with his recommendations highly recommend

The two technicians John and Alfonso who came out to my house were very professional and did good quality work. I would recommend them to anyone and would be calling them back if I have any other issues with my unit.

Alfonso came in and did a great job. He explained everything and was very professional. I highly recommend!!

Had Heritage out today to look at one of my A/C units. They were on time, professional, and did exactly what I needed. Great experience. Thank you!