HERITAGE AIR AND HEAT LLC.

They have inexperienced professional as per my personal experience. They sent someone who said electrical issue which was turned out to be wrong. Electrical person came and said no issue with electricity. Then again someone else came from Heritage air and heat and mentioned that compressor and circuit board to be replaced. This was also wrong diagnosis where they reported that only compressor to be replaced. Every steps they have gone wrong. I will never and ever use this company. They have wasted not just time and also given me so much stress with all these hiccups with wrong diagnosis.

I have AHS Warranty and they referred me to Heritage for an A/C Rattling issue. We have an extremely old system so there were some really difficult to find parts but Heritage was able to get everything in and installed in a timely manner. Our technician Alfonso was a really nice guy and did a great job walking us through every step of the process. The support/call center was also very professional and I always received a call and text 30 minutes before a tech would arrive.

Came home the other day and one of our two AC systems was not cooling. Called Heritage Air and Heat, got on their schedule as soon as they could. Only had to wait 3 days as this time of year AC companies are swamped. "Ronnie" showed up promptly after notification, inspected the attic and outside units and took care of the issue in about 20 mins. He waited a while longer to make sure the unit(s) were working as they should, completed the paperwork and went to his next customer. Very Professional, Friendly, Knowledgeable! Highly Recommend Heritage Air and Heat. Thanks for your Service!

Heritage Air and Heat is an amazing company. I called American home shield on Tuesday and Heritage was out Wednesday. This was a blessing considering 104 degree temps. The icing on the cake was Alfonso (technician). Alfonso was extremely professional and explained all that he did to our HVAC to get us back in running. Alfonso will BE our technician of choice. Heritage is extremely fortunate to have such an amazing asset. We will gladly refer Alfonso with Heritage Air and Heat to our friends and family.

I had filed the claim through AHS and they responded. They came out and instead of fixing my HVAC system, they messed it up further. They told me that my system was running low on freon and it would need 2 pounds of freon. They overcharged the system and managed to mess it up. They never shared any numbers of the system (PSI, SC etc.) and not even the invoice for the $200 which they charged me for the so called 2 pound freon. STAY AWAY FROM THIS COMPANY. If you are a home owner and if warranty company assigns them to you for any HVAC needs, call and CHANGE it right away. I would never ever deal with them. VERY BAD business tactics.

Critical update: Heritage said they tested our AC and said it was just dirty. We had the AC cleaned and AC Wizard came out and said our evaporator coil was open and AC refrigerant was gone. They said this is not something thats just missed when servicing or diagnosing. They dont understand how Heritage missed this.
(BEFORE UPDATE) BUYER BEWARE Heritage heat and air told us they could clean out our AC for 90 dollars. I saved the text message. Several days later a manager contacted us saying Alfanso who came to our home should have not told us he could clean it out under the table for 90 dollars and that the cost was 250. She said he texted me and I answered him on their service not knowing he was doing this under the table. She said they questioned him and he admitted to doing cleaning under the table. He told us the AC company he worked for did not clean ACs out. After being lied to I cannot even be sure they did their jobs right. That was 4 days I could have had another company come out that I trust. The room this AC goes to in my house is a room my elderly, bed ridden mother who was just released from the hospital.. Nurses come to care for her. She has had to endure hot temps because they lied to us.Shes a heavy women and is not easily moved.We had the AC cleaned by another company that said thats was not what was wrong with the AC. We are waiting on a new diagnosis. I will post the update ahead on what was wrong with it. (READ CRITICAL UPDATE ABOVE)

On time, technitions did what they said they were going to do. Quick diagnosis and quick fix. Saved me some money. All around good experience. Office staff was the greatest! 5 stars! Yes I would recommend Heritage air and Heat of Rockwall!

BUYER BEWARE Heritage heat and air told us they could clean out our AC for 90 dollars. I saved the text message. Several days later a manager contacted us saying Alfanso who came to our home should have not told us he could clean it out under the table for 90 dollars and that the cost was 250. After being lied to I cannot even be sure they did their job right. That was 4 days I could have had another company come out that I trust. The room this AC goes to in my house is a room my elderly, bed ridden mother is in. Nurses come to care for her. She has had to endure hot temps because they lied to us. The AC was cleaned out by another company but they said the AC should have been looked over and tested. They said the unclean system had nothing o do with it not working.Heritage did nothing to check the system. We have cameras on that side of our home and the show nothing.(NEW INFO>) Another AC company came out called AC wizard. They said we were missing all of our coolant in the AC. Heritage heat and air told us they found nothing wrong with the AC.

Alfonso was at our home Thursday and immediately diagnosed the issue at hand on our unit. Alfonso was super professional and incredibly nice. Thank you Heritage for sending out such an amazing Technician.

N

Hello I'm writing because I'm very disappointed in the service from the office to the technician. On 25 MAY22 technician came out and assessed the downstairs unit. Stated it needs new compressor. After almost two weeks the compressor allegedly came in and on 7JUNE 22 technician came out replaced 5 ton compressor. On 8JUNE22 after compressor was replaced the home still had not cooled off temperatures still at 80-88 degrees in home. I called spoke to Megan and another office clerk and they sent another technician out. He found that the fan was out and not supporting the Compressor, so it needed new fan. 7 days later technician came out 14june22 replaces fan and I gave it about 24hrs and house still did not cool temperatures still 80-85. I called the office and spoke to Megan and she stated that someone will be at your hone today 16june22 between 9-5, well that didn't happen. I called at 1600 to find out that the office was closed. What a disappointing thing and as I'm writing Jr shows up. The compressor is shot yet I don't understand why he needs ti wait another day to be sure. He did ever test to check and the results is the compressor is still bad. So I don't see why it can't be changed instead if putting my family another two nights in this heated house

Question how many times do a customer have to change their schedule to accommodate a repair man. I should have Bern first on the list Saturday morning to get a filter put on the compressor since Jr stated it only takes 30 minutes now I'm on the verge of missing my FATHERS DAY BRUNCH waiting on this tech. It's really sad that from May 25th until now I still don't have Air and it' takes this long to fix it