Firehouse Heating and Air

Jordan was so kind and honest and professional. Even as a first-time customer (without priority status as a loyal customer), he came out the same day and stayed until well-over hours (after 10 pm) after he’s already had a long, hot day himself in heat indexes over 120. Thank you Jordan for diagnosing the problem quickly, working quietly around my resting children, explaining the issue and your services, driving an additional hour out of the way to pick up a part, and then working late into the evening to keep us in our home that night. The service was over and above!

Firehouse Heating & Air came to our home to inspect the air conditioning. They found the system was leaking (as we suspected) and they provided pictures of the issues identified. They discussed a list of options available to us, and we decided to have a new furnace and air conditioning installed. They provided us with financing options which suited our ability to pay over time. The installation work was accomplished on schedule, in one day. They even checked in with us after the installation and made sure we knew how to work the new thermostat. Fantastic service, great value.

This company is fantastic!! The employees were very professional and kind. Those guys worked very hard and didn't stop until the job was done right. I felt truly blessed to have this company install my air system.

I heard about Firehouse Heating and Air from a really reliable technician friend of mine, and I’m so glad I went with them for our new unit. Everyone from the receptionist, the owner (Wesley), and the crew (we had Juan’s & team) were beyond professional. The team was very responsive to any questions we had. I’ll definitely be recommending them to anyone I know in need of an amazing company.

Paul was so awesome! He came out on a Sunday to help get our AC back on. He worked so hard and fixed our issue and was so nice and knowledgeable. It was a pleasure to have him help us so diligently.

Paul Saloman was our tech. He is super-friendly, knowledgeable, and professional. We’ve been customers for years and always have had fast, friendly service with experienced technicians.

Paul was so friendly & informative. He did a thorough job & caught a couple of not-apparent issues that could have meant pricey future repairs. He took extensive before & after photos during the cleaning & maintenance & kept us up to the minute. He was great.

I recently had the pleasure of working with Firehouse Heating & Air and HVAC technician, Jordon, for a service call at my home in Grapevine, TX, and I am delighted to share my exceptional experience. From start to finish, Jordon displayed a high level of expertise, professionalism, and genuine dedication to resolving the issue.

Jordon arrived promptly at the scheduled time and greeted me with a friendly and courteous demeanor. He took the time to carefully listen to my concerns and asked pertinent questions to fully understand the problem. I was impressed by his attentiveness and genuine interest in addressing the issue effectively.

Throughout the service call, Jordon exhibited profound technical knowledge and skill. He meticulously examined the HVAC system, thoroughly explained his findings, and patiently answered all of my questions. I greatly appreciated his ability to communicate complex concepts in a clear and understandable manner.

In addition to his technical prowess, Jordon's friendly demeanor and positive attitude created a comfortable and enjoyable service experience. He made sure I was informed and involved in every step of the process, making me feel confident in his abilities.

Based on my experience with Firehouse Heating & Air and Jordon, I wholeheartedly recommend them! Their expertise, professionalism, attention to detail, and exceptional customer service set them apart. I am grateful for the outstanding service they provided, and I will undoubtedly request their services for any future HVAC needs.

Thank you, Firehouse Heating & Air and Jordon, for your exemplary work and for going above and beyond to ensure my complete satisfaction.

I couldn’t ask for more!!!
Being that I was in hvac in most all of my career before retiring, I am very hard to please because I know what to look for most of the time.
This is the first company/contractor that I have used since moving to Texas 8+ years ago that I am 100% pleased and satisfied. Bryan came to look over what we had to quote 2 replacement furnaces and air conditioners. It was expensive and I knew it would be but I feel Bryan was very professional and honest and didn’t try to sell me more than I needed or wanted. Then the installation crew came and they were actually 3 minutes early instead of late like most. The whole crew was so very friendly and respectful of not only our home but us also. Never did they show the slightest sign of annoyance when I would ask a question.
The only thing I am upset about is that I didn’t find them sooner. I never knew how good an a/c could work. Thought my old ones were working ok but now I know they weren’t.
I also had them install a UV light/electrostatic filter. My wife has issues with sinus problems and can smell any smells and is very hard to please because of that. The first thing she said when she walked into the house was the house smells so fresh. Wow!!!
The last thing was the installation supervisor, before he left, looked over the install. One of the condensing units was about 1/2” off square with the house. With my OCD, I had already saw that but thought I would square it up after they left. Nope, he squared it up before I had a chance to.
What’s really reassuring also is 100% of the problems with my old system that I knew were there, they mentioned and corrected with the new install before I even said anything.
I was telling my daughter all of this and her comment was, if everyone only knew how hard it is for anyone to get this kind of praise from me. 🤣🤣Actually true though.
So very professional!!!!Thank you to everyone involved!!!!
Edit/Additional information. : just got our weekly energy usage notification. After only 2 weeks after installation, it looks like our energy bill has already dropped almost 50% with the 17.2 seer system that they installed. Even happier now.

Paul and Saul were great!
Super friendly and professional.
They took care to come in with their equipment carefully as to not soil our carpet as well, little attention to detail like that goes a long way.

Thank you guys!