HERITAGE AIR AND HEAT LLC.

This company was sent through our home warranty company. I have to say I was pleasantly suprised how quickly they scheduled me in. Same day service for a repair on my outside AC unit in the month of June. Chris the tech was prompt in arriving, very knowledgeable and professional. Would definitely recommend this company to neighbors and friends.

Excellent service and prompt response. I left a voicemail overnight regarding cooling issue in my home. I had a technician out the following day. I had a faulty capacitor to my down stairs unit. Technician Replaced, checked pressures and we were back in business. Thank you Heritage Air and Heat for being my company of choice.

I bought the house in december and property inspection and pointed out that the hvac does not work as expected. As summer came and i had to use the ac i called the home warranty and they send heritage tech ;now they are charging 1050+75 for fixing the first floor hvac; still not sure how much i will spend again for my second floor hvac
It is absolutely difficult to believe that the air conditioner was fine when they did the inspection it just shows the lack of skills from the technician

well i am updating this a year later and think my rating was harsh. whatever they fixed for my first floor their diagnosis was correct and it is working fine... the second floor still does not work so i am keeping it 3 stars

Misguided and careless service. Tech said, need to replace coil to fix the issue, it will take 7+ days or replace the full system it will take 1 day. He turned off the system and left me with quotes. I am fortunate with great neighbors and friends. They suggested me to check with independent contractor. Most likely this is drain related issue. I reached out to HERITAGE, they told me it will take up to 7 days to get the approval from AHS. So, I reached out to AHS, they told me they are waiting on HERITAGE to upload the paper. After 4 days, I have decided to call independent contractor. As per independent contractor, primary drain is blocked and secondary drain was up side down that’s why water was leaking. He was able to fix the issue within reasonable time. Just to clarify I don’t blame HERITAGE’s Tech Guy; I believe this is HERITAGE’s business strategy to rip off Home Owners and made money. It is also possible they have deal with AHS. I am glad I have great friends and Thanks to Almighty. Please stay away from HERITAGE until they change their business strategy.

Note - Follow up response. Thank You Admin for responding. I appreciate your response. I will let Google User decide who was careless and who was victim of greed & bad business strategy. AHS sent you work order on Saturday., As per your timeline Tch was onsite Monday, you got approval on Tuesday and you sent me text on Wednesday noon to schedule on next week due to Holiday! Weekend excuse, policy excuse, Office Hour excuse. Guess What We live in Texas and this is Summer time. In your response I don't see any empathy for your customer who is living without AC in hot weather. Again I don't blame you either because it's your business. Nothing personal right! I blame poor business strategy! If you can acknowledge and try to resolve then God Willings your business will grow!

Q is - what you would have done if you were me in this context? Would you just wait uncertain time for Heritage or AHS 's mercy in this hot weather? How come independent contractor were able to fix the issue in 20 mins, but your technician could not fix, instead he had to turn off the AC and left me with quote? Who is getting benefit of these excuses/policy and who is victim here? Ask yourself PLEASE. If anyone likes to do fact check, you are most welcome to do so. I am okay to accept my shortcomings, do you have that courage to acknowledge bad policy! or put effort to improve!! or find someone to blame !!!

Thanks to Almighty The issue has been resolved. Indeed I got text from you and if i share the text and pricing. Independent contractor charged me 15% of your price! So you do the math! Do you think it would be good for your business? Guess what! Your tech's diagnosis was wrong. That's fact! I am lucky and Many Many Thanks to Almighty, independent contractor was able to stopped by within 2 hours notice after 5 PM and resolved the issue within 20 minutes. If you had good resource then your tech guy could resolve the issue on Monday Morning in 20 minutes! That didn't happen! So Yeah Good For You! Just so you know, I have been with AHS for 5 years. This was my very first service call. And they screwed! Because of this, I am in process to cancel the policy.

This is our second time dealing with this Company through our warranty, I have never had a 5 Star service with ANY contractor through my warranty Company, as I have with Heritage! From the office staff, the Manager Laura, the technician, John all very caring, listened to my issues and had me up and running same day as I placed the ticket. Thank you all very much!

Teo the technician from Heritage Air is absolutely fantastic in both understanding the problem and in fixing it. He also talks so politely and makes you feel real good that the problem has been solved. Very very customer focused - great great service. He literally came on a Saturday to fix the heater and he did it. We were otherwise freezing in the bedroom. I out in the work order late on Friday so was concerned that nobody would show up until Monday or so. It’s amazing they responded so quickly and fixed the issue. Highly recommend Heritage and Teo !!

Horrible customer service. They identified the problem on Monday, said they would get the part needed to fix on Tuesday. No one picked up the part. When I called Heritage to inquire about whether or not they picked up the part they lied and told me the part was back ordered and had no idea when it would come in. I drove to the distributor in Garland MYSELF and inquired about said part. I was told they had plenty in stock. I notified Heritage of this. Now here it is Thursday and air conditioner still not fixed and no appointment and not on schedule. I went through American Homeshield. Beware of this company. They lie just to keep pushing out getting anything fixed.

Just wanted to say Wow! I called American Homeshield on Tuesday night because our AC upstairs stopped blowing cold air. We have 3 young children, one with Asthma. The very next day, Heritage Air and Heat shows up at our door to fix. Alfonso (technician) was the most accurate, professional, best mannered service tech we have ever had the pleasure of doing business with. He fixed our AC and our babies were able to be comfortable in their rooms. Our family highly recommends Heritage Air and Heat.

I rarely write reviews but felt a need to after having a coil replaced today in my AC unit. From the initial diagnosis to the completion of the work, Heritage was top notch to work with. My installer Harlen was a rock star....considerate, professional, personable and fast! I would do business with Heritage again.

Alfonso was so professional and kind. He really is an asset to your business. If I could work with professionals like him, life would be so much more enjoyable.

I really appreciate his service and professionalism immensely.

Thank you again for sending him to our home.