HERITAGE AIR AND HEAT LLC.

DO NOT USE!!!! I had my AC off when tech arrived as it was not blowing cool air. Turned it on at his request. He checked the air blowing out of a downstairs vent and went out to the outside unit and the fan and compressor was on. From this he decided that there was nothing wrong. Even though the unit was making a weird sound AND the fact that I had relayed that I woke up sweating from it blowing warm air. I had already paid $125 to even schedule the appointment through the home warranty company. With the air turned on all day and NEVER turning off, the temp in my house dropped maybe one degree. At this point, I decided to call someone else and just pay out of pocket. They immediately diagnosed the issue...the horrible sound was worn out fan bearings which was causing the fan not to work properly, which then was causing a myriad of other problems. Within a couple of hours, the supposedly “non-existent” problem had been diagnosed and fixed at a very reasonable price by an HONEST company.

It comes down to either 1) they don’t know what they are doing, or 2) it was a home warranty issue and they were not honest. I do know having them come was a complete waste of time...time that very possibly caused further damage to my AC unit. BEWARE!!!!!

Heritage Air and Heat was professional, timely, and resolved the issue FAST!!! They managed the entire service call via email, texts, and by phone. I never wondered what the step would be, or when it would it occur. They did what they said they would do. Teo was professional, pleasant, and knew his job. What a fantastic experience!! Thank you very much!!

Extremely knowledgeable and professional!!! The owner personally drove out of his way to help me when I had issues with my AC and thermostat. They diagnosed the problem and corrected it in a matter of minutes. Highly recommend this company for ALL of your AC and heating needs. I will only do business with Heritage in the future!

Heritage Air and Heat LLC was contacted on Thursday, May 5 to fix my air conditioning problem. The fan on the outside unit was not turning on so my thoughts where that it was a bad fan motor or a capacitor. The tech arrived and looked at the unit and mentioned that the fan needed to be replaced but he had just replaced a fan on a previous service call and it was the last spare fan in his truck. He assured me that he would come by and replace the fan the next day. Well, its the next day and he has not showed up or called. I took a look at he outside unit and the same old fan is installed. To make matters worse, i have called their office in Rockwall, Texas but no one answers and goes to voicemail. The Heritage Air and Heat website states that they are closed so I guess that means my family will have to suffer in the heat on memorial weekend. I do not recommend American Air and Heat out of Rockwall, Texas. No call no show! Now I'm concerned about what the technician may have done to my unit based on previous reviews. I do not recommend this company,

Heritage was on time and very professional. I have 3 small children and Heritage fixed my AC in a matter of 10 minutes. I was very grateful and will call Heritage again and refer them to friends and family.

My air conditioner just stopped working. I’m on oxygen 24/7. It’s a Saturday morning and It’s been raining today and no one wanted to come take a look at what might be wrong. Teo came within 2 hours of our call. He had the a/c back up and running within ten minutes. I can’t say enough good things about this company. We won’t hesitate to call them if something happens again.

AHS dispatch Heritage Air and Heat to my home. Tech said compressor bad wouldn't come on. But the unit was full of R22. The estimate came to $960.00 over what AHS would pay. When tech said I needed12 lbs. Of the new r407c I thought how could that be. The unit only holds4.5 lbs.So I got a second tech to look at the unit. He found a bad wire at the compressor fixed it unit came on. But no r22 in it. Tech said value was left open and cap left off let the r22 leak out. I don't trust this company.

DO NOT WASTE YOUR TIME OR MONEY WITH THIS COMPANY

I’m not sure who you’re paying to clean up your reviews because these can not be legit reviews.

Teo is the most inexperienced HVAC guy I’ve ever dealt with and is not qualified to work on AC units. Or any other thing in a house you care about.

This whole interaction started because I filed an AC claim with my home warranty company. I know but it just gets better.... Teo arrives and immediately goes to my outdoor unit only asked to see my thermostat inside for like a minute. He diagnosis I need a new compacitor and happens to have one on his truck which he tells me he replaces and even shows me what is supposed to be the old one after he supposedly replaced it. Then... he proceeds to tell me I have filter issues on my outside unit that requires him to flush all the old Freon out and replace it with the 2020 state required Freon and my parts and labor will be covered but not the Freon. He has to order a part. So the cost of Freon will be almost 1000.00. What he doesn’t know is that this is the 4th time since these requirements came out that I’ve been told the same thing for 1k to find out I don’t have to flush my whole system and replace with the new. There is compatible Freon that is half the price and no flushing is required, just add what is needed. But the best part is I asked him to check the attic part he said no he diagnosed the problem outside. I’ve been in this house since it was built 15 years ago and have never had an AC guy that didn’t start in the attic. HUGE RED FLAG. My friends refer me to an HVAC guy they’ve used for 20 years turns out the 1000.00 for the Freon would’ve been a temporary fix had he went up in the attic like I asked he would’ve realized it was a coil issue and probably make this company more money and saved me a 1000.00 expense that was a bandaid. And the topping on the cake.... the compacitor had rust on it and is suspected to be the original one and the repair he was going to charge the warranty company for wasn’t needed except to flush the Freon to add new.

Yes I’ve contacted my warranty company and they are removing this company from all future service calls.

Please contact me to tell me which company you pay for high ratings on google. There is no way you deserve a 4.9 rating. You must pay a WHOLE lot for this online reputation. I can’t be the only person this has happened to with this inexperienced tech that didn’t even take the time to look in my attic. Can’t imagine how lazy he is when it’s 110 outside instead of 80.

Stay away. The completely misdiagnosed the repair and wanted to charge $2k instead of $200. On top of that they partner with American Home Shield and try to pile on various charges that aren't covered under the warranty contract. Stay away from their "code upgrade" verbiage

Still waiting on service since October...AHS says they told them they called me but I have no records of any missed call or voice mail... they came and fix my a/c for same issue before, this same year... and apparently I still have a leak when I was told it was repaired... I spent over 1500 with them already and it went out again... makes no sense... it seems everyone on here that has issues with them is also with AHS... I just want my unit fixed and not lied too please. I will change my review once I see something. I will call AHS again for the who knows how many time tomorrow...my husband is a disabled veteran and he just wants to have a/c when it gets hot again.. he can't be suffering anymore.