HERITAGE AIR AND HEAT LLC.

This company was used with my warranty service and the assessment and work performed was not done in a professional way. First, they technician came on a Holiday and we had to wait for him to arrive without having a specified time of arrival. Second, he claimed that we had a leak, however when the second technician came to do the repair, the Air Condition is still not working. If you are looking for a service provider to fix your heating and air, I would not recommend this company.

They came today to replace a coil. When I came home the rooms weren’t cooling. Upon investigating, I found the attic unit as shown in the figure. One of the panels was thrown,literally 8 ft from the unit. The AC was sucking air from the hot attic and the entire unit was left open as shown in the picture. This purely shoddy work. This was after they literally ripped me off on the price of refrigerant.

Please believe the reviews here before spending any money. I had Same experience as others. They have a scheme going on with the AHS insurance. They installed a faulty refurbished coil that lasted less than a year. It would have cost us an extra 1200 because their labor warranty is only 30 days they said. So we ditched the insurance and had the issue fixed by a local company which of course cost us out of pocket for the work but at least the coil is new this time.

Most incompetent business in air or heating repairs! Unreliable technicians and misdiagnosed my a/c unit. Was told that I needed a new part (compressor) when it was installed in 2019. The tech stated that parts don't last beyond four years. The part was removed and I asked them to return it. It took several weeks for the return. Instead of installing it back to the a/c unit, the tech left the compressor on my patio. Again, the worst of the worst!!!

American Home Shield sent this company Heritage Air & Heat to our house. They misdiagnosed a broken valve which seems to be their go to move so they can collect $1100.00 for freon. I ended up not having AC for 12 days in TEXAS where it's hot. I finally requested another company to come out. They sent AC Wizard who was excellent. I only needed a thermostat which was an easy fix and it was free. I believe Heritage is unethical and are unprofessional and are the worst...

I had an AHS warranty like many others on here. First AC use of the season and both units are blowing room temp air. Technician was professional and friendly. But that is the only positive. I was told evaporator coils are bad and need to be replaced. Ok, that should be covered by the warranty company right? Then I get the out of pocket cost for replacing just ONE of the evap coils (the warranty company would cover the cost of the evap coil and 10$ per lb of freon r410a).. what is the likelihood that both evaporator coils give out at the same time. I called to ask if they actually looked at the 2nd unit evap coil and received no response. Here is the actual text from Heritage for the costs outside of what the warranty would cover for ONE of the units.

“Hi there! We received authorization back from AHS. They will be covering the coil, labor and $10 per pound of refrigerant. The total out of pocket cost due by the customer is: $2,430. This is what they did not cover: FLOAT SWITCH $165, MASTIC/DUCT INSULATION $385, PERMIT $295, SECONDARY DRAIN PAN $395, SEDIMENT TRAP $145, DRAIN LINE $145 AND REMAINING REFRIGERANT $900. Let me know if you would like to proceed with getting your coil replaced, and I can put you on schedule with our installers. For now, I will close this ticket out until I hear back. Thank you!”

Decided to get a second opinion as this seemed astronomically high especially given that the warranty company was covering the cost of the coil.
Drain pan is new and doesn’t need to be replaced ($395) Drain pan switches are about $18 wholesale (charging $165). Permit is not needed unless it’s a new install ($295) .. wholesale cost for r410a refrigerant is about $400 for a 30lb cylinder. (Charging $900 for 9lbs est)

What the F@&& is this? Price gouging at its finest. Don’t treat your customers like they’re idiots.

I asked for their TDLR license number and was met with no reply. I plan on filing a complaint.. no better way to ruin your reputation than to completely overcharge your customer and for some items that don’t even need to be replaced.

Update 3/10 - I had another company come out and look at the problem. If appears that one of our units does not have a leak. Heritage took the service cap off and did not put it back on. The cap had some oil in it which appears that Freon was moved from one unit to the one that was leaking. I was told both evap coils need to be replaced.. but it seems intentional that the cap would be left off for the other unit to lose Freon.. and also that the Freon was transferred from the good unit to the leaky unit..

Alfonso was amazing! I needed a quick visit and they were able to accommodate me. He was kind and through. I definitely will be returning if I need them in the future.

Stay away from them they told the warranty company it’s a pre-existing condition and he left me a bill. Wanted me to buy a whole unit from him for $11,000 so guys please stay away from them

HOLY H*LL where do I begin. I have had AHS since we bought the house 5 years ago. EVERY year they send a tech out as it is not cooling. EVERY year they put 3-4 lbs of freon into the system because of a leak. AHS will NOT have them fix the leak just okay to put 3-4 pounds of freon into the atmosphere every year. I got tired of the game and cost of yearly outpour of money ($75.00 for service call and $80-$110.00 yearly for freon.) AHS only pays $10.00 per pound. So i had them install a new Ruud system inside and out on Friday 6/5/2020. They cut open the freon lines and vent 16lbs of freon into the atmosphere. They installed and left. it was 80 degrees in the house, we waited for it to cool. it dropped 1 degree every 4 hours @ 3:15am it got to 72 degrees, at 4:20am the unit stopped working. DEAD. Called to Herritage, said it would be Monday. I said " OH H*LL NO it won't. I just spent $ 8,000.00 with you, get someone here today! (remember the $ 8,000.00 it will be important to the story.) Tech arrived. It blew a 3 amp fuse on the circuit board. He replaced it with a 5 amp fuse. NOW I am concerned. The circuit board was designed from the manufacturer for a specific rating of fuse to protect the board and you. You cannot just replace it with a higher amp fuse. Tech said we replace the 3 amp with 5 amp fuses ALL the time. Puts fuse in it gets hot and blows again, now he checks the wiring. says wiring is shorting out somewhere and his guys will have to pull new wiring on Monday. ( Everything is Monday!! ....there is a reason to put you off 3 days. You cant cancel the contract after 3 days) he gets the unit turned on and again it is not cooling....why you ask? When they replaced the inside and outside units they never vacuumed out the ambient air, to be able to fill the system with the proper amount of freon. ( ABSOLUTELY HAS TO HAPPEN). so I get to looking at the install, to see if the ducting is even connected in the attic. that is when the horror descends on me. The drip pan is tilted back and away from the drain, it will NEVER drain water out of the attic, it will all pour onto my ceiling. Secondly The electrical Wiring that supplies the electricity to the attic unit was left dangling and rubbing on the punched out hole, not even secured, After a small amount of time it will rub through and cause a fire. Now the unit they installed was a Ruud 3 ton 16 Seer unit inside and out Price is $2,162.00 for just the units. or $3,890.00 installed from a reputable company. They charged me $8,000.00 and if I paid cash, check or credit card it would only be $7,000.00. Double the price of anybody else. We canceled the contract on Saturday and had them pick up their equipment. We had Conover Heating & Air install their recommended unit. They installed a 3.5 ton American Standard. They turned on the unit at 1:30pm and at 5:15pm my teeth were chattering and had to turn it warmer. It maintains the set temperature perfectly. I can set a temperature down 2 degrees and 15 minutes later it is at that temp. I am glad I decided to check their work, I may not have a house or my life at this point if i didn't... Run from this company....your life might depend on it.

Heritage was assigned to me by my home warranty company American Home Shield. It took a couple of days for Heritage to be able to come out. All interactions were professional and courteous. Technician was friendly and showed up at the scheduled time. Problem was diagnosed and was told I needed a new blower motor, however, the technician was concerned about the attic access space (1980s build and it is indeed very tight). The claim was denied due to the attic access so no repair was done.
Called someone else out to look at the unit. It was fixed within 45 minutes by the other party. The Heritage technician had misdiagnosed the problem. It was not the blower motor, but an easily replaceable capacitor that retails around $30.

3 stars for professionalism, timeliness, and care for their employees’ safety. Definitely not happy about the misdiagnosis, though.