Koala Cooling & Plumbing

Very pleased with the service and communication with Koala Cooling. Our 25 year old system cratered and I researched local companies. Koala Cooling was highly rated and I had seen their trucks in the area. In very short time Anthony checked our system, but found it was worse than he could fix on the spot. He advised us of options and that he would set up an appointment for a representative to meet with us to review replacement options. Before the day was done we were contacted by Martin, who shared options and pricing. He gave us time to research financing apart from the various options Koala Cooling offered. Even though it was noon the next day before we settled on a plan he had a crew (Bo and Blake) at our house that day and our new system was up and running that night. Very pleased with the professional services and exceptionally fast response. We even offered to just wait the next day, but because of the temperatures at 100°, they wanted to make sure we were taken care of as soon as possible. Also very satisfied with the product provided, as we had researched top brands based on quality and received the best. I highly recommend Koala Cooling.

Anthony Payne serviced our AC and was professional and informative. He answered my questions and made recommendations that will help with our new system. We really appreciate this company and Anthony too!.

Koala was very knowledgeable and helpful with my AC problem. Unfortunately I had a mechanical issue that required replacing the condenser, but we decided to replace the entire system and the install was timely and pain free. I was able to work from home and put the baby down for a nap during the install.

We got several different quotes and Koala was not only the most competitive for what we were looking for, the people working there were very helpful and knowledgeable. They did not mind spending a few extra minutes to make sure I understood the complexities of the system and why they made the recommendations they made.

This was a first experience with Koala Cooling. I had received outstanding recommendations from friends and coworkers based on their first hand experience with Koala so made them my first call. Today is an icy, extremely cold day, the heat pump is frozen, and we needed advice. Renee was the first point of contact and was upbeat and friendly, and reassured me that as a customer, I was important and that my questions would be handled. Koala’s service manager, Martin, called back quickly, listened, answered questions, and offered suggestions to help while the unit has time to defrost. My overall experience with Renee and Martin was wonderful! Both are customer focused, responsive, and professional. Thank you, Renee and Martin, and Koala Cooling for setting a standard of excellence and customer service.

Fair pricing, dependable, arrived on time, and fixed my ac unit the same day. Will work with them again for any future ac needs

KoalaCooling was very responsive. Within 2 hours of realizing I had an issue with my AC unit, KoalaCooling scheduled the same day service and everything was fixed. Our technician Anthony was very professional, informative and efficient. He explained the problem and walked me thru the steps he would take to fix it. We appreciate you working in this 100 degree so that we can stay cool.

Martin and the Koala Cooling team are outstanding. We needed a new system installed quickly before leaving town and they were able to perform the install quickly and efficiently. Our system is running great and we couldn't recommend this company any higher than we do. They are amazing!

These folks are the most friendly and professional group ever. They came out the same day. They did a thorough check of my a/c units. Anthony was wonderful. His 20 plus years of experience was evident in his efficiency. They were also a good value compared to the other companies I called.

I've been using Koala Cooling for a couple of years now to service my A/C and heater during the winter and summer months. Michael Corey has been the technician to service my unit each time and does a fantastic job! He is thorough and explains everything in his notes well with pictures. He recommends things as they are necessary and let's me know what might be needed in the next year or two so I have plenty of time to think about the options/prepare/etc. I'd definitely recommend him and Koala!

Our experience with Koala Cooling was outstanding! After buying our home, the HVAC system needed a desperate upgrade unfortunately. Martin was very thorough in explaining the process to us and everything went so smooth. The price we paid was better than all other quotes we received as well. We highly recommend them for your AC and Heating needs!