SOS Mechanical

A Mitsubishi mini-split installed by another company in an upstairs room would not hold the selected temperature. It had been looked at previously twice but no one could find the problem. The SOS technician determined that the unit was working perfectly but was located too near an upright freezer whose warm air discharge was close to the A/C's temperature sensor. Took him less than half an hour; personable, well-spoken fellow who knew to look outside the box, in this case for another box! Good show.

I’ve received exceptional service, on multiple occasions and at multiple locations, from SOS Mechanical. From routine servicing to complete system replacement, SOS is simply a straightforward and fair company. My most recent experience, set up through Allison, was pleasant, professional and competitively priced. Her proficiency at her job is amazing, and I do not hesitate to recommend SOS Mechanical to family and friends.

These guys are WONDERFUL! Fast, courteous and really good at diagnosing the issue and getting it fixed. The tech who came to my business took care not to disturb my employees, he finished the job efficiently and explained in detail what went wrong. I highly recommend them.

SOS was great! Very timely and made the process easy as our A/C blew. Need to get a new system and walked us through all options. Kept the area clean and worked quickly while doing all the work. Would highly recommend them for any work.

Timely, polite, friendly, knowledgeable, helpful. Checkups and repairs are always quick and educational. Each time I learn something that can make my home more comfy or my HVAC life easier.

I have been working with this company for a while, and unfortunately, after trying other companies last week, I realized how much they were overcharging me for all past services. I have a company with many stores in Austin. I was rarely in the store when they fixed our units. For the last service, I was there and was shocked by how they didn't care or answer your questions. After the technician was done working on the unit, he just said (it SHOULD be okay for now). After he left, it was a big mess. Both units stopped working, and I had to deal with a leak. They came back after 2-3 days, and after five days, they said you needed an entirely new unit for 33k. When I explained to the lady on the phone that it was expensive to make this investment now, she said, "Well, good luck." I asked to speak to her manager but am still waiting for a callback. The almost $400 I paid them for fixing nothing was not refundable.
I called another company they charged me $250. It has been a week, and my unit works wonderfully. They even fixed the leak and told me it was an easy fix.

From my experience of running many stores and businesses, I can tell you that they are just looking for quick money. Because of them, I had to shut down my store for several days. Please beware. They will not care about what your problem is they will just offer you the most expensive solution.

I’ve worked with SOS Mechanical for 15 years and recommend them highly. Responsive and professional service. On a recent maintenance visit, Bo did an outstanding job diagnosing an issue and finding a creative and effective solution.

I ordered the mini-split package for my garage, so I could workout due to gyms being closed during COVID-19. Allison, GM was very informative throughout the process...This family business really takes care of their customers and makes you feel like family. I am literally shocked at how good this setup is working. Even without putting insulation in the walls and ceiling, I’m still able to get down to 78 degrees during the hottest parts of the day (95+ degrees outside temp.). My neighbor even stopped by to check out the setup, since he is always working in his garage shop.

Out of town when upstairs unit stopped cooling. Chris came by and diagnosed system while neighbor waited, then called with details of the issue and made the repair.

Purchased a heating and A/C system from SOS Mechanical about 10 years ago. It was not the cheapest, but they fixed all the duct work that the builder did and the new systems have not needed any repairs until this year. And the repair was very minor. The system works so much more efficiently than the builder installed system and the house heats and cools so much better. We have been very pleased with the systems and the service we receive from SOS Mechanical. They help me remember to schedule spring and fall checkups for the systems, they are always prompt and professional and they always call or text when they are on the way. They are knowledgeable and take pride in their business. (Chris is the best. He knows these systems inside and out. He helped fix some duct work issues, set up and helped us with issues early on with the digital thermometers and found a leaking capacitor during our last checkup. I trust him to make sure our heating and A/C are running well and will continue to run well.)