SOS Mechanical

Had my HVAC serviced today by Chris with SOS. This was the best service experience I have had since I moved to Austin 4 years ago. Thanks, SOS. I finally found a HVAC service provider and technician that I can trust. Chris is very experienced and a kind technician which is exceptional and rare. I wish we could duplicate him!

SOS is amazing. They went out and looked at an AC unit for my house. They said everything looked good and they only charged me a service fee. Other companies had given me quotes to replace parts. AC is still working great!! Highly recommended.

I am so thankful for this company. They really gave me peace of mind and knowledge on how to maintain my vents and AC. I had companies wanting to charge over a grand for unnecessary repairs/cleaning. SOS was so honest, AFFORDABLE and upfront. I never felt like I was being taken advantage of with them.

I wish there was an option for 5+!!!Stars. Five stars just does not seem like enough. SOS Mechanical has come to my rescue more times than I can remember. I use SOS for my commercial and residential needs. I am a PROUD member of the Comfort Club. If you are not familiar with this service stop reading this and call them now. It is a game changer. As a wife, mom and business owner remembering what my filter size WHEN I remember to buy them (normally when my AC doesn't seem to be cooling correctly) is just impossible. It is such an amazing feeling when I come home from work to change clothes to run kids to multiple practices, feed them, etc ... and there is a delivery waiting by the door with my filters and sometimes a sweet treat. SOS Mechanical is family owned and operated when you chose SOS you become part of the family.

This company has always been so friendly and quick to respond when we need help. Their technicians are knowledgeable and respectful. They put in our unit over 10 years ago and we have been using them ever since!

Commercial.

First visit to address condenser leak. There were no problems with the cooling, just that a leak had appeared in the ceiling. The technician was polite and informative; however he was here less than an hour. The company charged $232 + tax! That is their "flat rate" listing. Let me repeat: TWO HUNDRED THIRTY-TWO DOLLARS FOR ABOUT A HALF HOUR OF WORK!

Second visit was (we thought) to warranty the first visit, as we didn't have cooling problems until after their first visit. PER THE OWNER, THEY DO NOT WARRANTY THEIR WORK! Again, the technician was polite and informative -- except that the work wasn't warrantied. Again he worked for less than an hour. This time the company charged $289 + tax -- including a $101 "ladder charge!" And he didn't even fix the problem!

When we called to try to understand HOW it had cost us over $500 and the problem wasn't even fixed, the owner was quite rude and informed us that their work WAS NOT WARRANTIED!

We have permanently removed this company from our Vendor List.

Our A/C went out last night. Knowing it is still summer, we thought we were going to have to wait a few days before someone could come out. But, Chey and Allison were so great and they were able to get someone to come out to us TODAY! The technician, Chris, came exactly at the time he said he would come and was very professional. He figured out the problem quickly and was able to fix it right away! He did not try to sell us something we did not need - he just fixed the simple problem and provided recommendations for us so it would not happen again. Everyone at SOS Mechnical has been great and they will be getting our business again in the future!

SOS Mechanical made our selection a breeze. Their friendly service and down to earth attitude made our process easy. Their knowledge and background showed when we sat down to discuss their high-end products. SOS made sure to guide us in the right direction and kept our immediate as well as future needs in mind all along providing thoughtful feedback and guidance. Buying an HVAC is indeed an investment that requires careful selection but with SOS by our side, we felt confident in both the product as well as the price. Thank you!

They went WAY above and beyond. I have complete trust in them. They did a fantastic job and have provided amazing support when I needed it. I've been able to text them questions and they give me answers. If I need anything, they have someone out that afternoon, even on a Saturday. I don't know of any company that has given me the satisfaction they have given. Also, every single person I've dealt with has been amazingly friendly and nice. If only we could get them to run everything!!

Purchase and installation of two (2) mini split HVAC systems