Koala Cooling & Plumbing

Anthony and the entire Koala Cooling team are fantastic. They communicate through texts, emails, call, and are always on time. The service is priced competitively and the friend smile Anthony brings to our house makes us feel well taken care of.

Martin was polite and on-time. He and the office both communicated that he was on his way. I received an email with his photo for safety, a text, and a phone call that he was on his way. He had a photo badge and a uniform, he wore shoe covers. He adjusted our vents to maximize airflow and offered energy saving tips for no charge. Service excellence!!!!

I recently had the pleasure of working with Koala Cooling, and I can't recommend them enough. From start to finish, the experience was seamless and stress-free as installing a new HVAC can be. I was familiar with their reputation of quality of service associated with this company because I used their sister company KangaRoof for my recent roof replacement.

The team was incredibly knowledgeable and professional, and they took the time to explain all of my options to me so that I could make an informed decision. They were always available to answer any questions I had, and they made sure that I was completely satisfied with the work they were doing. I had some questions about the smart thermostat they were using and they explained the quality and efficiency of the Honeywell thermostat over the Ecobee which I was previously looking at. They even installed at no cost another Honeywell thermostat for my older downstairs unit so that I can the ability to control both units from a smart device. After a couple of days they did a follow up call to make sure everything was working to my expectations and that I was fully satisfied with the smart thermostats which I was on both counts.

The installation process itself was quick, efficient, and I was confident I was getting high quality work. They also repaired a disconnected pipe from my older downstairs unit which was left by the another HVAC company that replaced that unit 3 years ago and was a total opposite experience that I had with Koala Cooling. I wish I would have found Koala Cooling then as they put in a higher quality system and top of line customer service in comparison.

Overall, I am extremely happy with the service I received from Koala Cooling. Their commitment to excellence is truly exceptional, and I would recommend them to anyone in need of top-notch HVAC installation services. Thank you for a job well done and great customer service

Martin (Service Manager) and Linda both responded to my questions about an attic smell. Martin was super knowledgeable and made me feel confident I was making the right decision.

So nice to talk to people who are smart and care.

Thanks!

Michael Corey, Service Tech from Koala Cooling performed our annual HVAC system maintenance. I have never received such a detailed review regarding what was performed, how my system performed against manufacture standards explaining the variances to guidelines. Exceptional Performance!
We had converted from a previous HVAC company to Koala Cooling this past year and have received a level of service and satisfaction that provides the highest degree of confidence. Having been in the retail and technology industries for over 40 years, they epitomize Customer Service.

Michael did an awesome job for our seasonal maintenance! Super thorough, took his time to really inspect everything, and gave great recommendations.

Anthony was very professional. He provided reasonable cost options and did it very quickly. Even though we have not made a choice yet, Koala cooling has been awesome!

Michael Corey and Matthew showed up on time. They quickly resolved my A/C issue and provided maintenance options for extending the life of my A/C unit. Communication was clear, thorough and precise.

Koala Cooling handles all my preventive maintenance for my AC unit at home and keeps me running in tip top shape all year round.

They also installed spray foam insulation a few years ago and it was a great investment.

On-time, friendly, and thorough heating system evaluation as part of Koala Club! Michael Corey, our technician did an inspection and provided a great summary afterwards, including pictures — showing actual read stats vs what the manufacturer has listed on their equipment to show everything was working appropriately. Thanks Michael and the Koala Cooling Company for great service. Glad to be a part of the Koala Club.