SAFE AIR LLC - AIR CONDITIONING AND HEATING

The team of Safe Air that helped us through the replacement of our AC system was amazing, very committed to provide an outstanding service and attend the customers needs to the best of their ability. Their crew was very punctual, professional and efficient through the process. Would totally recommend!

We had some hiccups in the beginning. However the owner Kal reached out to make sure that our issue was resolved! He replaced our thermostat at no cost and has proven that he truly cares about the quality of service his business provides. Robert was amazing! Thank you Safe Air for providing us with exceptional service.

My home warranty sent them out to service an old AC condenser that I had. The technician was friendly and informative. I liked them so much I decided to use them when I replaced my system. They were friendly, responsive, and were polite when I called to ask questions. I wasn't so polite as I had a misunderstanding, but they were professional when helping me clear it up.

Great company from start to finish. From the courteous and knowledgeable receptionist to the experienced technician arriving on time and doing the job right the first time. Everyone communicated with me like people use to do years ago. I was pleased and impressed with everything. I don’t write this lightly. I’m a tough critic because I use to work in service and know how challenging it can be for the customer and the company. They are my new go to HVAC company for all my maintenance, repairs or sales needs. I have used multiple out of town companies in the past because no one close by performed on all levels (pricing, knowledge, professional, curtesy, promptness, communication, etc.) I really can’t say enough about how good my experience was and how satisfied I was with their work. If you’ve been trying to find just the “right” HVAC company then look no further! Give them a call right now!! You’ll be glad you did.

Had a issue AC unit after being Installed. They came out the same day and fixed everything at no charge. The office stayed in contact with me ever step of the way.
You do not get customer service like this now days from most Companies.
If I had more then 1 home they would be putting in units in all my houses.

One more thing our light bill dropped 60 percent after adding a ser20 unit.
I thought they were just telling me this to sell the unit to me.
We are so pleased with Safer Air.

Great experience all around. Will use their services again.

August 12, 2020: I Had Safe Air come out to replace AC filter, and make some air flow adjustments after doing a major renovation. They had agreed to do this at the time of the install. It took me several phone calls and continued insistence on my part to finally get them out here. I do live in Brenham, but told them they shouldn’t install out here if they can’t hold up to their service agreement . But on a good note, their service professional William, was an amazing young man. Very courteous and professional. He took care of everything making sure I was happy. The 3 stars are for him. They are lucky to have such an experienced employee.

June 1, 2020: On day of installation they arrived later than scheduled. Also, had to come back next day because the unit wasn't cooling. Turned out to be a simple fix, it was just a lose wire. They also had to install the surge protectors, and attic venting. The installers were super hard workers and very polite, but neither could speak English which made it a little difficult. I’m pleased with my new A/C & Heating system. We stayed in communication and everything was taken care. Time will tell as to continuef good service.

It is has been 3 months since They installed the unit. It has been hard to get them to service the unit and fulfill their contractual agreement . I’ve been reschedule 3 times now. It’s is summer and a new company so maybe they have over extended themselves. We shall see.

Ryan was an amazing tech. He made sure to get me up and running! I am so pleased that I used this company. Thanks Safe Air!!

Did a great job on the installation of my AC and heat system

Salesman (Dave) was very professional/friendly…good up front/initially, but once we got things put in writing/quote, there was not enough follow up/follow through…especially for the size job I needed. Apparently there was a problem getting all the parts/equipment. I would up going with another company (Royal Air), who could get the parts. I contacted them @ 8am on a Saturday and a complete 2-Stage/Dual Zone System was installed by 8pm that same day!