Conn's HomePlus

Lakeems customer service was at a 10! His patients with me and my son to get me in and out was 💯!!!

The representative Fidel was excellent. He was very courteous and helpful. He represents the company well. He made my visit pleasant and stress free and met all my needs.

Mohammed Islam, was great he was very knowledgeable and patient with me, he moved fast and had me in and out in no time

Rasool was so amazing and assistive!! He was informative and very knowledgeable about the products! He got me approved with $0 down payment on my washer/dryer/fridge! 12 months same as cash no interest! Amazing right? Anyways, I’m excited!

I highly recommend. The manager was really nice too. I don’t remember his name but definitely warm and welcoming. Would finance/buy in the future!

Mohamed,
Is the best !!! He is so patient! Thank you for your service!

My visit with Conn’s was very pleasant my sell person was very nice and it was his first sell and if he didn’t know something he made sure he found out and the guy that help him he was good at his job my sell’s person was good

This sales person do a good job

Purchased an electric range. Sales lady was professional, and this review does not reflect her. Everything else turned out to be the worst nightmare buying experience I have ever had, and I am 71 years old. When the range was being delivered they had put a 4 foot power cord on it. I live in an older apartment, and this cord was too short to reach the outlet. The guys who delivered the range told me that I had to remove the cord by myself, then take it to Conn's, and Conn's would replace it with the right one. After uninstalling the cord, I took it to Conn's, only to be told by the manager that they didn't have a 6 foot power cord and I was out of luck. I then told them to take it back, only to be told that I would be hit with a 15% restocking fee if I did that. I then threatened the manager with a lawsuit, citing the Texas Warranty of Merchantibility law. After that, I drove to Lowe's, bought the 6 foot cord there, and drove back to Conn's and turned the 4 foot cord back in, and was refunded the charge on the cord, which was almost 35 dollars. I was also refunded the haul away fee because the old range was not hauled away. This I can understand because the apartment I live in is very old, and there were roaches in the old range. However, I had to move the old range outside by myself. This was very difficult for me because I have heart problems and high blood pressure that I am being treated for. My whole body is very sore from the exertion I had to make. I've been a customer of Conn's for about 30 years, but no more. Customer service has gone into the toilet to the point that I wouldn't be surprised if one of their customers who also has health problems died because of having to deal with the same type of problem I had. These people are totally heartless.... Well, maybe not totally. They have a heart. It's a cash register. Conn's would make a great poster boy for corporate corruption. The only reason I am giving a one star review is because there is no option to give a zero.

Jonathan was very helpful in the process of my purchase of a 55 “ inch TV. He was professional and efficient and was out of the store in record time.

Rasool and Ally were both excellent. Everyone was so friendly and I didn’t feel pushed to purchase. I will definitely shop here again.