TOTAL AIR

Joe came out to assist me with my refrigerated air issue.. I want to start by saying, he is one of the friendliest people you will ever speak to. He took the time to educate me on what the problem was and the reason for it and what needs to be done to solve it. He is honest,knowledgeable and professional. I must not forget Danielle who answered the phone. She was very polite, she set my appointment for the next day and treated me like she was glad to have my business!! Total air is the total package!
I absolutely highly recommend them!!!

Men very courteous and professional. This my second ac from total air and I am totally satisfied. Specifically Alejandro, Raul, and Andrew were very professional and courteous. The quality of the work is also superb.

So glad to find out that all the good google reviews about this company are really true! Joe came to our house and went beyond expectations. He is very knowledge and is great to see how much he appreciates the clients. The price was super reasonable. Will definitely use them again and tell friends/neighbors about them.

The receptionists are very courteous as well.

Last spring Total Air replaced my evaporative cooler and old heating system with a refrigerated unit and new furnace. My experience with this company has been outstanding every step of the way. From initially setting up an estimate with their technician Luis, who is very knowledgeable and explained the whole process clearly and professionally. Their installation process was quick and very professional. I've also called them when I had an issue with my furnace (issue from manufacturer)on its initial use. They sent out Joe and Manny who were both great and made sure they fixed the problem completely, which was free of charge because of warranty. Also today, Joe came out for spring service. Joe consistently goes above and beyond to inform me on best practices to ensure longevity of my unit. Overall, I highly recomend this company for all your cooling and heating needs.

My experience with Total Air has been a very positive one. They are definitely about honesty and providing the best customer service possible. Janette and Jackie were so nice and informative over the phone. The techs Joe and Gabe were friendly, knowledgeable and were happy to explain everything. For the 2 appointments I had, they showed up on time (once I was even called to see if I wanted them to come earlier than the schedule time). They diagnosed an issue that had been missed for many years. Joe even took pictures of the unit on the roof so he could show me what the issues were and then showed me the actual materials he was going to use before installation. I was happy with the work that was done, the way I was treated, and the fair pricing. I highly recommend this company.

We used Total Air for our conversion from evaporative cooler to HVAC system. They are professional and reliable through and through. Their front office is well organized and responsive. Their sales reps are very well-informed and designed a system that met our needs perfectly. The install team worked fast and was considerate of how the process impacted our household. They went above and beyond and just did great work. I will recommend them to everyone i know! We have had such a good experience that I will use them again without hesitation.

Total Air has the best prices and service.
The owner, Brandon Brooks, is absolutely the best.
We bought a combination A/C and heating unit and because Total Air did such a great job, we also bought a tankless water heater from them.
The owner (Brandon) personally came to our house, made sure the installation was done properly, registered our product warranty and took care of all registration and warranty paperwork. Total Air's after sales service is also outstanding. I highly recommend this company--very ethical, excellent customer service, and the best prices. You can't go wrong with Total Air. They are the best.

We are in the middle of a kitchen renovation which included a new range and hood. I had called several companies before calling Total Air, nobody was willing to help. Total Air was up to the challenge. They did such a great job, we will be using them in the future for any AC issues that arise.

The owner, Brandon Brooks, personally came to our house right on time, personally installed the hood and the range, and filled out the registration and warranty paperwork. Brandon was very helpful and answered all my questions. He went above and beyond making sure everything worked properly, was level and left a clean workspace behind. I highly recommend Total Air. You will not be disappointed.

Total Air was great! On time, Joe B. was so professional and knowledgeable. Very nice. He fixed our AC and the difference was felt immediately! Great company, will definitely use and recommend them going forward. Thanks Joe!!

I was in need of replacing a 4 ton roof top mounted air conditioner package unit so I started looking around. I hadn’t heard of Total Air before but saw they had great reviews on Google. I decided to give them a call and get a quote from Luis. Luis showed up on time and was very personable and professional. He displayed pride in the company and their capabilities but did not try to sale me a product I didn’t want or need. He was thorough in describing the options they offer and how soon they could complete the job. Before I made a decision I received quotes from 4 other HVAC companies. I decided to go with Total Air because I liked their sense of professionalism and customer service. Having dealt with 3 other HVAC companies in El Paso in the past, Total Air’s customer service far exceeded what I had previously experienced. As for installation of the new unit and thermostat it was as painless as can be. The technicians showed up in a timely manner and worked diligently until the job was complete. Total Air is by far the most professional HVAC company in El Paso I’ve dealt with this far. I would absolutely recommend them for all your HVAC needs.