TOTAL AIR

We hired Total Air to upgrade our electrical system and install a refrigerated air unit. Luis H was attentive to answering our questions and explaining the options and process. Orlando and the installation team worked quickly and professionally. The payment plan through Wells Fargo was helpful and allowed us to move forward with this project this year. Everything is great so far. We are looking forward to the difference in the more humid months of July and August.

Hired Total air to clean my air ducts after remodeling. When they went to see my ducts I wasn’t told they couldn’t use the equipment used usually to clean the duct cause it could mess up my flex ducts. Had a call with manager Luis Hernandez who was kind enough to go back to my home and took care of my as far as a better price for the service provided due that I wasn’t fully satisfied with the cleaning. If I have any HVAC problems I would definitely call them up again.

I have a lot to say about total air ..it's true they are helpful.....L. Hernandez very.. but for a person who doesn't knw much abt air system that they are not...i.spent over 10 thousand for a new system and other things he ensured me that my system would do the work however with these triple digits thts not the case I found out tht I need turbines and new installation for it to work properly...our home does not dropped below 78 and will not air up my home with out these repairs...L. Hernandez sold his kindness to make a sale but didn't bother up date me on what needed to be done before the sale .....I am looking into justice of a peace lawsuit once I xan fixed my air sytem...I will do what ever needs to be done to make sure nobody goes through this and until I am satisfied and my air works proper....I will continue to expose the truth abt this company and thier warranty..

We recently had problems with our AC unit in our apartment and our rental office choose to go with Total Air to find out what the problem with the unit is. Total Air sent out techs Joe and Raul. They arrived, asked some questions and quickly got to work. They found the problem and got our AC working quickly. They reassured us they warranty their work and if we have any further problem let them know and they come back again. I highly recommend techs Joe and Raul and Total Air.

I can’t say enough good things about this company. They came out multiple times after hours to try to repair an AC unit for a house we bought. We were mislead in to believing the AC worked by the sellers of the house. The techs name was Luis and he was fantastic.

Luis (the project manager) was 10/10 with customer service, his knowledge, and he came to our home the day total air replaced the AC unit and furnace. The entire staff that day was phenomenal. Brandon, Orlando, and manny were also 10/10. They were all so nice and kept us up to speed with how the job was coming along. They even walked us through step by step on how to operate the thermostat before they left.

After traveling 1500 miles and walking in to a house with no air in July we were miserable. Now we have a home that’s livable and an AC unit that works. We named the AC unit air-ica and we haven’t had any issues with it working. Thank you total air for keeping us cool.

I believe that once you convert to refrigerated air you should have cold air blowing in each and every room of the house. I am a home renter, and it's like pulling teeth to get the landlord to fix anything. Total Air installed refrigerated air back in 2015 in this rental home. I understand things happen along the way and maintenance is needed. My office room was hot as hell to say the least, because there was a limited amount of air coming through the vent. I called Total Air myself and stressed my concerns. I spoke to Luis, and he asked me to please give them a chance to see what they could do to fix the problem. The next day not only did Luis show up, but Brandon the Owner/President, and Orlando the technician. Not even an hour and problem solved! Plus they explained everything they did, which is rare with most companies. Not to mention, they also added a new copper line to the existing one that was hanging from the roof. If you want clean, professional, honest, and respectful people to work on your a.c. or conversion to refrigerated air, call Total Air, you wont be sorry!!

There are not enough words that can express how amazing this company is. I had my AC installed by Total Air about 6 years ago and they did a wonderful job. My upstairs AC unit started having some issues and they quickly accommodated me with an appointment. Their communication was on point from the start. They text and message you from the start until the actual appointment time. Joe was amazing and explained everything. He was very honest and very detailed about everything. I don't know if everyone working there is the same as Joe but I feel very fortunate to get Joe as my technician. Thank you for everything guys!!!

We had to get our old machine replaced. We spoke to several other providers, but Chris took the time to explain what the process will be and worked to help us get what we needed taken care of before, during, and after the install.
Alejandro and Ernie were our installers. They were great! Once they had the machine installed they walked us through how to use the thermostat. Very good guys.
After a few weeks we noticed that the machine was making some rattling noises. We called and they sent out Joe! Joe is a cool guy! He has serviced our old machine before. Joe came out and tighten everything back up getting rid of the rattle. From the people who answer the phone to the techs that come out, this company is top notch! We highly recommend Total Air!

After real frustration with another local HVAC company I had done business with for 16 years, I called Total Air for a quote. Luis came out the next day looked everything over, gave me a quote found inventory, and 48 later was on the schedule for installation. Installation day crew showed up (on time) and installed the new unit, thermostat, and made sure the system was operational. I don't write many testimonials but they earned this one.

So several days ago, in the midst of 100+ degree temperatures, my AC decided to throw a tantrum. Of course these things only happen when it is well over 100 outside, why is that? I had used Total Air a number of years ago and was happy with their service so I gave them a call. The office staff member who answered the phone was just THE most pleasant person possible. I had assumed that it might be a kinda long wait to get a service tech visit but she was able to send a tech in only 2 days. That really made my day. The service tech, Raul, arrived right on time and I was kept apprised of his arrival bu text messages. Raul immediately told me that he was pretty sure he knew what the problem was based on my description of the symptoms and that it would be a quick and easy fix. That was just what you want to hear (but really never expect) sweltering in the heat. Raul had the system up and running in about 30 minutes and then checked that everything else was working properly. Seriously that was the best experience a person could have. The Total Air experience showed complete competence, super customer service, and Raul was very personable, extremely knowledgeable, and took the time to explain *everything* in great detail. I do not give recommendations lightly but when you need HVAC service, please don't hesitate to call Total Air.