TOTAL AIR

During the at-home estimate, they were confident they could change the speed on my AC units. Sounded good, so I booked the tech. Tech arrives and says they *never* change the speed on the units because it can break the radiators. The tech was professional and knowledgeable.

$85 down the drain. Asked to speak to a manager. Never called me back.

Salesperson was great. We worked with another company and they would not share different prices and financing options. Setup has gone very well. Even now they have had to come back two times due to inspection requirements, and they have done so very kindly to make sure that we are up to code and that this product will last a long time.

This place is supposed to offer 24 hour service, our AC went out, my 89 year old mother lives with us, I called, they said they were booked up and they simply refused to book an appointment. Just didn't make sense to me. I suggest you call Home Systems Heating and Cooling, they were professional, efficient and fast!

I’m never going to use another company. Every last person that works for this company are the most kind, knowledgeable, and efficient souls. Louis went above and beyond every step of the way, and is just a darn good representation of that company as a whole. I love my AC/radiator combo they installed, and they taught me sooooo much about so many different things. 100/10, I’m calling them back to replace my other unit in a few months because they did THAT good. Even their crane operator was so kind and fast! I do not have a single complaint about the service they provided. Best customer service I’ve ever experienced in the blue collar field.

Joe B! Man oh man is he good at what he does!! Not only was he so helpful in fixing the AC issues we were having but he’s the most down to earth and easy going person! Such a good human! Thank you so much Joe for helping us out today, my baby girl will be thanking you while enjoying the fresh air all thanks to you! 🙏🏻
You guys gott give this guy a raise! So awesome.

Have had two jobs performed by Total Air, first was the installation of a new exhaust vent through the roof for a water heater (to bring this up to code), the other was a new thermostat install in a new location. On both jobs they exceeded expectations and left everything clean and tidy (wiring, pipes, insulation, tape, etc.) Very pleasant to work with as well. Highly recommended.

5+...This company is the best in HVAC! I set up a Gmail account this morning just so I could leave some great feedback about Total Air Services. I converted my system from a swamp cooler to air conditioning back in 2012. Best thing anyone can ever do in El Paso! After getting several quotes, I went with Total Air because of their honesty up front and the time spent at my home providing me options for the best system to meet my needs. My system has performed perfectly! I arrived home from Europe Friday (07/21) and my system stopped blowing cold air and for the first time I needed service (and it was 100 degrees out). I called Total Air on Saturday morning and got Brandon directly. He was a job site not far from my home, left that in the hands of his guys, and came to my home within 40 minutes to check my system. I never had the pleasure of meeting Brandon previously. Upon arriving, Brandon quickly determined my system had frozen up. Come to find out, I had purchased one of those high end allergenic filters and it restricted the air flow to my system, which caused the issue. Brandon stayed with me the entire time as the system thawed and we got cool air flowing again. Unbelievable customer service! I travel globally for business and know what great customer service is...it just doesn’t get any better than this. Total Air Services is the only solution for me and I highly recommend to friends, family, and those of you considering a conversion to refrigerated air. All the best, Bill in East El Paso

I called to have the furnace heater started and check that everything is running. Joe was the technician who showed up. His attitude was great, he asked questions and answered our own questions. He sticked around to make sure everything is running the way it’s supposed to. He even went out of his way to call the manufacturer of the furnace to see if it was still under warranty in case we needed to repair anything. Full of useful information, great job.

Thank you to Ernie and Andrew for helping my mom out...I just about gave up hope that they would make it out to her home since it was getting late...but they made it out and fixed her HVAC unit so quickly and efficiently..it would have been a rough weekend had they not made it...I so appreciate the Total Air crew and customer call center staff...

Super experience with Total Air! Joe came out, serviced our 8 year old air conditioner, and did a fantastic job! He was on time, efficient, and for the price, you just can't beat the service! We highly recommend them~