A/C Rescue, Inc.

A/C Rescue was assigned to us by American Home Sheild to repair our central air conditioning system that had stopped cooling. Matt and his assistant were punctual, professional, honest, and extremely knowledgeable. They inspected the systems outside unit as well as in the attic. They diagnosed the problem and had our air-conditioning up and running in record speed, all in the same day. There were no additional charges over our deductable which we already paid to AHS. We are extremely impressed with A/C Rescue, and we highly recommend this company.

We recently had to have 1 of our AC units replaced. Once all of the inspections, diagnosis, agreements and parts ordered/received were processed through our Landmark Home Warranty, the AC was replaced and upstairs cooling again. This took around 3 weeks which was not the most pleasant in 100+ TX heat, but when waiting on multiple parties, managing schedules during holidays, it was what it was. Although there were some 'communication' issues with front office, while trying to understand who's responsibility each step was assigned to, all of the technicians were prompt, courteous, patient, helped explain areas of concern and completed the job. About 1-2 wks after the new install, AC was not cooling again. Kenny came out and advised there was a small leak. most likely due to added pressure from the new higher capacity unit. After our discussions, we understood that Landmark Home Warranty would only pay for liquid line replacement IF it was determined it could not be repaired. In this case, the liquid line could be and was repaired, resulting in cool air. Kenny was very patient when I asked several questions as we wanted to understand what went wrong, how a leak could occur with a new unit and the limitations from Landmark. MANY THANKS TO KENNY for his attention to detail, quality repair, service and patience in helping the customer understand, we believe that all customers should have the opportunity to ask questions as it is the customer who has out of pocket expenses, even with home warranty coverage. The repairs were completed and covered at no charge to us, by AC Rescue. Thank YOU Kenny!!!

My unit was not cooling so my home warranty AHS appointed them to me. The guy who did diagnosis was very professional but the company scams you with unnecessary charges. They were charging me $2300 out of pocket cost after what the home warranty was covering. They mentioned bunch of parts that had to be changed as part of code of conduct due to which i have to pay this amount. The only valid charge was to refill the refrigerant of ~$1000. Verified this from multiple AC repair companies and some very renowned, everyone denied that there no such thing as code of conduct. I got my system fixed from another highly reputed company(Berkeys) for $2100 without home warranty. After seeing so many negative reviews about them specially when they are appointed by home warranty, they seem very unprofessional.

Kenny arrived early in the time window. He was extremely professional and courteous. He educated me on the problem and proceeded to fix it. The problem was actually plumbing around my AC and he still fixed it for me so I didn't have to be transferred within my home warranty's system. I was very grateful to have had Kenny come by today. Customer service is practically dead but he was definitely the exception.

AC went out, and I used a home warranty to Dispatch the AC rescue team. Kenny contacted me was very helpful and friendly. He even gave me a heads-up when he was on the way. He was at my house for about 3 min before he found the issue took him another 5 min to repair the problem. AC is cooling, and all is good. Kenny was awesome!

Our experience with AC Rescue was very good. The most impressive thing about them is their customer service. I called many times and Scott always answered the phone with courtesy and patience. I communicated with Amanda also, and she was also responsive and kind. She called me back the same day I left her a message. I have never had such a good experience with an AC company’s customer service. It feels like they care and are truly doing their best to get things done.The technicians (one was Francisco) were also great. Their appointment system is smooth and accurate. We had to wait awhile for a part to arrive so our AC was out for a few days, but the office was very communicative about the status of the part’s arrival whenever I called. We were assigned this company through American Home Shield, and, in the past, we had some very subpar experiences, but AC Rescue was great! I would use them again and recommend them to others.

Not ethical. AC-Rescue was assigned to me by American Home Shield. Diagnosed issue as needing a new compressor. Knowing that AHS is particular about paying claims I spoke with Technician (Robert I believe) as to why compressor failed. He was in a huge rush, and said ‘it just wore out’. I mentioned the claim and he assured me it would be paid with no issue. You know where this is going. Yes, claim denied because technician said ‘compressor was not properly grounded’. Not ethical in my experience.

I typically don’t write reviews, but I have had multiple HVAC people come out and this is the only company I have decided to keep calling. Recently we had Daniel come out to our property and he has been extremely professional, knowledgeable, helpful, and proactive to keep the customer in mind. We will continue to use this company and hope we keep having Daniel on the schedule for our calls!

Update: Several months after initial review, I had the same problem with my AC, indicating a coolant leak. Home warranty assigned this same contractor who sent someone out who said I needed a new air handler. Several days later they show up, disconnect the old air handler and then find out the home warranty company ordered the wrong one. So they put the old busted one back in the closet without re-connecting it and say the warranty company will order a new one.

Well its been two weeks now and several calls and headaches later, no new air hander. They cancel my installation appointment today without telling me and when I call to find out why its because they have now decided to not work with my home warranty company anymore. Fair enough because they're awful too but this whole mess is at least partly AC Rescue's fault. Stay away.

Original review:
Got assigned AC rescue by my home warranty because my AC wasn't cooling. Kenny got here early in the scheduled window, had the problem diagnosed in a few minutes and had it resolved shortly after that. Friendly, quick, and painless.

Zero stars….Had to use them via my home warranty. AC stopped running, tech came out on A Friday instead of their non working day Saturday. Cool so I thought. He just wanted to start his weekend. Told me I had a freon leak, he said he found it and fixed it. Added $500 worth of Freon 6 to 7 lbs and told me I was good to go. Well A few days later it went out again. 2nd Tech came out on Memorial Day/ his birthday. I thanked him but it was HOT in Dallas and getting triple digits. He check my attic unit and said it was the coils, they needed replaced. Really on a 3 ur old unit. WOW. He said no problem it’s covered under warranty. Great. Few days later….. I called asking what’s the status, had to wait. Wait on AC to send the request to warranty company then vice versa. Uggghhh called daily only to find out the part was on back order for 2 mos. The AC Rescue Part manager offered a discount on a new unit. That was odd. Quick to offer a discount due to the heat coming. LOL I called another company to come and BAM they found the leak inside the outside unit. Filled again with freon, the other AC company ran diagnostics to ensure they freaked the leak. I wasted estimated $500 with AC rescue and $100 on my warranty service call. This company refused to refund me. I would NOT use them. They say they fixed my leak then needed coils and none of that was needed. Triple digits hit Texas, if the other AC company didn’t come out, I would of been stuck in the home. Again NOT recommend.
Note…The Office manager made sure I knew how they came out during a holiday and off time. 😂 Didn’t matter since they lied about fixing a leak and diagnose the wrong part replacement. She didn’t even know he came out early on a Friday so he could start his weekend early per the AC Rescue Tech. What kind of notes does this company keep that u don’t know when ur Techs are at customers home???
DO NOT USE… scammers to get u to purchase equipment u don’t need.