OPACHS A/C & Heating Services

On May 26, 2021, I contacted Opachs A/C & Heating Services to diagnose a cooling problem with my smaller 3 ton A/C unit. On May 27th. the owner arrived as scheduled, he was professional and courteous during the inspection process. He indicated a leak was in the system and it would be difficult to locate, further suggesting since the unit was over 15 years old, it would be better to replace it with a newer more efficient unit. I agreed, and we scheduled an tentative installation date once the new unit was shipped to my home. I purchased a 3 ton unit, new coil, surge protector and an Aqua Guard all in one inline float system. After several days the unit arrived at my home and 2 service technicians from Opach arrived later to complete the installation process. While removing the old coil from my attic, one technician lost his balance coming down stairs to the first floor which resulted in the old coil scratching the paint and drywall of a custom painted wall. He promised that the company would take care of all the repairs. While installing the new coil, this same technician indicated he needed to cut "notches" into two 2x8 roof joists for the coil to fit properly. The notches that were cut went two thirds into the joists, I questioned him about the structural integrity of a cut that deep, he indicated 2x4's would be installed to reinforce the joist strength. Later that day, the owner arrived to inspect the installation process, he observed the wall damage and indicated it could be repaired by painters he was familiar with. He also observed the roof joists with 2x4's attached, he instructed the technician to replace those with 1x6 boards. He commented that notches in the joists were not necessary if the coil had been positioned differently. In addition, he noticed air leakages around the newly installed coil and instructed the technicians to correct that issue with silicon sealant. After a significant amount of time passed and the repair to my wall was not completed, I contacted the owner for an explanation. He indicated not be able to locate a painter that could duplicate the custom painting process required. He later sent 2 painters the looks at the damage, they also indicated a lack of skills to make the repairs. It has been over 3 months and the owner has failed to make any additional efforts to repair the wall. In addition, I discovered my attic was left with excessive sawdust and wood scraps with no attempt at cleaning. Also, the outside unit was installed facing to the side, now I have the older unit properly facing with it's logo on the front, while the newer unit faces the side. Based upon my experience with this company, and their staff of service technicians, I do not recommend their services.

It was a great experience. He was knowledgeable of what needed to be done and explained it where I could understand. My air conditioner is ready for the summer heat and already blowing snow balls. I highly recommend them for your AC needs.

I called Robert, he scheduled an appointment to come out to inspect my unit. He gave me an estimate (very reasonable price). He was on time and very knowledgeable. Thanks Opachs! A1 Customer Service!

We were very pleased with the service. Opachs went above and beyond professionalism. They addressed every concern we had. I would recommend this company to everyone. They represent old school customer service. They want to please their customer and it shows from the entire company! If you need heat/air use Opachs!!!!!!!!

I was give an appointment to have my air condition unit looked at between 11- 12 am. The technician showed up within the sheduled time frame. His name was A.C. Cunningham. He was the ultimate professional. He explained the possible options that I had available to repair my unit. He very knowledgeable of his work. I appreciate the outstanding service. I would definitely recommend Opachs to my friends.

OPACH provides outstanding professional service and address issues quickly. The technicians are courteous and polite.

They came out for an inspection and to give me a quote on how to fix the vent for the water heater. Very professional.

We've used Opachs twice in the past month for AC service and I can't overstate how impressed we are with every aspect of customer service from everyone we've had the pleasure of working with from Opachs. From the person answering the phones and scheduling the service calls to those in the field who come and do the work (Oscar, Lydell, Antonio just to name a few). Everyone has been wonderful to work with. We had to actually replace one of our AC units and Oscar took the time to go through the options with us (which included repairs and not replacing the unit) so we could make an informed decision. The first time we used them I called at 8 in the morning and they had someone at our house by 11 that morning! This is a fantastic company to work with and we won't use anyone else. They've made us customers for life!

OPACHS A/C & Heating Services was awesome! They provided fast, friendly, and professional service. I called OPACHS out for an estimate, and they were able to get started the same day. They were on time and delivered as promised. I would recommend OPACHS for your HVAC needs.

Thank you Oscar and your staff for getting me back operational!

Their respect, service and knowledge of the business make them a professional. OPACHS is a prime example of a professional business with southern hospitality and excellent work at a competitive price.. They’re one of the greatest companies ever. I recommend EVERYONE to do business with them. It is a 100% guarantee that you will be satisfied with their outstanding work.