Cannon Bros AC & Heat

So you've tried the rest? Time to switch to the Best! For years I used the "other guys" in town. I'm so glad I switched over to Cannon Brothers, their experience, professionalism and courtesy is top notch. Brian and Kyle were fantastic and thorough. Highly Recommended!

Cannon was professional and a good value. Another company quoted me nearly $4,000 more to install new heat/air units. Techs were on time and installed correctly the FIRST time.

Company tried to sell me an entire new system when i asked for the condenser fins to be combed and repaired. Service tech said it couldn't be done. Called another company out and they were able to repair the fins as the unit was working fine. Talked to the "manager" as sheso rudely was insistent to collect on a $110 service fee and although i explained that their tech wasn't willing to do what was requested. Pictures are before and after

Cannon Bros gave exceptional service when we used them recently! My dad's A/C went out, so he gave them a call. They came out quickly and made the necessary repairs with honest, personable service. I highly recommend Cannon Bros and will definitely be using them for myself and all my family's future HVAC needs!

Company ad quote - 'Your comfort is our passion' This company needs to rethink that statement. Truly! I had recommendations to use this company for preventive maintenance and possible repairs, etc. They were happy to take my money ($320.00 +) for 1 yr preventive maintenance in the mid-May and come check/perform that service. 2 weeks after, my AC was out and the receptionist was less than helpful or professional when I called to request a tech to come check it. I was told it would be at least 3 days before someone could be sent. That repair was luckily made before the height of Memphis' hottest summer on record. Fast forward to July 4th...I called the contact number and left a message. The on call tech called about 2 hrs later and stated he would not be able to make it to my area that day, his schedule was full for the day. Totally understandable being a 3 day weekend. He stated he would let the office know I needed service the next day, Tuesday, 7/5. I contacted Cannon Brothers office on 7/5 and asked for status. The same receptionist from late May stated the earliest date to get someone out would be 7/11 or 7/12.....7 days after I submitted a service request. THAT'S UNACCEPTABLE! Desperate....I called another A/C company referred by a friend and that company made repairs the next morning, 7/6 by 10:00 a.m. Clearly, Cannon Brothers is short staffed and can't handle routine requests for a typical customer base, but they are happy to take your money for preventive maintenance. I can say the technician that came to my house in late May was very nice and professional. I didn't have any issues with him. The receptionist was extemely rude and felt it necessary to explain her difficult day, all the complaining she was having to listen to. Needless to say, I'll never call Cannon Brothers, Inc for service and I encourage anyone reading this review to do the same!

I signed up for a preventative maintenance deal last year. They auto-renew your agreement without telling you and just keep scheduling you. I asked the tech if the most recent visit was part of my original agreement that I already paid for, and they said yes. Fast forward to this year, and I was charged $160.00 for the one visit the tech said I already paid for. I talked to Cannon Bros staff, and they lowered it to $130.00, which is still more than one visit on the agreement I signed up for last year. I think auto-renew agreements with no prior notification are sleazy.

If you want an AC service with competitive pricing and employees with integrity, go to Cannon Bros, especially if you need repair on an older AC unit. The repair man that they sent out did not try to sell me anything I did not need and thoroughly explained the pros and cons of what each repair would bring along with the costs associated. I had Brian come by my house and he did a great job repairing my AC system and got everything finished in an hour. If you need a recharge on R22 freon they are the guys to call. When they came to my house they only charged $50 per lb to fill my system. compair that to the $100 plus per lb everyone is charging. I highly recommend them for AC repair.

Cannon Brothers yearly maintenance performed. Brian and Kyle were professional and courteous.

Great service. They really helped us out on our crawlspace encapsulation.
We have an older system and the remodel guys (not Cannon Bros) took out more ducting than was anticipated. Conner and guys were more than helpful in getting us back up and operational.
They were very professional and kept us informed throughout the project.
As a follow up our blower unit went out not long after the project was wrpped up.
Cannon Bros. again came to our rescuse.
Well done guys.
Thank you!!!!

We are very pleased with the "top-notch" technicians who have worked on our heating/a.c. unit for the past several years. They are very professional and respond quickly-even though we reside an hour from their shop. Glad that we saw their TV commercial and gave them a phone call. Their company motto states, "Your comfort is our passion" and they truly live up to that.