Best Care Plumbing, Heating And Air

This company initially installed the water heater in Sept/Oct of 2021. To start, it wasn’t the water heater I was interested in purchasing (only has a year to three year guarantee) but it was all they had available at the time and we had no hot water. Installation went fine, it worked well for a year. Fast forward to now. I started to notice that the water heater either wasn’t heating like it was as well as taking longer to heat or it would be scalding very suddenly. I started the process of the warranty with Home Depot (massive props to Peyton for helping!) and there was a work request put in the same day. Best Care called that same day and scheduled a professional to come by my home the following day (they were squeezing me in because the crew was already going to be in my location) and they would be charging $80 to just assess what the problem was, the time frame was 6 hours. The crew arrived on time considering they had a wide window, but they were polite and tried to be helpful. One of the gentlemen stated that he wasn’t a plumber (nor was his coworker) so he wasn’t able to trouble shoot or fix the water heater, that he would have to call the company and request that they actually send a plumber for additional charges. That being said, according to the crew, there was nothing wrong with the water heater but they took the liberty to raise the temperature setting without asking my permission and instructed me to caution everyone in my household that the water could scald them if they weren’t careful with the new setting. This was after they noted that there were, in fact, issues with the water heating in the main bathroom. I guess it didn’t warrant any further action because next thing I know, I get a text to leave a sparkling review and that they consider the matter closed. Hmmm. I called Home Depot to sort it a tad further and they can no longer leave messages on my account because the account is locked or closed. The water heater is still misbehaving and I’m stuck with a unit I never wanted to being with, to be honest. **To be clear: no one was rude or even unprofessional. The whole thing that is an issue is they blew me off and I’m still experiencing problems with the water heater. Nothing was solved. My problem wasn’t important enough to get a plumber out to my property. That’s disappointing. So here’s the review that Best Care requested.

Cameron did the fall maintenance of my heating unit. He was very pleasant. Even drew me a diagram to answer a question. They installed new AC system in the spring. Each time has been a really good customer service experience.

Cory Kessler came out to my home today to service my furnace to get ready for the winter. He has to be one of the friendliest people I have ever met. He was very knowledgeable and informative. It’s refreshing to know that there are companies out there who still pride themselves on providing exceptional customer service. Thanks Cory!!

Best Care was a super experience, from the courteous staff employee, I believe, named *Dina, who set the calendar date, to completion of the work performed by a very professional, knowledgeable, efficient and pleasant repairman named Taylor. Because of these employees, I will call on Best Care should future services become necessary.
* I believe the name “Dina” should be edited to the name “Kim” who set the calendar.

Great job. Price was determined by Home Depot and it was high in my view. Happy with the work performance.

Cory is one of the best! He took time to explain what service was being performed at my house and why it’s a great idea to keep up the HVAC maintenance on a regular basis. We will see y’all again in the spring for maintenance.

We have a maintenance contract with Best Care, and when our A/C pan leaked, they not only replaced the pan EXPERTLY, but they reimbursed us for the cosmetic repair on the ceiling. They were quick, courteous, and highly professional. We recommend them for system repairs as well as system maintenance. Thank you for your excellent service!

Very professional and took the time to explain the issue to me and what needed to he done to repair. I am very satisfied with the service and thankful I have this coverage.

Technician Larry was professional and thorough. Fixed my washer drain issue, thanks guys

I have been with Home Services for over 5 years each time I had to call to report an issue they have been outstanding in getting the job done in a timely manner. Best Care Home Services have provided excellent service very Professional and Knowledgeable in troubleshooting what the problem was. I highly recommend Best Care to anyone.
H Ross

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