Best Care Plumbing, Heating And Air

Best Care came out and represented the name "Best Care," by talking to my husband and I with respect and unclogged our plumbing within minutes! Thanks to Home Serv insurance and the Best Care technicians!

Used Best Care for a plumbing job recently, 2 toilets installed and leaks repaired in a shower stall and tub. Fairly good craftsmanship but very overpriced. Slow performance. Came to the job unprepared and had to track down parts, then took long breaks. The work team twice disappeared for more than an hour and a half. Took a day and a half to do what could’ve been done in half the time. Found several fairly obvious problems on walkthrough after I was told that the job was finished. Shoddy cleanup and drywall left unrepaired. I was given the number of an affiliate to have the drywall taken care of and I have yet to get an appointment. I would not use Best Care again under any circumstances.

The rep that came out to our home and gave us a quote on replacement was incredibly helpful in helping understand our situation and the whole interaction felt genuine and transparent. They didn't try to upsell me or manipulate me into signing. Although I elected to go a different route for upgrading our HVAC system, it was only because I could save a couple $K w/ another provider but Best Care was still a very good cost compared to places like Conway.

This was my first experience with Best Care Home Services and it worked out very well. Best Care was able to work me in the day I called and their tracking system kept me updated almost to the minute when their technician would arrive. The technician, Taylor text me when he would arrive and he made it on time. Taylor was very polite and professional and he had my furnace issue resolved within 30 minutes. The repair fee was reasonable and I have no complaints. I do recommend Best Care for HVAC services.

All technicians were courteous professional and clean. From the beginning everything was taken care of in a timely manner and nothing overlooked. Would highly recommend your service to anyone.

After multiple inquiries to various plumbing companies, Best Care came out to look at a frozen and busted pipe after one of the worst freezes in Memphis. The technician arrived 3 hours after the scheduled window, around 8pm. He was at our house maybe 10 minutes. I showed him the area water was coming in to the bathroom when the main supply was turned on. He looked at pipes under the vanity and told us he couldn’t do anything until the vanity was removed and left. We paid $289 for him to tell us that the vanity needed to be removed. He didn’t offer any other options. My contractor couldn’t remove the vanity quickly or easily so we reached out to another plumbing company. Their technician was prompt and identified the problem 5 minutes after he arrived. In 45 minutes we had water again. I am disappointed I had to pay Best Care to come out do nothing and offer no other options.

They replaced my water heater as you can see by the before and after photos. Fantastic company. Their employee's are very professional and manners are well appreciated in these times. Job well done. I highly recommend this company for all your plumbing needs.

Antonio Todd was here today and he was very knowledgeable and efficient. He explained what had happened to clog our sink and gave us advice on how to keep it clear in the future. Will definitely recommend.

Took 4+ days to get in their schedule, didn’t send diagnosis to my home warranty company for over 60-72 hours after the appointment (max is 48 hours), misdiagnosed the issue, and tried to make me double pay for the service fee (once out of pocket and once through my home warranty). Have always had good luck with them in the past. The entire service call being assigned to them delayed my heat getting fixed 2 full weeks or more. Will not use again after this. Receptionist extremely rude.

My salesman Will Doty was a phenomenal guy. Honest as they come and gave me plenty of options and payment methods to replace my 25 year old goodman unit. I decided to go with a Trane because from what I hear,...They're hard to stop. All jokes aside, Terry and Hugh, my installation professionals, were prompt, courteous and knowledgeable. My wife was home for the majority of the install and she's a bit wary of unfamiliar men in her house. They put her at ease immediately with their professionalism. It was a picture perfect install. They removed the old equipment and left the house cleaner than when they entered. I'm not one for reviews unless it's an extremely positive or negative experience. These guys easily scored a 20 out of 10. I'll definitely be a returning customer if something goes wrong with my plumbing or hvac in the future.