Best Care Plumbing, Heating And Air

I love this company!!! I love the technicians!!! With the recent freeze and nasty weather here in the Mid-South, I had several pipes freeze and burst, including at my tankless water heater that I purchased and had installed by Best Care Plumbing, Heating & Air. The previous technicians were outstanding. Devyn, the plumber for this last service call continues to provide Best Care's outstanding service. He is a miracle worker! Knows his trade! Thank you for the timely outstanding service!!!

I hesitated to do this review because I didn't know how to rate it. The customer service was excellent, respectful and informed, however, I was without hot water repair for 3 weeks or more. No hot water. The part had to be ordered I was told, but I was still without repair for weeks. When it did come in, they were expedient, quick and in and out in a very short period of time. So I decided to give a review that I believed they deserved.

Excellent experience with Best Care! Timely, affordable and great customer service. I took a chance on them in an emergency and I am so happy I did! I will absolutely use them again and highly recommend them!

When I called to make the appt, I asked how much they charged to snake a drain pipe in back of washer. She could not tell me the approximate cost, said it was based on the size of coil they used??? really?? but said the service call would be $80 and that would be applied to cost of repair. So I figured how much could it be just to snake a drain pipe. I had it done in 2021 by another company and it was only $130. They winded up charging me double that, which I thought was ridiculous since they guys (yeah 2 guys and it only took 1 guy to do the work) were done and gone in under 30minutes. I will never use them again because I felt they she could have given me an approximate cost for this service. Live and learn.

Best Care was amazing once again!!! I had a busted drain pipe and the plumber John Eastburn fixed it within 24 hours. He was very nice and professional and made a bad situation feel a lot better. It’s nice to be able to use my toilet and shower again!!! I wouldn’t use anyone else but Best Care Home services. They are amazing and care about their customers. If I could give them another 5 stars I would.

They changed out our water heater and updated everything around it. The installed our new hot water heater the same day as they did our quote. They also gave us different prices options. They were very friendly, professional, and FAST. It took them about 2 hours to get the job done and we didn’t have to lift a finger so it was wonderful. I highly recommend.

I found myself in need of service after frozen pipes burst in the kitchen. On Sunday 12/25 Christmas Day 2022 my pipe inside the wall burst after freezing temperature went up and pipes thawed. I called for service on 12/28/2022 and was scheduled for Friday 13/30/2022. I am a happy satisfied customer and really appreciated the quick response and fast efficient repairs.

Antonio was on time for the appointment & completed the installation quickly and correctly. Now our sink faucet works and looks great.

They were great! Took time and explained everything about the system and what was wrong with it to me. The appt time was very responsive too!

Had best care out to my home for a water leak after MLGW stated I had a water leak and them shutting the water off to my home for over a week, (they were booking out a week). Plumber came out stood in my yard watching the meter which I watched as well and stated I had no leak present and turned my water on and left. I came home to a flooded bathroom...needless to say I was not happy. They didn't go in my home too look at the plumbing. Had the problem resolved by another company and they made sure to go in my home and check all my plumbing so i wouldn't have anymore flooding,

Larry and Antonio were very professional and helpful. They identified my problem and had it fixed in a timely manner. They also were very neat and left my bathroom in clean and without a hint that they had been here. Best Care is lucky to have such good employees! Kudos to Larry and Antonio!!