Rocky Top Air, Inc

From beginning to end...Rocky Top Air did an outstanding job. We had all the original ductwork replaced in our 1972 home...and relocated the main return to across the hall. All work was in a crawlspace. Michelle came out to assess the project overall...and we discussed in detail what I expected...and how they could meet those needs. In truth, they were my second call. The first place I called quoted me almost $6,000...and planned to use all corrugated duct work from the main line. Michelle understood my desire to have rigid ducts running from the main line to as close as possible to the registers. And her quote saved me 40%. Michelle provided us with a portable A/C unit while the work was performed...which took about 2 days. The workers were outstanding...very professional...and the job was done perfectly to my specifications. Highly recommend the team at Rocky Top Air. They're our kind of people.

The technician was very courteous. He went over everything with us. Did a great job and i highly recommend Rocky Top Air.

We had a great experience with the folks at Rocky Top Air, from scheduling to the service call, and the followup. Manny was efficient and helpful in handling the tune-ups on our two units, and provided feedback on an older unit that was a safety concern to keep running, so recommended replacement due to the age and cost of the repair. We look forward to meeting with Michele and narrowing down a new, more energy-efficient unit along with a modern upgrade to our thermostats. I'd highly recommend reaching out to the team here for any concerns or issues with your heating and cooling, whether it's home or office!

We called to report a leak in the furnace room, and Fred came to the house about an hour after our call. He quickly fixed the problem (a hose was not connected), and took the time to ensure we knew how to set and use the new thermostat. He explained our options to maximize efficiency and comfort with the new system, and we gained useful information. All in all, we love Rocky Top's service, and this service call was another excellent experience.

I am a senior citizen and have been using Rocky Top Air for years as I have the service contract with them. they come out and check my aging units both heat and air..and do a great job .they are on time and very efficient in their knowledge of my units! they do not try to upsell you more than you can afford. and on this date April 9,2015 Fred sat down with me in detail giving me tips on running my AC that I never knew. He was great and knows his "stuff" I will ask for him personally from now on! good job guys! very pleased with the service I got!..Anne Knoxville Tn

Another job well done by Larry at Rocky Top Air. I have the cleanest air condition inside and out in South Knoxville. As always Rocky Top service is ready to take care of your units maintenance as needed. They have taken care of me for years and I have had trouble free problems with my units. For great service whatever your needs may be, I recommend Rock Top Air for your heating and air conditioning service. They are just a phone call away.
Steve & Pam

As with the heating and air side of this company, we received the best in service with the plumbing side. The technician was efficient, courteous, and expedient in getting the job done.
We have used Rocky Top Air for years and going forward, we will call Rocky Top for our plumbing needs too!
Thank you, Rocky Top Air and Plumbing!

Finding a company that is reliable and keeps their word is..almost impossible these days BUT Rocky Top Air does. I moved here 4 years ago from DC and these guys are great! From installation to monthly service to repair - they are conscientious + work quickly + clean up after themselves + and have reasonable charges. They even came out when it was 8 degrees to fix a frozen line!

This business is ran correctly - starting with the top management /Owner’s and they have great people.

The technician did a great job diagnosing the problem and fixing it. He was professional and it didn't take long. He was at my home for less than an hour. I was surprised at the cost of almost $200 for cleaning a clogged tube. I asked others and they thought it was high too.

I have used Rocky in the past. They actually installed a new hvac unit at our old house. But now in our new house our home warranty company chose who installed our new unit, Mr. Kool ( do not use them).
Anyway after the other company installed the new unit we were unable to close the closet doors in the hallway where the inside portion was (it's a split unit in our new house), the condensate pump ran continuously, and it was dripping from the coolant line, also it just looked like a hot mess.
So I made an appointment with Rocky Top and Michael came out. He was literally here for maybe 15 minutes, but immediately told me that I needed to call my home warranty company and get this fixed through them. Michael gave me a detailed list of what was wrong and what I needed to ask for to be fixed. I am so thankful that I called because I am not a hands on type of guy when it comes to this stuff. I just new it didn't look right and wanted an honest opinion. He could have said that he would fix it, which I would have happily done, but he insisted that I get the other company to fix it since it would cost about $1000 for them to resolve the problems.
Basically I paid Rocky Top $85 for an expert opinion... it was the best $85 that I have spent this year. Thanks again Michael!!!