Mark Allen Plumbing, Heating & Cooling

Got a bid from a competitor at almost double the price. Mark Allen was recommended. They were respectful, almost half the price and great to work with from Patty the Office Mgr who was so kind and helpful to my needs and concerns, to Mike the Service Mgr who came out promptly and explained the procedure and gave me a quote I could live with using a great brand and then having the installers Tim and Matt do a great job. Matt dealt with the outside unit while Tim took care of the inside unit. They both were very meticulous, careful and caring. Very happy with their service overall. Thanks gang!!

I'm not sure where to start, but the entire team exceeded my expectations in friendliness, timeliness, and effectiveness. I had a project that required an incredible amount of work; But Bill, Josh, Eric, Tim, Tom, Glenn, Zach, and Bob were all super helpful on-site. With every interaction I had with them, it was obvious to me that they cared deeply about doing things the right way, and doing right by the customer.

They were all incredibly courteous, patient and thoughtful in their execution on this project, and I am grateful for their time and hard work.

I would be delighted to work with Mark Allen and Co. again in the future.

I'd also like to thank the administrative and support team for helping to facilitate and execute this project. They were beyond pleasant to speak with, and very helpful and accommodating for my schedule. 5 out of 5 stars, easily.

I've known of Mark Allen Plumbing, HVAC for quite some time. Recently the air conditioner for the nonprofit I run in Bethel Park stopped running. I decided to give them a try. They were fantastic as they were able get to me very quickly and their techs were extremely professional. They kept me completely informed and they got us up and running in no time. I'd highly recommend Mark Allen to anyone and I look forward to using them again in the future!!

Had new furnace/AC put in last Nov. Had issues over the incorrect filter that did not fit in the air cleaner. Finally got that resolved. Put what I thought was the A/C on this Memorial Day. House was not cooling down. A Tech came out and checked the furnace and A/C. Found out the fan was the only thing running for who knows how many hours. The problem was the technician who installed the furnace & AC in Nov. never wired the outside A/C unit to the thermostat inside the house. That was fixed. Noticed yesterday that the concrete slab that the furnace was installed on is cracked down one side and a chip broken off towards the back. The inferior work from this company has been never ending. I would not recommend them to anyone. I wonder how high my electric bill is going to be from the fan running constantly instead of the A/C unit working correctly.

Update on this review. The day after writing this review, I received a call from the new General Manager, Mike, to come and inspect my furnace & A/C unit. Found out that original installers had not done quality work. 3 days later 2 new employees came and redid the original installation correctly. at no charge. I have to thank Mark Allen for his integrity and honesty to resolve my issues. I also want to thank Mike and his crew for a job well done. They are a definite asset to this company. I will definitely recommend this company to friends and family and call them myself if a need arises.

We started with what we hoped would be a small repair but turned into something major. Mark Allen Plumbing corrected our decades long problems and did everything necessary to not disrupt our business during the repair. They made it cost effective and painless. Their plumbers were always on time, pleasant and a joy to work with. Can't recommend them enough.

Five star service from this company from start to finish. Scheduling was easy and the technician Eric let me know when he was on his way. He was very knowledgeable, and was up-front and honest about the condition of my A/C system and a small repair that was needed. He also did some maintenance items during his visit that the last company I used never offered.
I bought a service agreement because I have no plans to use anyone else! Thank you!

We used Mark Allen to perform annual maintenance on our A/C. Josh showed up on time and was very courteous and professional. I appreciate their good customer service.

I needed extensive sewer line replacement all throughout my basement and garage. After a bad experience with a previous plumbing company, I was nervous about trusting Mark Allen with the job. They did the work professionally and answered every question I had. The work was done well, and they even replaced my toilet for free after accidentally breaking the old one. I'm very happy with the work and will definitely use them again in the future.

Our Boiler ruptured in the afternoon (lucky we were home) causing us to lose both Hot Water and Radiant Floor Heat. Mark Allen came quickly and had us up and running the next day. The staff is very knowledgeable, professional, honest and caring. I recommend Mark Allen Plumbing, Heating & Cooling to everybody. Can’t imagine there’s any company any better.

They returned my call and installed a hot water tank the same day. The price was high but I appreciated their fast response and expert service. Both the office workers and the technicians were professional, kind, and friendly. I will use them again for future needs.