Ultimate Comfort

The sale rep. stated that venting would be vent through the roof, however the technician vent it through the side of the house without any explanation. Now I have a low hanging PVC pipe running across the inside of my garage.

There is no explanation on how to operate the thermostat. One technician apparently got injured and had to leave, so the job took the entire day.

Out of the blue an inspector show up unannounced and want to inspect the work.

Ultimate was great to work with and got our ax installed a full month earlier than expected. Filip and crew were awesome and worked quickly and thoroughly. Would definitely recommend.

Update: I received a call from them and they ordered me a replacement filter (so I'm revising my star rating accordingly). I'm satisfied with getting a replacement, though I wish I still had the used filters in case we have more issues with wildfires later this summer.

Previous review:
I use Filtrete air filters in my home with a Bluetooth sensor which monitors air flow and tells me remaining filter life. After my service appointment with Ultimate Comfort, the Filtrete app tells me that it hasn't connected to the filter in over 8 days. I thought that was weird since it had (the last time I checked) half of its filtering life available. So I opened the panel on my furnace to give it a clearer connection path to my phone. I was shocked to find that my expensive filter was removed by Ultimate Comfort's tech. In its place was an old, USED filter that I had been keeping for emergency backups.

During the wildfires in our area late last year, I bought several cheap filters to attach to box fans and use as make-shift air purifiers. After the air cleared, I stacked several of them to the side, next to my furnace, just in case. It was one of these filters that the technician installed. On top of that, he took all the rest of my backup filters. In a best-case scenario, he may have thought he was doing me a favor and disposing of them. In a worst-case scenario, he may be using them in other people's homes.

I called their office to explain what happened and ask what they can do to get me a replacement filter. Instead of hearing a pleasant tone saying "let's see what we can do to make this right," I felt like I became the subject of an interrogation. She asked me whether I had specific discussions with the tech about not replacing my expensive filter. Or if I had explicitly told him to leave it alone. It didn't occur to me that conversation should be needed for someone who does this for a living (see below). It was obvious that the questions were worded specifically to avoid overtly telling me it was my fault for not giving specific instructions to the tech. I've worked in customer service for over 25 years. I understand the concept of framing conversations from a "plausible deniability" perspective since I also spent several years doing quality reviews for customer interactions. Let's be real, it wouldn't take a genius to read into her tone and conclude that she was assigning blame to the customer.

For someone who's a professional HVAC technician, I expect that he should've recognized what he was doing. Specifically, he should have:
1. Recognized that this was a high-end 3M filter.
2. Seen that the filter he was removing had a better filtration rating than the one he was installing.
3. Noticed that the filter he was installing was unwrapped, and therefore likely used.
4. Not made any assumptions about the stack of filters and not taken them away without telling me he did so.

Reputable auto mechanics give you your old parts back when they perform a service to prove that they aren't swindling you. I don't expect any professional service technician, in any industry, to secretly take old parts away (for disposal or reuse).

After my unpleasant call to their office, I was told she would have to check in with their team to see what they can do for me. It's now been 11 days without a call back and I'm beyond aggravated. I've now lost $50 in filters on top of spending over $200 with them for service. At this point, I doubt they care enough about their customers to make things right and I'll have to order yet another new filter (as well as find another company to do my next HVAC service).

Ultimate Comfort was EXACTLY what it says. The Rheem furnace is ultra quiet and proficient as promised. The 3 crew men were stellar in their professionalism, friendly, respectful of my home, and so clean I was astonished. I’m very picky so I can recommend this company confidently.

I have used Ultimate Comfort's service for years. They handle, not only my personal residence's HVAC, but that of 3 other properties. I would have no other company! They are the best in the business, as far as I am concerned. From the owners, Ralph and Dave, to their technicians and office staff.....APLUS

Our original 20+ yr old furnace went haywire this February. One call to Ultimate Comfort and a new high efficiency furnace was installed...work's great! Ralph and his team are wonderful to work with...they know what they are doing, clean and tidy as they work. I highly recommend them for your heating cooling needs.

Very competative with price and equipment .... quick response on install too! thanks

Ultimate Comfort provides quality dependable service at a reasonable price. They are a highly respected business with professional employees including the owners, office personnel, job bidders, installers and service techs - I've interacted with them all in varying capacities. Quality people using quality equipment! After the install of my HVAC system (a couple of years ago) and a tankless water heater (this year) for my daughter, we retained UC for prepaid annual service on our equipment. At the appropriate time, they call each year and schedule the service call when convenient - no worries, no hassles! Buy/use with confidence - you won't be disappointed! And they adhere to strict covid protocols.

These guys have done a great job. We had an older heat pump which started acting up earlier this summer. They were quite knowledgeable, got it up and going same day and didn't cost a fortune. Unfortunately that unit did eventually crap out on us, but they installed a new unit for a very reasonable cost. That new unit was installed in about half a day, is very efficient compared to the outgoing, and has so far been perfect. They also warrantied the work for a year on top of the 5 year parts warranty. Very happy.

Ralph installed new gas lines and a furnace plus new gas line to the fireplace for a fireplace insert.

Ralph was awesome and very professional. I am so thrilled with the work he did and the project was done so quickly which was nice since I didn't have heat in the house at all and he got it all installed in time for the cold spell.
I'm remodeling this house and have met a lot of contractors but I can say that Ralph is the best contractor I have ever worked with. I felt so comfortable, I just give him the key to the house so he could come in and work when I was at work and I never worried once.
Ralph will be the only one I will work with from here on out to do furnace tune-up or anything else with the heating/cooling that needs to be done.