Ultimate Comfort

The first diagnosis appointment went great. Cody was professional, friendly, and skilled. Enjoyed working with him. 5 stars.

Turns out I need an exhaust repair. Scheduling this has been weird. First call they said their own estimate isn’t accurate. Second call they said it is accurate, and then scheduled me in. I made room in my busy day for them. Crickets. No one showed up. I called back, and they said, oh sorry, no one can come today and here’s a schedule for next week. That’s pretty weird, not informing your client about such a change. Depending on their professionalism during the exhaust repair, I will alter this review higher or lower, and will conclude whether I can reasonably recommend this business to others.

Ultimate comfort installed a new furnace for me this year and I've been nothing but happy with the furnace and company. Recently I noticed my furnace refusing to cycle out of standby. I tried everything I could think of to no avail. It was after hours so I left a message on the emergency line. Ralph got back to me in less than an hour. He was able to walk me through what the problem probably was and how to fix it. It turns out with the unusually cold weather that my condensate pump wasn't working. A small section froze over in the tubing and was blocking the output. I was able to thaw the blockage and it resumed working. They really went above and beyond helping me troubleshoot. With the busy time of year it could have taken days or weeks for someone to come out. Great customer service!

Ultimate Comfort installed a heat pump for us and we have been very happy with their work. I would highly recommend the company - professional, courteous installers and we are really happy with our new system. I got about 4 other estimates and Ultimate was very competitive price-wise, plus I found them to best tailor the installation to our needs.

Ultimate Comfort replaced our old gas furnace with an energy efficient Rheam furnace. They were easy and professional to work with. John their estimator came to our home and took photos of our old system and calculated our heating load. He showed us a number of furnaces and helped us decide one that fit our needs. Deyby and his assistant arrived promptly and installed our new furnace. They were professional and thorough. Because our installation was a little more complicated and I asked for some changes Deyby stayed until after 7 PM to make sure the work was completed. Kevin made sure that we were happy with the installation and explained how the new filter system worked. He scheduled the county inspector to fit our schedule. And the inspector was pleased with the installation. Theresa even completed and filed our warranty with Ream. The Ultimate Comfort team did a complete and great job.
Mike S.
Lake Oswego

Heat pump and new thermostat installation was done in one day within a week of signing the agreement. The City inspection indicated everything was done correctly the first time.
I’m very pleased with the choice of Ultimate Comfort.

I always do lots of research when doing projects in my home. I had 4 excellent bids for replacement of our heading and AC systems, and Ultimate Comfort won out. Ralph has tons of experience and I like the fact that he is a small(ish) family owned company. I especially liked the price he gave. We were not disappointed, we were elated! The work was done within 5 weeks of the estimate and took less than 2 days to break down our very old system and install the new, much more efficient furnace and AC units. They were prompt, clean, courteous and definitely knew what they were doing. I would recommend Ultimate Comfort highly (and already have).

The whole team at Ultimate Comfort were such a pleasure to work with. From my initial meeting with Ralph, to my interactions on the phone with the office crew, to the installation crews that did the work, everyone in the organization was such a pleasure to work with. They are are friendly, professional, accurate with estimates and punctual. They installed a new gas furnace, updating our "last leg" 27-year old on. We also added central air, which our 1908 house did not come with originally. And finally, they replaced our 20+ year-old electric water heater which had just recently started to leak. All the work was explained and options were presented. I felt like in the end we were able to make informed decisions on these products that we both felt good about and fit within our budget. Thanks to everyone at Ultimate Comfort!

We always use Ultimate comfort for all of our HVAC work. Last year we had them install a gas fireplace insert and we absolutely love it!!
This year they installed a Mini split heater/ac to a room that is tough to regulate. They are always on time, efficient, cheerful and full of solutions rather than selling us something we don’t need.
I can not say enough good things - we will never use anyone else!

Usually small business work is some of the best right?
Not at ultimate comfort…
The owner Ralph is a piece of work and his co parter (wife) is a Karen x20 to say the least…
Absolutely dumbfounded by there ignorance and lack of knowledge of anything HVAC-R…
I wouldn’t recommend even to someone I didn’t like.
Try for yourself if you think this might come off harshly.

We had a 25 year old furnace and air-conditioned replaced. Ultimate installed a new furnace and heat pump and contracted for duct cleaning. Ralph Shafer came to our house inspected our system and evaluated our needs. He then gave us several options and explained their cost/benefit profiles. When we chose a system he was quick with a quote and always available to answer questions. We compared the Ultimate quote to two other quotes and it was the least expensive especially when you factored in the free filter and first year maintenance. The installation took 2 full days and the technicians were great! They answered all my questions and kept the work site clean. I highly recommend Ultimate Comfort.