Master Plumbers Heating & Cooling

Joel did a professional repair job on my heatpump. He was also very personable. I would not hesitate to call and ask for him again. Good job! 👍

I called them out to replace a warped toilet flange. I was advised there would be a $90 service charge to come out to quote even though the scope of work was quite simple. They arrived and wanted to inspect all baths and faucets. We did identify an outside faucet that had a slow leak. They then went to their van for 25 minutes to “work up some options”. They came in and tried to sell me on a membership with lower service charges and then showed me the options. To replace one outside faucet and replace one $5.00 toilet flange was $2610.00! To replace just the toilet flange and have us install the toilet was $861.00! This is literally a 45 minute job. I paid the $90.00 service fee and would not recommend you call these guys as they are not reasonable at all. They also have a finance plan which is probably how they get away with these crazy prices. It is sad that people get abused by this type of process. Beware!

I called my former HVAC company and call was forward to Master Plumbers since they purchased my former HVAC service provider. My house unit has water leaking from attic to the ceiling below. Master plumber technician was very professional and indicates what job should be done. However, the cost is excessively expensive. 1) Replacing the pan float switch was $250, the unit cost <$40 and take a couple of minutes to replace it (Yes, I had done before). 2) To unclog the drain pipe was $250. 3) minor modification in the draining pipe was $400. 4) add a secondary safety switch was $250.
The total quote was over $1000 in addition of the $85 service fee (to show up and provide repair quote). All job quoted take less than 1 hour to complete and the cost of material will not exceed $100. I did check price of material in Lowes and I had done plumbing work and I know how long take (and easier) to performance those task. If you want to over-paid for a job, call Master Plumbers, otherwise find somebody else.
By the way, I checked the pan water switch after they left, and it was working fine.

Called to have someone figure out why our instant hot water heater takes a long time to get hot water to the other side of house. Keep in mind the unit works it just takes a while in some areas. Told it was $85 service charge and I will be given 3 options. Tech showed up and told me it would actually be over $400 to run diagnostics. His recommendation was we replace the unit which would cost $10,500 or repair it for $5,600. A quick google showed one part for the repair was marked up 400%. Prices feel outrageous. He told me “we only have one instant hit water heater right now and it could sell at any minute and the parts for the repair could take 6 months to come in”. Another quick google search showed new authentic parts are in stock to ship immediately. I asked about putting a tank hot water heater in to save money. The one we would need would cost $1,200 from a box store and then labor on top of that. He told me all in it would be the same price, $10,000, once it was all done. Not sure how that math adds up. Save your money, call someone else.

This was my first experience with Masters and they provided excellent service. They arrived on time, quickly diagnosed the problem, got my system up and running and returned later as promised to finish their work. All of the technicians were professional and courteous.

I found out about this place after the guy normally used retired and they sent a letter saying this place bought his business. They came out to fix a condenser pump and said it was going to be almost $900 when less than a year ago the other guy who's business they bought charged $150 for the exact same thing. I looked up the part and it costs $49.99 at home Depot and it took him less than 30 minutes to fix it. I would hate to see what they would charge for something serious. When they told me it was gonna be 900 dollars I told them to leave and I would call someone else and they said I was gonna have to pay $200 for "diagnostic" even if they did nothing. The technician called the manager and they took off like 100 bucks if I signed up for their monthly plan but either way it was the biggest ripoff ever. If you're gonna take over someones business and charge 6 times more for the exact same service people are gonna notice, especially for a part that costs less than 50 bucks and took less than 30 minutes to fix. If they charge that much for something like that I cannot imagine if it was something really serious. I literally couldn't believe they treat their customers like that. Call anyone else but this place.

After having gone through several HVAC companies in the past years and recently having one keep pushing appointments off, we found Master Plumbers; and was able to get an appointment the next week for HVAC maintenance.

Joel and Zack showed up first thing in the morning and explained what they would be doing and made sure no work, after inspection would be done, until we approved it. They were very professional, polite, and friendly. They found a few issues with our systems (with pictures) and explained options had. There was no sales pressure and thoroughly explained the options. I told them I was pleased they didn't rush through everything and was told they only do a handful of jobs a day, so they can focus on the customer and not just the job.

We were so impressed with the service, we signed up for for the maintenance plan.

Lastly, the negative comments which are on here are nonsense. I don't thing some people understand how HVAC companies operate when it comes to maintenance. Master Plumbers are very competitive with their prices so don't let the negative reviews fool you.

Master Plumbers performed maintenance on our heat pump to ensure it is functioning well before the cold weather hits. Both technicians were prompt, professional, knowledgeable and friendly, as always. Great service.

Second time I’ve had master plumbers do work me. Have been very impressed with service and work. I would recommend!!!!!!!!!

Brandon (tech) did a great job identifying and repairing several minor items in our plumbing system. He was professional, courteous, and efficient. Highly recommend!