Master Plumbers Heating & Cooling

We used Edwards in the past and they were super friendly and didn’t over-charge. However, the new company is not like Edwards. The new company said over the phone that the service fee would be around $79 to come out here to check our HVAC unit. When they arrived, before ever leaving the driveway, they said it would be $200 to “diagnose” the problem. They never even looked at the unit and they didn’t even care to look at it without the $200. I said thanks but no thanks, then they said I owed them not $79, but $90. They sat in my driveway for 15-30 minutes calling their office after I expressed my frustrations. Finally, I gave them a check for $90 just so they would leave my driveway. We have lived in 3 states, and this was the first time anyone has tried to charge $200 as soon as they exit their vehicle. Save your money and call a company that won’t take advantage of you.

Told us there was an $89 dispatch fee plus parts if we did the repair. Never mentioned the additional $250 diagnostic fee until they were onsite and we already owed the $89. Would never call them again.

Do not use this company!!! They will cheat you, I had a leak under my sink , they were going to charge me almost 800 dollars to fix it, another company fixed it for 72 dollars!! They come in and ask to see your water heater, and other bathrooms, I said I just want my leak fixed, I would not ever use this company again!!!

Our oil furnace went out last year and we hired Edwards to install a heat pump. We've been on a service contract with them. We did have a few hiccups in the beginning in that the heat pump is in the crawl space under our house and there is moisture, and we've never owned a heat pump before. Edwards has been amazing. They didn't give up on us. Working with them and following their advice on things we needed to do helped make sure the heat pump runs right. Whenever we've had an issue, they have always promptly responded. They have just been amazing. It's been a year now and we are very happy customers. We highly recommend using Edwards for your heating and air.

Never recommend the service. I had an AC problem due to leakage last year and spent almost 1000 on the repair. By the way, it is still under warranty. They said they fixed it and the labor cost would be free if the problem recurs within a year. They did NOT fix the problem at all. The problem recurs this year, they still charge for labor. And it is overpriced. You can find a better place at a lower cost.

If you need the job done right, call Edwards. We have used this company in two different homes and they always do an excellent job. We bought a house and moved in last November. We started experiencing issues with the HVAC in January and had extremely high power bills. The techs from Edwards diagnosed our issue accurately, and expediently replaced the leaking evaporator coil within two days. They didn’t try to sell us on replacing our aging R-22 system and did everything they could to keep us running for the foreseeable future until we can afford to replace. They also diagnosed the thermostat wiring and discovered a short that was causing the backup electric heat to turn on all the time, which was the cause of our high power bill. Lastly, they took the time to inspect our ductwork, seal a leak, and adjust our dampers to even out the airflow through the house.

The big companies with all the advertising may get it done, but I always prefer the local small business that employs honest and knowledgeable technicians and prices their work fairly. I highly recommend Edwards!

I was referred to Edward by my home warranty company. I put in a claim last night and by 11am there was a technician at my home. Adam the technician was nice and informative. He was covid compliant he went over and beyond to make sure he got the part to fix my unit. I was very pleased with his work. I will make sure I request Edwards the next time I need service.

Edwards Heating and Air has been fantastic to work with. After being misled by not one but two other companies, Edwards came in and saved the day! They answered the call from our warranty company in the same day the call was made and had our new unit with upgrades installed the next day in less than 5 hours!!! They also called to make sure everything was running correctly after the install. Every employee that I spoke with was very professional and explained everything to me in detail. I would highly recommend them to anyone who needs HVAC service!

From my first call to Edwards Heating and Air, everyone was very knowledgeable and responsive to my needs. My igniter switch went out on my gas furnace, John was professional and efficient with replacing it on the spot. Courtney was aure to get me on the schedule right away, and Faith called to let me know that John was on his way in advance. Fast, friendly, efficient service. I've used Edwards in the past, they also installed a brand new Rheem AC unitband duct work for me as well in 2017 and was pleased with their service back then as well. These are my "go to" HVAC experts! Thanks everyone for fast, friendly service!

Holy Cow!! I just can't say enough good things about this fine company and their employees. Last night my heat pump stopped cooling air and after "fooling" with my home warranty people and getting told that Monday was the absolute earliest that someone could be here, I called Edwards and told Gretchen the dilemma. She said that they had a couple of guys working close by and that they could possibly be there within an hour and a half. Less than an hour later Kyle and Billy showed up and 30 minutes later, we had cool air pumping again! Yes I had to pay for it outside of my warranty but it was money well spent as the difference between my warranty service charge was only $64 and most importantly a whole weekend WITH AC! It you need HVAC help, there isn't a better option out there in my humble opinion. Following is an older review also -These guys (and ladies) are great! I can't recommend them highly enough. They came to the rescue in the summer after a poor contractor struggled to fix one of my heat pumps. Edwards came in diagnosed the problem correctly and FIXED it. Today I woke up to no heat, they were here within an hour and had the problem fixed 20 minutes later. A great company that believes in CUSTOMER SERVICE. ***** five stars!